Prairie Patches

I agree that they have very cute items in the store, but the store owner has HORRIBLE customer service and is very RUDE.
I bought a robe for my mother there for a birthday present and she wanted to exchange it for a different pattern. She called the store on the 10^th day after purchase and the lady told her that she could exchange without a problem with the receipt even though that day would be the last day she could exchange. When my mom drove to the store with product and receipt in hand, the store owner came out and would not do anything for her. She wasn’t returning the product, she just wanted to exchange it. Instead of honoring the word of the employee, she began yelling at my mother and telling her that she didn’t care if she never shopped at her store again and didn’t want her as a customer. My mom was in tears and the owner didn’t care.
As my mom was leaving, the employee that she spoke with on the phone ran over and apologized and said the owner was having a bad day. Well, excuse me, but I work in customer service everyday and you NEVER tell the customer they are wrong and just because YOU are having a bad day is NEVER a reason to treat someone like that.
I will NEVER shop at this store again and refuse to enter it when shopping in Lawrence. I like to support local stores, but this one no longer gets my support. The owner needs to get an attitude adjustment and realize if she continues to treat customers like that, then she will not have ANY left.

They have cute items in this store but HORRIBLE customer service. I bought a birthday gift for my sister at PP. Unfortunately I found out my sister already had the exact same item. I went to PP in the time specified on the receipt, brought the unopened gift and receipt and the owner gave me 50 Shades of Hell.
She asked me a million questions, was VERY rude and only let me exchange my gift from products on a particular shelf. Unbelievable. I did not want any of the limited items she showed me. However, picked something just so I could get something for the money I spent. I’d be damned if she was going to get my money and the returned product.
It was the most unreal, horrible return program I have ever encountered. I’ve never been and will never be back. Love telling everyone how HORRIBLE the owner treats customers.
Shop somewhere else, even if you have to pay more. It’s not worth patronizing this wicked owner. Really.

I went there today and they have a nice selection of colorful gift items, plus the two women working there were very friendly.

Prairie Patches is great and a staple to downtown Lawrence! They have everything you need plus a bunch of fun stuff that you probably don’t need but can’t resist buying anyway!
A great spot to get KU paraphernalia or stuff for pledge week. Love that you can get everything customized — it’s a great spot to visit if you’re in a bind for a birthday present for someone.

To every yin, there is a yang. To every hippie store, there is a sorority emporium. Prairie Patches is firmly in the latter category, in fact the web site address says it all:
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I guess if I can cut the Bourgeois Pig’s clientele some slack, I can do the same for the perky little pledges who pore through Prairie Patches looking for just the right Pledge Week accessories. If you can’t find it here, chances are it just doesn’t exist. Everything under the sun that you can customize to your school, your house or both is in the store or on its website.
Personally I think sorority membership is just an excuse for popped collars, herd mentality and uncontrolled squealing in public. But someone has to keep that Greek alphabet alive. So thanks, Prairie Patches, for supplying KU’s sororities with all the house-​specific doodads they can charge to their parents’ credit cards.