I purchased a Magic Jack from this store, spent 4 hours online with tech support, still couldn’t make the phone ring at my house, so I took the jack and receipt back. i did not have the original packaging, but the product was obviously shiny and brand new, cord still had kinks in it. The serial numbers on the jack and the receipt didn’t match, so they wouldn’t give me a refund. I don’t know why the numbers didn’t match, but the problem was in the store, not with me, and they refused to do anything about it