B & L Plumbing Service Inc

Update from my previous review and owner’s response. They promised me a $ 50 refund from the extreme over charge that still hasn’t shown up (doubt it will), but worth the $ 50 to me to save someone else from this disaster of a company. Apparently the owner doesn’t know the entire truth of problem. The Tech was NOT at my house «for almost 2 hours», it was 1 hour and 7 minutes. My home warranty told me that they charged them more than what I paid. So lets recap. A minimum of $ 700 to install one a water heater and expansion tank. Adding up the costs of a few flexible hoses ($ 25), an expansion tank ($ 50) and some clamps ($ 10) with lets round 1.25 hours of labor = $ 700+. Don’t let the owners review fool you. He’s just trying to do damage control. I have repeatedly ask for an itemized list of charges that they won’t give me. We never spoke to the Tech about what was included in the $ 350 estimate. We were told it was «modifications». As noted in my previous review, this was essentially $ 5 worth of materials. The warranty company paid for the labor to install the new water heater and the materials & labor to install the expansion tank. Warranty company shipped the new water heater. Bottom line, B&L Plumbing horrendously overcharged me for the «modifications». Called United Heating for an new water & expansion tank install estimate. United says they charge between $ 200-​$ 250 for the entire job not just modifications.

First time to avail their service after a defective sump pump after thanksgiving. The prompt scheduling and flexibility of technician assignment helps basement flooding mitigated. Jason’s professional and courteous service delivery was as confident engagement that you can count on this company for a reliable service partner at any plumbing disaster they are on my hot dial numbers for home emergency –JZ.

From office personnel to technicians, every employee of this company with whom we had contact was professional, friendly, and knowledgeable. Phone calls were returned in a timely fashion, and technicians arrived when scheduled with all of the supplies and equipment required for the job. Our questions were answered fully and we did not feel pressured to buy a bigger or better hot water heater than the one we wanted.
The installation went smoothly, looked well done, and the technician left the work area clean and the hot water heater functioning well. We’ve had some poor luck finding good plumbers in the past, but we will not hesitate to call this company for any of our future plumbing needs.

Great, fast service. Jason quickly diagnosed the problem and took care of what a previous plumber couldn’t fix (even though they said they did.) Customer service rep was very friendly and helpful, too. Highly recommended! Not sure about CC, but we paid with a check.

On ¹¹⁄₁ my kitchen sink backed up, my home warranty company sent another company out on 11 – 5. That plumber spent 3 hours at my home and was unable to fix the sink. He told me I had grease in my drain and it would need to be jetted. This was after he sent photos via his phone back to his office to confirm. Because his company did not do jetting-​my home warranty had to contact another company. On 11 – 10 Jason from B&L Plumbing arrived and QUICKLY unclogged the drain! No jetting needed, no grease causing the issue! B&L Plumbing will now handle all of our plumbing needs!!! A satisfied customer!

I had this company come out because my washer was backing up into my tub. Tony was super. He was very professional and courteous. He ask a few questions and started trying to find out what the problem was. He discovered it was a clogged drain and went to work. In no time I could wash and shower again. Thank you Tony for a great job. What great customer service.
Carol

We have a home warranty and they sent out B & L Plumbing. The technician came out and «upgraded» the garbage disposal for an extra $ 200. He explained to my husband that it was the best. Everything was fine until I ran the dishwasher the very next morning. Either a hose was never connected or as they claim blew off bc of my faulty dishwasher. Our wood floors in our kitchen are completely warped now, water was everywhere in our basement and the dishwasher will not close correctly. We called immediately only to be told someone would call us back. When someone finally could make the time to call we were told someone would have to come look at it. Well today has been almost 2 months since then. They came this morning to tell my husband that since we weren’t home and their person wasn’t there, that there was no way to tell what happened. They claim that I possibly could have left food in the garbage disposal and that was the cause for the hose to blow off. They also told my husband that grease from food left in the disposal could do that too. It was a brand new unit with absolutely no way in 1 day to accumulate grease. They said our floors and basement were not their problem. I am well into my 40’s and have owned several houses and have owned a rental house. NEVER have I had a company be so unresponsive and irresponsible before. I have never had anything like this happen with a new garage disposal and we have had several replaced by true professionals with absolutely no problems. The company was extremely hard to get someone to take care of matters. And the diverting of blame to the dishwasher is unacceptable. I would NEVER recommend them to anyone. I am a small business owner myself and I can tell you if I treated or acted in the manner that this company has I would have been out of business a long time ago.

I had a similar experience with this company when dealing with a home warranty claim. The plumber tried to get more money by saying the expansion tank on a water heater was not code and asking for over $ 450 to replace it. When questioned about it and trying to get my deductible check back, he assaulted me by hitting me in the face in my driveway. Owner or representative called back and called me a liar and refused to speak to me after speaking to the police officer. I had two other plumbers out since and they both said that expansion tank was in code and if they did need to put one in the cost was around $ 175.00. Poor staff starts with bad manager.

We had Jason of B&L Plumbing out to take care of some drain issues, and Jason did a tremendous job. He found the problem immediately and corrected it in minutes. He was exceptionally pleasant, informative, and efficient. I would have B&L back in a heartbeat.

This review is based off a service call through a home warranty.
Very rude customer service. Receptionist did not want to take the call and was rude on every proceeding call. I selected a service date and stated that was the only date I could be home. Received multiple calls to see if I wanted another date and was told that this was the «second call» — whatever that means.
As far as the service call, I might as well have flushed my money down the toilet. Troubleshooting yielded no new information and told work was outside of warranty and was not even given a quote for work. So basically, I have to call another plumber to have the issue troubleshot and completed.
TOTAL WASTE OF TIME AND MONEY!

Beware of price gouging. They tried to charge me $ 232.50 to replace the fill valve and flapper in a standard toilet.
Diagnosis $ 62.50
Toilet flapper $ 25.00
Toilet fill valve $ 145.00
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$ 232.50
After a few emails and phone call complaints, I was able to get her to remove the diagnosis charge. But still, the intent was to charge 232.50 for such a simple fix.
Contacted them via phone first thing Monday morning jan 6. I called several plumbers looking for one that had same day availability because my tenant just happened to be at home that day. Others had cheaper service, fees but I chose B&L Plumbing because they claimed they had an opening that day. I explained that the tank won’t fill and asked what something like that might run. They told me it would be $ 125 but whatever they do is applied to that amount and that it sounded pretty simple. I assumed this is it’s a simple fix there won’t be extravagant extra costs right? Also the tenant said she replaced the flapper herself a few months ago so I’m wondering if she just didn’t get it seated correctly.
I arranged for B&L Plumbing to go to fix the toilet. I gave them my tenants’s phone # so they can coordinate with her as well. They tell her they can’t come for 2 more days. This is my first beef with this company. I only chose them because they claimed they had someone available.
On Wed a plumber when out to fix. Plumber called me (landlord) on the phone saying he thinks it needs rebuild fill valve and flapper. He did quote me on the phone what the estimate charge would be but I was not understanding how this cost he is quoting correlates to the $ 125 they say applies to whatever they do while we are there. I had to approve him to do the work or he would have left and I still had to pay the 125 and not gotten the issue resolved. I called the office again to ask her to explain the $ 125 charge again. She sent me an email explaining it.
«As you were told on the phone we charge a minimum of $ 125.00 per service call, of which is applied to whatever we do while we are there. Due to the cost of the parts he decreased the diagnosis fee/​labor for you.»
I’m outraged. I know how much a fill value cost at the hardware store and I know it’s not time consuming to install. The flapper did not even need to be replaced because it was only a few months old but he didn’t’ give me a choice. When I researched on the web, hardware stores sell the fill valve and flapper as a kit all in one for less than $ 20. Had I known before I chose this plumbing company what the price might be I would have chosen any one of the many plumbers I called who weren’t available but had cheaper service charge. I understand plumbing companies need to make a profit but this is gouging.
I called to discuss these charges and exchanged many emails. Finally got to speak with Kerri Clayton office manager. After getting very little satisfaction from her, she finally offered to remove only the Diagnosis charge because she claimed he looked at another bathroom the tenant mentioned and it was stopped up. This is true that the plumber did look at another toilet while there, but I did not authorize it. I told the plumber on the phone the day he called me, the tenant has not reported it to me so don’t do anything about that toilet. He didn’t mentioned he was already charging me a diagnosis fee for looking at it and determining that it wouldn’t flush. To this day the tenant has never mentioned any issues with other toilets in the home. Why would a tenant report one toilet but not the other? I found out also that my tenant wasn’t actually there that day, they they had a friend come open the house for the plumber. I don’t know this for a fact but I wonder if the plumber actually rebuilt the fill and flapper or just took the opportunity to stick his hand in and fix the flapper then say he did the other work. Neither me or my tenant would know because we don’t inspect the insides of the toilet often.

B&L Plumbing would not tell me what their labor rate was.