Maternal Gynerations

I really wish you could rate the drs and the office staff separately. At the lawrenceville office the staff is very difficult to deal with if you have any kind of paperwork needed for work. I was on disability and couldn’t work and my disability caseworker was so frustrated she had called a few times for me bc we weren’t getting anywhere and she didn’t want to close my case bc the office wasn’t cooperative. Eventually we wore them down and got what we needed. copies of my records (not hard). That was THE most frustrating experience and scary bc they were playing with my income during a really important time… Dr Hearin was wonderful from the beginning. I had two high risk pregnancies and my first appt he sat me down and discussed those pregnancies and the current one. I appreciated the time he took and allowed me to ask questions without me feeling as if i were a waste of time or that he had better things to do. This was consistent throughout my pregnancy. Yes you have to meet all the doctors which was new for me bc i never used a large practice in the past… my review of all the doctors– They are ALL competent. I am pretty harsh especially with my medical care. Everyone seemed genuine and it was much appreciated. Dr Hood is a riot. But some may need thick skin bc he has no filter. Dr Doris was wonderful. Dr. Dark was a sweetheart. Dr Williams was easy to talk to… as was Dr. Watkins… Dr Hearin retired before my 6 week appt and I never got to thank him. I was disappointed at my 6 week postpartum bc I felt that some of my concerns were brushed off by Ashley. I had to call back to get a referral after she told me i didn’t need one, and again I’m dealing with the office staff. I must say at the Hamilton Mill location theres only one lady at the front and she is very efficient and polite. I have no complaints about her whatsoever. Overall I am satisfied with my experience there.

Our family will never use these doctors again after this pregnancy. I realize that doctors are busy and these days doctors need to see lots of patients just to break even, but we’ve never felt like a number more than at this office. My wife, a school teacher, makes appointments well in advance so that she doesn’t have to miss class. She’s now had appointments canceled on her 3 times and the office staff rudely treats her like it’s HER fault when she calls to reschedule. Not to mention that the practice forces women to see all the doctors in the practice over the course of several appointments. Is this a common practice? What ever happened to continuing care? How is seeing a different doctor every appointment considered adequate medical care. She wanted to leave a message for the nurse to ask a question, she was told no. Never again. Stay away from this terrible practice. They don’t care about you at all.

So very pleased with this practice. I really appreciate the staff’s organization, kindness and great attitude as well. The doctors I’ve seen are patient, polite and well informed. Appointments are very timely. I am definitely in good hands and recommend Drs. Kim and Wiist!

Going here was the best decision for my pregnancy. Dr. Rebecca Williams is a ball of enegergy that is so easy to talk to about my concerns.
She made me feel. comfortable and less stressed about my delivery. A different doctor performed my C Section and he did a great job. I would recommend this place to my girl friends.

Terrible experience. I called and told them I wanted an iud and set up and appointment the day my period started to get it implanted. Then when I got there they said they had not gotten an iud for me and I would have to come back again during my next period, but I would be able to call as soon as it starts and come in that day. That was a lie. I called and they had no open times and I am going to have to wait a whole extra month (THIS MAKES THREE) because these incompetent idiots would rather I make as many hour long drives to their office as possible. Do NOT go here if you want a convenient experience with competent doctors and staff. You have been warned. They are only after your money and wasting your time. Please never ever give them your money.

Well. First appointment and I waited for over an hour to be seen. However, the doctor and the staff were incredibly friendly and professional. I just wish that they would review their scheduling practices.

NO NO NO.
Had a hellish experience.
Showed up on time, waited nearly 30 minutes to be taken to the back, then after being in the room for another 30 (in just a hospital gown, mind you), I poke my head out and, turns out, my doctor left to go deliver a baby and no one told me!
Two and a half hours after I arrived, I was finally through.
Never going back. The lack of professionalism among the support staff can no longer be ignored simply because I like the doctor (once I finally see him).
STAY AWAY. Far away.

Dr. Williams and Amy were great. If it weren’t for location, we would have stayed. Dr. Williams was thorough, personable, and comforting. It was when we tried transferring to a closer doctor that we encountered major problems.
The administration staff here is horribly unorganized and incompetent. Amidst trying to fax documents, we called one day to confirm they received it and in response, «I’m not near the fax machine.» Taken back, assuming positive intent we asked if we could transfer to the individual that could. She responded with a irritable gesture, sat up and said, «Ugh! I’ll just get them.» Really? For a moment, I thought I was paying a traffic citation or renewing my license.
We requested documents be transferred one month prior to our appointment with our new doctor. In lieu of trying to get in contact, I’d say your call is 25% likely of being answered by a staff member. Otherwise, you are directed to an outsourced «operator» who tries to teach you how to use the office’s touch-​tone option system.
After «promises» and «confirmations», the documents were never received by our new doctors … because they were not sent on the dates that were given to us. This has created an incredibly stressful time for what should be as stress-​free as possible considering the nature of an OB-​GYN office. Of course, we find out at our new doctor’s office, being denied our appointment because of Maternal Gynerations’ clerical mistakes.
Communication, following up on your commitments, and meeting expectations are standard procedure for a good business let alone an OB-​GYN. If it takes three voicemails and six calls to receive a call back 48 hours later, one could only imagine when that call ‘really’ mattered and you were in labor or had another emergency. (It reminds me of the final scene in Knocked Up if you’ve seen it.)
The only reason why Maternal Gynerations did not receive lower than two stars is because they doctor/​nurse staff were great in the one appointment we had. Otherwise, stay away.

I was referred to by one of my friends. I had problems with not being comfortable and not knowing what to do at the ob in Stone Mountain with my first child. Now I am pregnant with secondbaby, and when I came here, they immediately set me up with appointments with no complication and told me everything I needed to know. They were very friendly, especially towards my first son. Most places are annoyed with children running around. Everyone does a good job of making you feel comfortable. I usually never have to wait. I sign my name, sit down for five mins and they’re ready for me. I’m so happy my friend recommended me.

I am in love with Maternal Gynerations! Everyone is EXTREMELY nice and always helpful. My primary doctor is Dr. Renwick Hood. I adore him! I never felt comfortable with male doctors going «down there» until someone referred me and suggested that I really should give him a try. Boy am I glad I did. I will forever come here. He is always available when you need him. He delivered my last child and will be delivering this one as well. He has children of his own so he totally understands what you are going through. The staff is amazing and everyone there does their best to make you feel comfortable and at home. Everyone is super gentle from the nurses who draw your blood to the ultrasound techs. I will never go anywhere else I have found my home here. When they found out I hadn’t eaten, they quickly went to find me a Sprite and some peanut butter crackers.