Wink Eyewear

These people were kind enough to fix my glasses without having bought them there. Kind staff and great frames!

Great service every time I’ve gone. Always has great variety of glasses and their honest opinions and suggestions make it for an easier time selecting.

Love love love this place! Just got my third pair! Fantastic service and the greatest selection! Thanks Wink! You are all amazing!

Staff is great and terrific selection. Some of the frames are pricey but very high quality. You can just feel the quality and craftsmanship. These aren’t just frames but an extension of your brand. Michael Willoughby is great and gives honest feedback. They helped me get every possible discount. My WINK glasses make me feel like a movie star!

My designer sunglasses from New York lost the screws, and one of the «arms» came undone. I walked into Wink, and within 5 minutes, a guy found matching screws and replaced them for free. I have no immediate need for glasses, but if I do, I will seriously consider looking at Wink. Plus, my running coach was in there, so that’s another soft endorsement.

Best place to buy glasses in Lawrence hands down. If you like having a unique pair of specs that look perfect on you then Wink is the place to go. The staff works very hard to make sure that you walk out with a pair of glasses that is as amazing as you are! These are not your normal boring glasses, these glasses are going to make everyone stop and say «Hey, I love your glasses».

What a great find! I needed a fast repair to my only pair of glasses while visiting Lawrence. Picked up glasses in about fifteen minutes. The friendly staff had them cleaned, replaced the pads, fixed and ready, at no charge! Such a nice change from the big chains. Thanks for saving my weekend guys!

Every time we go to Lawrence we stop at Wink. Also, my wife bought her last pair of glasses at Wink and we both were returning so I could start the process for me. What I like about Wink is that they carry unique glasses and offer customer care. Before I knew about Wink I bought my Salt glasses three hours away in Des Moines. I thought the customer service was fantastic and they treated me with great professionalism.
Unfortunately this trip turned into me feeling like I was being accused of only being there to try on glasses and shop elsewhere. My wife and I spent some time going around the store trying on glasses. My intent was to get a plan on what glasses I like, go get en eye exam, and come back to purchase. I found a pair of glasses I liked. I’m an avid list maker. I create a Onenote and go to town adding data to my lists. As I worked my way around the store I took pictures and created a Onenote sheet on my phone with the model and a picture of me in the glasses. Then I can go home and reference how I looked in each pair, then returning to the store for purchase.
I finish up and was given the price for the glasses. I thought maybe I would get a printout or some details of my request. They call my request «a wish», that they keep in their computer. I waited for the info and the employee wrote the price of the frames plus the lenses on a card. What I wanted was the model of the frame and the rest of the details. Why? I like my lists. I made it to the car and realized I didn’t get that info. The whole walk to the car we discussed how excited we were about these glasses. Soon to be returning satisfied customers. I quickly return. I ask the person I was talking to and he directed me towards another employee. That employee has a look of awkwardness when I ask for the model, insisting we have it on file. Okkkkk, right. You have it on file. So I too would like to have it on file. Then eventually (the owner?) came over and said I could not have that information. He said that designers do not want them giving out the model. Too many people come in, try on glasses, and buy elsewhere.
I understand that brick and mortar stores have to compete with a global market. But the reason I was back was because I liked their product and actually do value customer service. The person helping me telling me that I can’t have the model number. I told him I’m a list maker and showed him my incomplete list, missing the final pair. I asked to try the glasses on again, and he said I couldn’t if the only reason was to get the model number!!! At that point, my experience of satisfaction with Wink left. The $ 700 pair of glasses I wanted to buy from this store, no longer interested me. I wasn’t going to shop around. I’m a professional, returning customer, and yet was told I can’t see the glasses that I tried on just five minutes before because obviously I was going to shop around.
I was so shocked to get that response, I’m not sure I’ll be back. Not once was there remorse at not being able to serve my request. Can they have this policy? Yes. This company can do whatever they want. Do most people even care about their model name? No. But I did. I’ve never shopped anywhere that hid information from me like that. Oh and he really didn’t give me the model number after all. He gave me a partial model. I still do not really know what glasses I tried on. My list is still incomplete… and that drives me insane. Now instead of returning after my eye exam, I may have to now shop around.

I have been getting glasses since 4^th grade (I’m now in my early 40’s) and the customer service, knowledge, and helpfulness at Wink is by far the BEST!!! Mike was so terrific and gave me a wonderful deal which I REALLY appreciate. Most of all, I appreciate the time Mike took with me to pick out a great pear of frames I will be happy with for years!!!

While walking around Massachusetts St. last weekend my wife noticed that one of the nose pieces on her sunglasses was missing. I stopped by Wink to see if they had a repair kit it could purchase and Michael quickly repaired the issue by replacing both nose pieces. He did not charge me anything for the product or the work. If I ever need anything for my eyes I will defiantly go see Michael at Wink. He was very professional and courteous. Great service.

Wink eyewear was amazing! Within two minutes after walking in the door I knew this was the place to buy glasses. All of the glasses were on open shelves, ready to be picked up and tried on – the same styles I saw at other shops but in cases. Nick told me to look around and try on whatever I wanted! Then he started bringing over a huge variety of frame styles and it wasn’t long before we had table lined up with probably 20 frames to reconsider. And, still they kept bringing more. Erin and Quinn were equally friendly and we were offered drinks. I knew we could take as long as we wanted to make the decision. They really listened to me about my needs and wanted me to find a pair of glasses that most complimented my face and style. We laughed, we had fun! Ultimately I choose a beautiful pair of aubergine and gold Orgreen frames I LOVE! And, then I even found out that I can have custom clips made to match!

Just bought my first new pair of glasses in over five years, and I’m glad I went to Wink to do it. They went the extra mile in making certain that not only did my glasses fit, but they looked good, as well. These are the nicest looking frames I’ve found — and in a college town like Lawrence, there’s plenty of options for swank specs. The service was superb, and I’ve never had someone fitting me for frames actually take the time to make sure that what I was wearing looked good, rather than attempting to get the sale and shuttle me out of there.

These guys are awesome. I have gotten two pairs of glasses from them over the past two years now, and I don’t even live in Kansas! I get compliments — all the time — from people I know and casual interactions about my glasses, and several Phoenicians have expressed disappointment when I explained I got these glasses in Lawrence, Kansas. :) The inventory selection can appeal to a wide variety of style preferences, and the quality of the product is great. I appreciate that I can find some beautiful, statement-​quality pieces because I want remarkably, noticeable glasses — I wear them every day and I want to enjoy what’s sitting on my face — but I think the service is a hallmark feature of Wink.
In my first visit, I happened in in chance while in Lawrence with my stepfather, and tried on a pair just for kicks and giggles while he was updating a previous order he placed. Next thing I know, I feel like Julia Roberts in Pretty Woman in the shopping spree scene because I’m receiving tons of attention, we are laughing, trying on pair after pair after pair, but I wasn’t ready to commit. These guys were really cool about it and were very gracious about the time I spent in there. Later that night, I decided I would place an order at the end of my trip. When my mom and stepfather went in a few days later to pick up his glasses, they remembered him and me, AND remembered the glasses I gravitated to and showed my mom, who offered her approval. :) I came back in a few days after that, they remembered me, the glasses I liked, and helped me place the order — oh – I didn’t have an updated prescription. NO PROBLEM. They fitted me in the floor model frames, which were in perfect condition, and even marked where my corneas fit into the demo lenses to ensure they would be fitted correctly. Two weeks later, I had my new prescription from my optometrist, faxed it, Wink confirmed with me, and a week later my glasses were express mailed to me.
This summer, I came prepared with an updated prescription… A year after my last visit. Even after a fu year, was greeted with familiarity, and took my sweet time trying on at least a dozen frames while receiving awesome advice, feedback, and incredibly personalized service. Again, because I wouldn’t be able to come pick them up, they were incredibly accommodating to me with fitting me right there. A few days later I received a call to confirm the glasses were ready and they confirmed my shipping information. They express mailed my glasses, and two days later, my new glasses were in my mailbox. Both transactions were flawless and exceptional service experiences, and the quality of work was excellent. I needed no adjustments to the fit or lenses with either pair, which really says a lot about their attention to detail.
Great job, you guys!

I bought a pair of Orgreen glasses about a year ago and I still love them! Wink’s had very good customer service. They were very patient while I picked out just the right frames. You can tell the owner cares about the experience and happiness of his customers. They have a very good selection of stylish frames. The chances of me returning are extremely high.

I’m updating my review several months after the first one I wrote in July. The folks at Wink have been incredibly patient and generous with me as I struggled to find the perfect frames. After many years of wearing «invisible» (frameless) glasses, I wanted something that made more of a statement. I really wanted to change and update my look, and, with their help, I chose several attractive, great-​quality frames. But I guess I was really having a hard time looking so different when I would see myself in the mirror. Anyway, after several false starts, I found frames I just LOVE and am happy to tell anyone who asks where I got them. I’m getting lots of compliments on my new frames and I am so grateful to the owner, Mike, and his crew for being so kind about my being such a hard-​to-​please customer. Whew! Go there and buy some glasses — you will be pleased with the selection and quality of the frames as well as with the stellar service.

The service is great and the workers are super helpful and nice. Pricing is good and you even get $ 75 student discount. Wink has tons of different styles for everyone’s need. We are really lucky to have Wink and it is a super great to place to go for all types of frames.

Hands down the best selection of current and modern frames in town and possibly the region (… including Kansas City at least). Mike and his staff are top-​notch. They hold frequent trunk shows and reps from manufacturers make regular appearances to meet with clientele to show off their latest products. Definitely the place to go to if you’re looking for something new and hip (that’s not me, but I still shop there for myself + family). Pricey, yes, but uncompromising quality, service and selections not normally found in the midwest has Wink standing head and shoulders above the rest.

Wink has some really interesting, unique frames that can’t really be found elsewhere in the area. The staff is friendly and helpful. Prices are a bit high, but that’s sort of the name of the game in eyewear.
If you don’t need the specs, maybe you could just dance past the store to their ever-​pumping-​up-​the-​volume soundtrack.