Towneplace Suites by Marriott

I truly enjoyed my stay at this Towneplace Suites location. Everything was updated in the room. (See photos) The room felt clean and comfortable. Right when I walked into my room, everything looked and smelled fresh. The hallways are bright and well lit. Very quiet, you can’t hear other people coming and going and it was fairly full of guests during my stay.
Stainless appliances in the little kitchen made the room feel modern and new even though it’s an older property. The living room furniture and mattress were updated as well. The staff were super kind and friendly. I felt safe in the hallways and going to my car.
I would definitely stay here again and will recommend this spot to others.

We arrived very late after a red eye flight from Orlando. We were given the Royal treatment upon check in! The new guy working front desk, treated me to a snack, since he knew we hadn’t eaten on the flight.
I love town place! The value is great and the new continental breakfast room is a sweet added feature!

This place tried to ruin my career.
I stayed here as apart of a relocation package for THREE MONTHS. So I know a lot more about this place then some casual traveler that was here for a day.
Internet is slower then dialup. Their tech support is worthless. General manager made a excuse for weeks that they are getting a upgraded fiber connection, which never happened and passed the buck to the internet provider.
They have a scheme here with the internet to make it unusably slow so you pay $ 10 A DAY for a decent connection. This is a huge issue, as an alleged business traveler hotel. This is unacceptable and I made the motel comp me daily for this charge, a hassle. Hilton does not have this issue.
Engineers are like hens teeth in this area. Almost 100% of the engineers at my work were imported from another state. This is a undesirable area to live in, with even less desirable people. Apart of the carrot to get me here was among other things to pay for a hotel for 3 months.
The hotel was direct billed to the relocation company, with my Amex on file as a backup. There is no reason to deactivate my card key with my personal property and life saving medication I need to live held hostage in my hotel room. They did this at least 5 times.
If there is any issue with my direct billing, call the relocation company, thats their job… to relocate me. If you still have a issue, charge my Amex. Still a issue? A little common sense and communication goes a long way.
The last time they un announced to me surprised me with a worthless card key, I got understandably upset with the front desk agent. She was taking here sweet time chatting with someone in front of me and I just wanted to get to my room after being on my feet for 12 hours in a factory. This made me more upset.
Did I raise my voice at her? Yes, but I didn’t yell at her. I also plopped down my cads on the counter rather then handing them to her on a silver platter.
The front desk agent made a excuse about relocation billing and had no answer for why they did not just charge my Amex.
The front desk agent then lied to the general manager, who makes excuses and passes the buck on the internet that I yelled at her and physically threw a card key at her.
The general manager then called my company, who pays them roughly $ 200 A NIGHT to complain about me. This goes all the way up to the VP of HR. I should sue them for slander and malice in addition to endangering my life by locking my medication in my room.
With nothing to hide regarding their fabricated lie, I asked for video of me yelling and throwing a card key. They never produced such video, as the incident does not exist.
Breakfast is a afterthought, only cereal, yogurt, fruit and carbs (bagels, packaged muffins, etc.) Breakfast room is tiny and there is a mad rush to get things before they run out, which does happen. Great logistics and space planning!
Cucumber water was good, but discontinued about 2 weeks after I arrived. Got a excuse about a cucumber shortage, seriously…
Pool has noisy kids and drunk adults. Not a good fit for a business traveler hotel.
HDTVs get their signal from a analog modulated feed. Don’t expect a HDTV quality picture.
There was a dog show in the area. Management would not do anything as usual about dogs peeing and pooping everywhere (just look for the dead grass), barking and inconsiderate dog owners parking on two spots with one car.
General manager, in keeping with her liar theme promised me THOUSANDS of points that were never added to my account and over a month of my stay here is not credited.
AVOID.
The Hiltons are so much better at hotels then the Marriotts its not even funny.

Maybe something changed but I LOVE this hotel. It’s so clean safe comfortable and affordable. If I continue to travel to the SLC area this is my hotel. I love fancy hotels but this very nice hotel is far more practical than a huge fancy Marriott that charges for every little thing and you park and walk forever. This is great for business or families.

I must say I am very surprised to see bad reviews. My wife and I stayed here for several nights after adopting our newborn baby girl. The service and attention given to us during our stay here was way above and beyond. The staff was so friendly to us, and did everything they could to make us feel comfortable. I would highly, highly recommend this hotel to anyone. Aside from the wonderful staff, the rooms are spacious, comfortable, and clean.

Wow, I’m surprised this has such bad reviews! I’ve always stayed here and have never had a problem with the service or the rooms. I’m pretty easy going, however, so that very well might be the case.
I always stay here on points, it’s seriously so super cheap. It’s about 7,000 points per night compared to the usual 20,000 anywhere else.
They did just create a small breakfast space, it isn’t too large, but it has enough to choose from. Cereal, fruit, muffins, and the occasional eye candy traveling to Salt Lake City.
There is an outdoor pool – but if you’re not about that life, by all means, go to the pool at the Courtyard across the parking lot! Just go to the front desk and ask for a key because it’s totally allowed. In fact, I encourage you! Just be sure to leave the «P» out of the «pool».
The rooms are always clean, I have never had a «horror story» where I return home and realize something was «forgotten», and the small kitchen is very useful when you come back with a handful of Ben and Jerry’s ice cream.
Also, a shoutout to my homegurl, Kathy. I’m not sure if she still works there; however, she deserves a raise and a dozen high fives. I called the day before I showed up to let her know how much I love the hotel’s complimentary cookies. She baked AND hid some in the back room until I checked in the next day. She then presented the cookies – still warm, mind you – to me on a platter. She, is a dang gem. Oh, and she took a photo with me, which made me like her even more.
TIPS & TRICKS:
* Grab breakfast and either eat it in your room or on the go.
* Smile at the front desk employee from the get go! If you are happy, they are happy, which will make them more willing to help you throughout your stay.

–Toilet plugged
–TV remotes didn’t work correctly on 3 tv’s
–needs renovation
–tried to check out early and was still charged for the night we didn’t stay
-«breakfast» isn’t worth the trouble
–new person at front desk left to their own without enough training time
Find another place unless all you need is a bed and room that is not at all comfortable. Looks like avoiding Marriott in general may be a good idea.

As I sit here with my television turned up and can still hear the people in the next room (on the opposite wall) entire conversation… I have to give this hotel a 1. I have stayed in several hotels in Ogden and surrounding area and this is by far the worst I have encountered. The bed and pillows are so uncomfortable and smell like bleach (I guess I should be impressed they cleaned them). The cable is very nerve racking. I dont know if they don’t pay the bill or just get the worst service ever. Every channel breaks up and its usually during the news with an important story. They store the extra beds in the stairwell which is very classy. I hope I never have to stay in a TownePlace suites again. I wish I had chosen one of the other 10 hotels in the area.

Thanks front desk! The clerk did not change my rewards number and now the company refuses to correct the problem. So my stay gets credited to someone else and this company refuses to correct the mistake.

Dated and faded, this property needs a reshers. the couches have wear, the beds are so-​so, and given that Marriott began in this part of the world, its disappointing.
The location, however, is very good right off the freeway but quiet and lots of restaurants and stores nearby.

We are frequent Marriott travelers and the last reviewer had me very nervous to check in here. This is exactly what all of the TownPlace Suites look and feel like. Very pleasant: full sitting area, full pull out work desk with cabinets and storage, kitchenette fully stocked with kitchenware and comfortable bed.
Room looks brand new. Flat screen tv.
And two packages of M&M candies on the coffee table for their «Marriott Members». Very nice touch as I’m a eking with a 12 year old!
We keep booking Marriott and we are never disappointed. Our two nits here are free to boot with our Marriott miles. Very nice guy at reception also.

*Disclaimer* I have written reviews for various places while traveling to small areas and have gotten nasty «compliments» or PM’s calling me names from snob to worse. Regardless, this is my impression and my review. I am a bit more particular (uptight) and my husband is more laid back (which makes us a good fit).
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We recently stayed here while visiting in the area. I have had great experiences with all different levels of Marriott’s and the Residence Inn’s in the past (also a long stay Marriott establishment) that when making my reservation via telephone asked if this place was of the same to similar quality. I even went as far to ask if the beds were «Marriott» beds and after being assured –or semi assured (I should know that the response «I think so» is neither a confirmation or denial) I booked our reservation for a 3 night stay.
We arrived to this «motel» that is wedged between others-​including a Courtyard Marriott and I said to my husband-‘I made a mistake”. He told me it would be fine and we parked the car, and walked into the place. The reception area is small with no place to sit. There was one person working and she was nice enough but far from warm or engaging. We were checking in on a Wednesday and there was no one else around and the parking lot was virtually empty. We were first given a room that was across the parking lot from the main building where the reception area is on the first floor. This meant to me that we would be in a room that would be bothered by cars parking, doors slamming, lights intruding and most of all people swimming in the pool (which is dinky and attached to the main building but basically in the parking lot). I asked if the property was full and if there was a room available NOT on the first floor and not in front of the parking lot. We were then given a room in the main building on the 3^rd floor.
The room was called a «queen studio» and was pretty bad. The husband again reminded me that we didn’t need luxury for this trip but as a person that typically unpacks even for just an overnight in a hotel room, I didn’t unpack my clothes here at all. There was not real dresser but big enclosed cubbies and the hangers in the closet are plastic and the cheap kind. The kitchenette we didn’t use at all and the bedding was clean but old-​the pillows all sucked and the extra blanket must have been ancient as it was all pilled. The bathroom had a toilet so low down that I felt like I was doing squats (this could be because our home toilets are «high rise») and the water pressure was a joke to say the least. The room definitely needed a refresh and an air freshener (luckily the window opened) and some better amenities. It was tidy enough and due to the heat in Utah, I had no fear of bed bugs.
The breakfast is a «grab and go» and we did not grab, we just went. Some cereal, apples, generic oatmeal and yogurt were offered. We stayed our 3 nights and given the variety of choices of hotel/​motel chains in the area within the same price points, Marriott would be better off dumping this albatross from their list of properties. Needless to say, when we are next in the area, will not be staying here.