Firestone Complete Auto Care

I was about to bring my car here for an alignment for $ 159.99, the guy said I was getting $ 40.00 off. He then gave me the work order to sign and it said $ 200.00. He told me he was charging me a $ 40.00 service tax for «inspecting» the vehicle. Just so people know under Illinois law, the parts in the repair are taxable, but the labor is not. He was trying to make back the money I was supposed to save. I walked out the door immediately and won’t ever come back.

Can’t believe the negative reviews I have read. This Firestone is by farrrrrr 100x’s better than the Jiffy-​Lube two doors down!!! I have been going here for years, never a problem. The times I have visited Jiffy-​Lube was only because I needed to have the oil changed and Firestone was closing at 7:00p. The service is very good, no phony techs trying to sell you something you do not need. Jim and Corey are professional, and courteous and never trying to con you. Keep in mind the price for an oil change is less at Firestone and higher at Jiffy-​Lube.

My girlfriend went here to get her front brakes changed on her car. Not only did they suggest that the rotors needed to be changed (which they didn’t), they charged her way much! This place is a rip off! People! Please make sure to keep these guys in check and compare prices!

These guys have always done good in my book, now I have only gotten tires and tire relate work from them — but, in those instances they have taken care of us. They can be a little gruff at times, yet I think the work I received on my cars has been good and well done.

They told me I needed new shocks and struts on my vehicle. I went to get a second opinion, and they said there was nothing wrong with either. This place tried to tell me I needed $ 1,600 worth of work that didn’t need to be done. This place does not deserve your business.

The work that was done for me was done well, but they tried to scam me out of about $ 3000 by saying I needed something else when I didn’t. Thankfully I have a mechanic brother that double-​checked this for me. Such a shame. This place is so close to my house.

Only go here for cheap oil changes…
Two situations
I went here to get new tires. I dropped the car off here, left to work out then came back. When I returned the porter peeled out with my car and drove it down 127^th st at least 35 – 40 mph. The porter was taking sharp turns and I felt the car was out of control. When I confronted the Firestone workers for an explanation, the porter said «sorry about that I had to get the new tag off the new tires.» Terrible
#2
My headlight burnt out and had Firestone replace it, total was 11 bucks. Six months later my other bulb burnt out, I asked them for a quote and they said $ 75 bucks. I don’t understand the price hike in 6months.
Inconsistent work and prices… Ill take my car to the shop ½ block down.

This is the only place I will ever take my vechicle. Every person that works there is professional and helpful. I recently failed my emissions test due to an oil change I received at the Jiffy Lube next door where they reinstalled my air filter incorrectly. Firestone diagnosed the problem and fixed it for no charge. Although I am sure other Firestone locations are just as great, I live in the city and drive my care 45 minutes just to deal with this location. I will never go any other place for all of my auto needs!