Overall a pretty good experience, but definitely not without its challenges. I first went here about two weeks ago. Spoke to a few nice girls who said I just missed the jeweler – I think he only works until 2 or 3 most days. I said I’d swing back a few days later. Came again three days later and he left early that day, so he wasn’t there again. I left my watch and asked for a quote on replacing a fallen chrono hand. I also asked if they wouldn’t mind getting me some size 11 claddagh rings to try. They were very nice and said they’d help. Didn’t hear anything for four days, so I called back to get the quote. They said they called me(no missed calls on my mobile) and did the repair. I didn’t mind since it was $ 25, but I asked for a quote – not the repair. I swung by two days later. The watch looked great – he did a solid job. But the rings weren’t there. The girl behind the counter called the jeweler who informed me that it would be a special order and cost a little over $ 100. Obviously, the woman who said they’d get a few rings in for me to try was wrong, and probably never even asked him about getting some in to sample. I’m going to chalk this up to just a random comedy of errors. The work was good and the people seem nice.