Georgia Department of Driver Services

I said I need to update and renewal. The guy said you need to change address. Only update if they are about to expire. I said my birthday is next week! He said OK you need both! I said I told you that in the beginning. I didn’t like the way he handled the older people or the people who didn’t understand English that well.

Came here a while back to get my name and address updated on my license. I went online and made sure I brought all necessary paperwork with me and filled out the additional forms there. I got there a little after 5 (this place is really close to my job) and left about 6:20-ish. If you plan to show up any later than 5, do not be surprised if you are asked to return another the next day, even after waiting for an hour (they close at 6:30 Tues-​Fri). Once I finally got to the window, the guy who helped me was super nice. He got me taken care of in less than five minutes.
I truly believe that one of the main causes for long lines and wait times is the people who come unprepared. Please go online to see what documents you need. If you don’t have internet, pick up the phone and ask!!! I can’t tell you how many folks I saw go up to the window, exchange a few words, then turn right back around and leave to get something they did not have.

the people directing you and helping you fill out applications are pretty straight tbh… but honestly this dmv is trash… workers suck, it’s always crowded, and the people at the counters NEVER know what is going on. they have workers there that don’t know a lick of english, give you crap about documents that you have or don’t have, and act like they don’t even like their job. whack ass dmv, don’t waste you time on these scrubs.

Had the interesting experience of bringing in two of my kids on back to back days at this location to take their road tests to get their licenses.
On both visits the person at the reception desk was pleasant, knowledgeable… organized…no problem. The same story with the rep at the main counter… good and efficient service.
The problem arose with the road test examiner on the first day. This guy was unprofessional and sarcastic from the get go… did not even introduce himself. I noticed that the examiner who came out for the test while my son was out on the course acted much the same way to the next person lined up for the test. I know that this is the DMV but you would think the best employees would be conducting the road tests… if these were the best then its a pretty sorry office.
At the end of the road test the examiner would not even tell my son if he passed or not. He said we had to go in for the counter person to add the score… which was malarkey. Turned out he did pass… no doubt this jerk knew it. I asked my son about the. test and he told me that on the quick stop portion that the examiner… told him to put the pedal down to the floor like he was driving a race car. Amazing…
Went back with my other son to the same office the next day and luckily got another examiner who was a complete professional.
The moral of the story is that it is really the roll of the dice when you go here… you may get a professional who takes interest and pride in their job or you may get someone who is just going through the motions.

Very rude help and instead of telling you what information you may need at check in desk they let you get to counter and let a clerk tell you that you don’t have what they need and send you all the way to the back of line. I will not come here again ever. They have the I don’t care and I don’t want to be here attitude.

First time at this location, on a Friday, and also the second day of the year. I was in and out within 5 minutes. Great service!

I came in expecting an hour long ordeal for license due to the fact that I had lost my old one nearly a week before… luckily this location exceeded my expectations. They called my number before I finished filling out all the paperwork even. Once called, it took maybe 5 minutes to sort through the appropriate documentation, re-​take my picture and send me on my way. I was impressed enough that I’m writing a Unilocal review. Feels like the strongest endorsement I can give.

Calling numbers pretty quickly. Nice cool inside too. Peace. I’ve been here a couple of times this week, n they seem to move along calling number very good. Not as long a wait S’s one might expect. Peace

The DMV is a classic example of why our government is near bankruptcy and has to steal money from its citizens to stay afloat.
6 weeks to process a title transfer on a USED 2013 motor vehicle… really? I was told the reason what because «for some reason the State system doesn’t recognize the VIN», which is pathetic considering that I was able to shop insurance quote on the web by inputting my VIN and each insurer automatically reported back the year, make, and model of the vehicle. Because of this, someone has to scan my original title and bill of sale into microfiche (how quaint!) before someone can review it, and this takes a min of 30 days. My guess is that once the reviewer gets involved it’s going to get REALLY interesting.
This is part of why Georgia is the most expensive State to operate a motor vehicle.

I feel strange giving a DDS a five star-​rating, but I think the Hurricane Shoals location deserves it.
I am originally from New Jersey and moved to Georgia so I had to get a new license. A few tips: go to
and check out wait times. They have them listed there so you know exactly what to expect. Lastly, it helps to have all the required documentation and know exactly what you will need to do in order to obtain whatever it is you’re needing. All of this can be found on the website above… be prepared. Don’t be one of those people!
This location was great. Yeah, NJ is awful about customer service and GA is usually better anyway. But it was so fast and efficient! They have a great system with numbers constantly being called and someone working at every available help desk.
I got there on Saturday 15 minutes before it was going to close (which I don’t recommend, but it happens) and I got out by 12:05. WHAT EVEN! If that isn’t fast, I don’t know what is. Again — for petes sake, check the website. You’ll be glad you did!
I think I’m going to like living in Georgia.

When 2 or more do their best to serve the public that pays their salaries, it is quite efficient… considering it’s a gov’t establishment.
Ron Swanson would’ve been proud.

It’s the DMV and it’s exactly what you expect. It’s pretty much the luck of the draw– you may or may not get someone who is very sweet and helpful, and you may or may not get someone who hasn’t smiled in 50 years. Usually, the people who help you are alright, but sometimes *shudder*

Quick and easy. FYI make sure you have all your paper work.

Went in at 1140 on a Sat out by 1205. Fast and easy.

Efficiently run office. Much better than the old days of standing in line forever.

Okay, so who REALLY likes having to spend any time at the Department of Driver Services? NO ONE. That being said, sometimes you have to go and there’s nothing you can do about it.
We recently moved to Georgia and needed to get new licenses. I will say that I love that all I had to do was surrender my NC licence and walked out with a Georgia licence. No test!!! I did grab a manual just to read on my own to make sure I’m familiar with the laws of GA. I’m surprised that there wasn’t something to make sure that I’m aware of the laws, but maybe GA thinks that I’m an adult and should take it upon myself to know the laws before driving. Hmmm interesting concept!
Anyway, we made appointments ahead of time and arrived about thirty minutes early. When we walked in, the lady was ready for us and gave us the paperwork to complete while we waited for our numbers to be called. It was 9:00am on the Wednesday between Christmas and New Year’s… many people have that week off, and I expected it to be super busy. It wasn’t.
We were both called up at the time of our appointment (9:35) and we were back in the car by 10:00. There was someone working at every available counter and it was very efficient. I was quite impressed.
I hope I don’t have to go back in for anything anytime soon, but if I do, I’ll definitely make an appointment before going!

The reasons why they have low stars is because of the wait time? Isn’t that expected of a DMV? Also, I wonder what time everyone went. Peak hours I’m sure will result in long wait times.
Now … do I think that these workers worked efficiently? And that with each customer they were on a mission to see the customers through as fast as possible? No. But can you tell me of any DMV where everyone in the entire office is in a rush to get everyone out of there? Since this is their job and that’s all that they do, I just don’t see that as being very realistic.
So if I ever go to a DMV where every single person is mission-​minded: «let’s get through each of these customers as fast as they can» and to support that mission, they are typing like crazy, talking like crazy, moving like crazy! … I will give them 4 or probably 5 stars.
Nothing sets this place apart from any other DMV. It was just fine.
One thing I did like was the DIVERSITY. You can find just about every single race here in this DMV. .and we’re in Lawrenceville, GA!!! Hmm… maybe I should give them an extra star for the diversity of the clients at this location!!! …Nah, but a nice thought!

DDS are always wait… slow is all I can said.

You know the negative stereotype that people have about all departments of motor vehicles? The long waits, the frequent breaks of the employees, the long waits, them not knowing all the things they need to know, and the long waits? Well, this place meets those expectations.
The person at the information desk upfront looked at my documents and okayed them. He gave me a number and I waited the 2 hours before I was called to the front, just to be told the document I had from another state wasn’t accepted by Georgia. Recall their other employee told me I was fine with what I had. Arghh.
The only saving grace, was the supervisor was pleasant enough and he did try to do something… in the end I still don’t have the license I was looking for, but he at least tried something. Thus the two stars. Otherwise it would only have been one.
If this was a private business, it would have been run better. No doubt about that.