Hot Box Cookies

My first experience with Hot Box was right before Christmas and it wasn’t a great experience. HOWEVER, I gave them another chance, because let’s face it… their cookies are fantastic!
Just as I expected the cookies were amazing! And the service was awesome! The frustrations I had previously had been corrected! This is truly a fantastic concept and I hope the business thrives!

Delivery is absurd! It always takes 60+ minutes. That said, the cookies are always delicious and moist.

Thank you! for allowing this California Mom the opportunity to send her KU daughter a treat on her first birthday away from home!

Any Monday or Wednesday, this place is a 6 star location. A friendly brown haired worker quickly gathered my baked goods in a stunning arrangement. He is incredible at his jobs and the cookies there are on a different level those days.

Amazing cookies! Fabulous for planning a party, or event ! I have been eating these cookies since I got here and I have to stop by when I’m around!

Wow! You can get hot cookies for a dollar they are wonderful. My wife had the rhesus pieces hot my children enjoyed the M & M cookies and the snickerdoodle cookie is really good. The snickerdoodle cookies is aperfect mixture of cinnamon and butter it is heavenly and quite scrumptious. My wife’s favorite was the red velvet cookie. Here’s a tip there’s a little window to look in where the ice cream machine was from the previous tenant, you will find the hot cookies and they will serve him to you if you ask! Love this place!

Original: I’ve been to the HotBox in Columbia and love the concept– cookies at a moments notice and a store with nothing but cookies and milk. I’ve been to the Lawrence location and it is just like the one in Columbia– the walls are decorated with hand drawings on boxes. There aren’t many places to sit and enjoy your cookies and milk while walking Mass however. We had the cookies delivered to work once and they arrived on time and warm. I like softer cookies so theirs are good. However, their cookies are $ 1.25 each and I can get some really good cookies at the HyVee for $ 3.99 a dozen or 3 for $ 99 at the HyVee gas.
Update: I really like coming here sometimes. They’ve cleaned up and the walls look better. They’ve also added a lot more places to sit. Now they keep the cookies in a warming box and so you aren’t eating the non warm display cookies which is an excellent addition. I upgrade them by a star for these improvements.

This has been apart of my regular stop in Lawrence since they opened because the cookies are amazing and it’s my weakness. With that being said, I can’t overlook the poor execution of customer service they offer.
Over Thanksgiving I stopped in and ordered a dozen cookies that they had in their display case. They were light on the cookie selection and making more cookies in the back. The guy working asked us to call ahead next time so we don’t wipe them out. I apologized and said, «I’m not from here so I didn’t realize.» He immediately back tracked and said, «Don’t worry about calling ahead if you don’t live here.»
Last night I was in town for the game and stopped by on my way out of town. We walked in 15 minutes to close and they had at least a dozen of cookies in each flavor, 15 minutes to close. I didn’t see any rush of people coming in and there’s tons of cookies left. We ordered two of each cookie and the guy was instantly annoyed. He snaps, «Next time, call ahead.» I say, «We are not from here.» He starts to argue with us and is extremely confrontational. Here we were, happy as can be that the Jayhawks won and there were tons of cookies left with closing time within minutes away. He rudely says, «$ 30» — we hand him our card and he slams down our receipts and walks away.
What the Hell just happened? This place has 10 sets of cookies with a dozen left of each, 15 minutes before close and you’re going to tell me that I need to call ahead? You’re going to be rude to a customer that specifically stops in EVERY time I’m in Lawrence? I asked for the manager and of course he was the manager on duty. He snapped that he was busy with to go orders. This guy is a manager for heavens sake, customer service and multi tasking should be skill sets that he has mastered. Apparently not.
For the lack of respect for customers, one star.

I like the idea. The cookies are great! Haven’t tried the delivery yet. The chocolate chip and the red velvet cake cookies are so far my favorite ones there. The staff was very friendly and helpful

From where else could you get sweet nom delivered to your door?
My friend and I ordered a great deal of cookies Tuesday evening and the delivery guy was super nice!
And the cookies are soooo delicious!!! They were warm and soft and wonderful!

Mr. P and I stopped in on a cold, rainy night. Bright and inviting from the outside, but a little oddly decorated on the inside.
We ordered a red velvet cookie, a monster cookie, and an ice cream sandwich with snickerdoodle and M&M cookies. The red velvet cookie, still warm from the oven, was decadent. The monster cookie was delightful and reminded me of sitting at my mother’s table sneaking cookies as soon as she made them.
The ice cream sandwich, Mr. P’s preference, was made to order so the cookies were not frozen and hard to naw through… a pet peeve of some people. Individually the cookies held their own, but together with ice cream, they were sinful.
I recommend they add some hot beverages to the line up before winter sets in. They don’t have to get fancy, but decent coffee or good hot chocolate would go along way with me. An on demand Kuerig might be a good start.
Second, I know they have a delivery service, but don’t neglect the store experience. Figure out how to engineer the traffic flow better to highlight profit leaders and how to better mask the old ice cream wells. Also, creating a space for people to comfortably lounge in will help increase sales.
My final recommendation is to offer a combo with two cookies and a milk/​coffee for a slight discount. They’ll sell more milk/​coffee (a profit maker) and they’ll entice customers to increase their purchase amount.
Overall, I would stop in again to see what’s fresh out of the oven. Hot, fresh cookies… mmm, I’m drooling just thinking about it.

This place is a dream come true. Hot, delicious cookies, delivered to my front door? Really? It is a wonderful concept and the cookies are fantastic. I’d definitely recommend stopping in or ordering delivery next time you get a craving for sweets.

I’m in town visiting family and the one thing I specifically planned to get before I left was Hot Box Cookies. They’re freaking delicious, fairly priced and the service was quick and friendly. Im a fan, but secretly I’m glad there isn’t one in Denver or I’d be 500lbs.

I’ve ordered from them twice (delivery) and will not do so again. The cookies are underbaked to the point that the oatmeal cookies are inedible (nobody wants to eat raw/​uncooked oatmeal, you guys), and the other cookies fall apart in your hands or just kind of ooze uncooked/​melted dough all over the place. The convenience and fun factor of cookie delivery is a fantastic idea in a college town, but there’s really no excuse for sending out partially baked cookies. Given the price of delivery and the poor quality, just go to the store for Tollhouse dough. HyVee convenience shops keep it in the fridge case too.

I’m not sure why people are complaining about the décor of this place. It’s a cookie shop– a place to go grab a cookie and go, not to impress your first date or your out of town guests. The cookies are soft– yes– but really, who wants over-​cooked crunchy-​crumbly cookies? I think soft is the way to go, personally. The cookies are fine. They taste like cookies. Nothing is horrible about them and nothing is super awesome. They’re just good cookies. There is a 4 dollar minimum on cards, however.

Aside from the friendly fellow behind the counter, I don’t have anything good to say about this place. The cookies are uninteresting and overpriced. Please do something with the décor.

Never doing business here again.
My boyfriend and I made a $ 20 delivery order from Hot Box Cookies tonight, and after waiting 3 hours, never received the cookies. We got the confirmation email, but that’s it — not even a phone call from a lost delivery person, they just didn’t complete our order. We were so disappointed.

I tried Hot Box’s cookie delivery tonight after hearing about their Mass. Street store, and it’s pretty much as dreamy as the concept suggests. I ordered over the phone with a friendly employee, met the $ 12 minimum, and about an hour later had the delivery at my door. The cookies, to Hot Box’s credit, were gooey and soft. As an East Coast transplant who’s not very suited to Kansas, I can definitely say that Hot Box’s delivery is a magic native to Lawrence.

Hot Box Cookies = late night joint (ha, ha…) for stoners with munchies — hey, someone’s got to fill the niche!
I admit I may be biased because I am avid home baker — I know it takes a really good cookie to impress me. But I think most would agree that this place has really mediocre flavors despite what they’d like you to believe (really guys, putting Oreos in cookies is not a novel concept). Plus, they’re overpriced — $ 1.25 for a small to medium sized cookie. They also offer cookie sandwiches ($ 3.25) with your choice of icing or ice cream stuffed in between. These sandwiches are painstakingly made — I don’t think I’ve ever seen anyone struggle that much with a piping bag of icing… paired with the hand-​drawn art adorning the walls, it was a pretty comical experience.
I didn’t come out of Hot Box with a good cookie but I did come out with a good chuckle.

Located in the former Three Spoons location, Hot Box Cookies has a pretty weird interior, with holes in the wall where the froyo machines used to be. This is NOT a Lawrence exclusive, with the original store being in the hometown of Lawrence’s (formerly?) most hated rivals, Columbia MO (booooo!!!).
That being said, Hot Box Cookies brings an interesting twist on the cookie bakery with delivery service until 1am for all the hungry college hotboxers (cough, cough). They have all the cookies you’d expect like Chocolate Chip and Oatmeal Raisin with a couple of hipper options like a Cookies ‘n Crème with oreo pieces and a Red Velvet cake-​like cookie. Unfortunately, the cookies aren’t really that exciting, especially for the high price. The cookies have a tendency to be softer than I like, perhaps a combination due to the high butter concentration (you had to have expected that) and a slightly too low cooking time. The interior is a bit sparse, but until milk bars from A Clockwork Orange really take off, I can’t really imagine many people wanting to sit around eating their cookies anyway.
Hot Box Cookies satisfies a niche that I’m not entirely sure that Lawrence needs (latenight delivery cookies). Lawrence has seen sweet stores come and go like Three Spoons or Cupcake Construction Company, but Hot Box Cookies might just stick around to become a classic.