Scotch Fabric Care Services

Exactly three weeks ago I dropped off a suit and three dress shirts before 8am (on a Saturday) to be dry cleaned same day service. First, they could not dry clean my clothes within the same day as they advertise but they also stained all three of my nice dress shirts. They offered to reimburse me for their mistake which was definitely the right response so I applaud them for their kindness because we all know people make mistakes. But now it has been three weeks and I have not received a check for reimbursement and still had to pay the amount for them to be dry cleaned and then ruined. Not only was I upset that they ruined my dress shirts but also that they have now ignored their mistake and still made me pay for the shirts they ruined to be dry cleaned! Nice people but terrible service and will NOT be going back to any Scotch Cleaners in Lawrence ever again!

Well, over a month later Scotch has finally made good on the shirt they got a stain on. Am I impressed by their service? Absolutely not; they should have and could have handled this matter much more professionally and respectfully. Again I say, no more Scotch dry cleaning for me. The one shirt they «sent to get further treatment» was actually at the store the whole time. I had the two managers at the plant both say and different times, «oh yes, I’m holding the shirt right now, we’ll get it out as soon as we can». Nice to know that they lied to me. But, all is fixed. So, please please please, if you don’t want to deal with untrustworthy dry cleaners, don’t go to Scotch!!!