The Home Depot

Home Depot hack. Most of us on Unilocal have a smart phone. Do yourself a favor and download the Home Depot app. Instead of roaming the store for someone to tell you where something is. Type it in on the app and it will tell you what aisle and what bay to look for it in! We all know it can get busy. The store is under staffed, and you may not always have someone by your side. That’s why technology was invented! Thank you Home Depot app team!

We spend a lot of money and we cant get a decent contractors worthy of doing the job correctly. Always have something that they cant do. We have had flooring done, new washer and dryer, fridge, paint supplys, kitchen counter, mowers, basically everything. And they had to come back and refix the cabnets and floor. The cabnets are still broken. You guys sent Dum and Dummer contractors over and they trashed my parents house up, dragged fridge across carpet making black marks on carpet, scratched doorway walls and dragged down steps. Do they not know what a fridge dolly is and shoe covers for their shoes. Thanks to my brother being their. Or i would be at youer store door waiting for you to open. After I come home to a messed up house. And dont appreciate you getting my mother upset and I DONT APPRECIATE CONTRACTORS TAKEING ADVANTAGE OF PEOPLE AND THE ELDERLY. A teenager or someone off the street would have done a better job. My family will go to lowes! Ill make sure they dont buy from you guys again. The stuff we got at Lowes was 200 dallors cheaper. Warning. Low grade Contractors from Home Depot. Warning, Warning.

I don’t like Lowe’s. I drive out of my way to go to Home Depot. The reason for the 2 Star experience is entirely because of the man who staffs the Plumbing Aisles on the weekends. In the past few months the three times I’ve had to go to find a part for my kitchen sink, a part for my shower drain and search for parts for my toilet seat.
The first time, was the toilet seat experience. I was told by a helpful Home Depot employee that «I-​Wish-​I-​Remembered-​His-​Name» in Plumbing would help me and I heard them call him on the radio. As a typical guy in a hardware store, I went up and down the aisles to see if I could find the part myself, expecting said person to show up and ask if they could help me. I saw a Home Depot employee in one of those plumbing aisles helping another customer. I figured when he was done he’d know that I was the person who needed his help and would come talk to me. Ten minutes later, they finished and he disappeared, didn’t even ask if I needed help although I’d been staring at him for the last few minutes as I had given up my search.
I found another employee to see if they could help, at this point just a second pair of eyes to reassure me I wasn’t going crazy in not finding what I was looking for is all I needed. They walked with me to find Plumbing guy who was now talking to another customer and said he would help me when he was done.
I don’t generally listen in on conversations, but this customer’s conversation turned to contracting jobs and sharing stories. Standing there, I’d assume he’d take the initiative to interrupt the stories and say he needed to help the customer standing there. Nope, he carried on. I started researching on my phone and ended up finding out from the manufacturer’s website the part I wanted they did not sell as a part, because they cannot warranty it after it’s removed from the original seat. Okay, 20 minutes of tapping on my phone and standing there would’ve been saved if he’d just told me that in the first place.
Incident #2. Kitchen sink handle stops closing all the way, I did the research and found the EXACT part I need on Home Depot’s website. I’ll go to the store and pick it up. With my prepared knowledge I start the up and down search of the aisles. I can’t find it, I find another item that has WAY more parts than I need and costs $ 15 rather than $ 3. A Home Depot employee finds me and asks if I need help. I tell them I just need to find this specific part (pointing in the cluster of parts in the item I have in my hands) and read off the part # I’ve written down. They radio «I-can’t-believe-after-three-incidents-I-can’t-remember-his-name» Plumbing guy and tell me he’ll be right there. I walk around to the other aisle and see him having a conversation with someone. This time it’s obvious they are past the «let me help you find that» portion of the conversation. I stand for a couple minutes and wait. When it’s obvious he is not going to pause their conversation anytime soon I leave to go find the nearest rep at a computer and ask them to look up the part #. «Oh, that part number is only available to purchase online». Great! Wish the first person I talked to had radio’ed someone at a computer terminal to get that info instead of making me wait for Plumbing-I’m-«helping”-another-customer-guy.
Incident #3. Shower drain. I go directly to the plumbing aisle and see Plumbing guy there. It looks like he’s just finished up with a client and is walking away. I show him the gasket I need and he starts walking like he knows exactly where he is going. I follow him past shower heads and directly to piping. He grabs some PVC pipe and walks back to the other aisle. All the while I’m still following him. he hands the pipe to the customer he was talking to, and then starts talking to another customer who wasn’t in either aisle when I got there!!! I go find another employee, ask them to help me find the gasket I need. They say «let me get so-​and-​so» in plumbing. I demand to speak to anyone else because I’m not dealing with that guy. They go talk to him about what I need and come back and tell me to just use silicone caulk to accomplish what I need to do.
From my experience. If you are not a contractor and need help from the plumbing department on the weekends at the Home Depot in Lee’s Summit. I would recommend doing your own research online, or finding a different place to look for help.
I hope this rep’s style of «If I don’t help the customer they’ll help themselves» doesn’t wear off on the other employees. The cashier’s in lumber are ALWAYS extremely helpful!

After repeated visits I have become convinced that the employees have a network of secret tunnels that they use if they see a customer approaching. Today I actually found someone but they tried to get rid of me. It didn’t work. Home Depot always reminds me of how good ACE Hardware’s customer service is.

This home depot seems smaller than most. It still has everything you need. But the service isn’t as good as others. Prices are good, and selection is good.

The staff here is always super friendly and willing to help. You never have to walk isle after isle looking for someone to help you. I’m not super handy but I have several projects going on at my house. They always boost my confidence will all there help and ideas. I don’t typically shop corporate stores but because of how well I’m treated here I wouldn’t go anywhere else.

My wife and I wanted a specific lawnmower, and it wasn’t available closer to our house in Olathe. With an expiring coupon, we decided to make the drive to Lees Summit for the mower and found ourselves here on a nice Sunday.
The store is laid out like any other Home Depot. The staff were friendly and seemed to know (a) their stuff, and (b) where their stuff was. That’s one thing that HD is always good about — having people on hand, and having people who are willing to help. This location seemed no different.
Other than that, it’s your standard HD, in a convenient location with friendly people.

Home Depot usally has a little better price than Lowes. As far as Home Depots go, this is one of the better ones.

I am usually a Lowe’s kind-​of-​a-​girl, though this Home Depot made me a believer when we were checking out with a piece of plywood and the cashier said «Where did you get that from?»
«Ugh, the lumber aisle?» we replied.
She told us to follow her and showed us a cart full of remnant plywood — the same size as the $ 12 piece we were buying. «These are free — here, take as much as you want.»
Thanks, random cashier lady. You made our day!