The Home Depot

This Home Depot has the friendliest staff around. Instead of running around trying to find someone to help, they come to you! This store isn’t as busy either so there is always someone available to help. They allow me to bring my dog so when she tags along, we are stopped by the employees wanting to greet and pet her. Love this particular store!

Update: just came here for the 100^th time to fix our blinds. This place don’t have their act together. Evwrytime I come to visit it takes no less than 2 hours for them to fix something that need to be fix. Even if you call them ahead and make arrangements nothing is faster than 2 hours. Iam sitting here right now waiting to be help.
So the lady that supposed to help me in the customer service — Miss Wendy. Not only told me they can’t be helped here and I have to do it on my own. Well good thing I called their Manager before hand and asked him «where, what, how do I fix this?» He said «Go to customer service they should be able to help you». Good Lord it’s been 2 hours and 30 minutes and I am not finished here yet. I went for a emission testing and I was there faster than it.
Oh btw the way I end up talking to the other with a person whose supposed to help me. This is ridiculous.
–_​_​_​_​_​_​– already thinking of pulling everything off and going to lowes. I don’t want to curse but this place is a waste of my time.

Went there yesterday and bought a clearance outdoor sectional! I got a great price and outstanding customer service.

Home Depot needs to hire more people. It is so frustratingly difficult to find someone to help you in this store that I have left several times and went to Lowes instead. Argh!

I like this location because the staff is always willing to assist whenever I would have questions. I have used Home Depot for appliances (microwave and dishwasher), blinds, and ceiling fans in this last year. I also love the garden area too, there is a wide variety and prices rivals local nurseries.

Just had a great visit in Home Depot. I’ve got training on how to plant flowers and build paver planter. At the end I received gift too. Great place to come for whatever you need at home or garden and amazing customer service. Thank you!

Painting Department is sub par at best. They couldn’t match some basic colors on multiple attempts. When I was told to exchange the one they messed up, the Customer Service Group basically said I was out of luck. The service has been slipping over the years, time to try Lowe’s.

This place has such friendly people working and they always give me the help I need for my projects! I come in so much Eddie knows me. Thank you guys for the wonderful Christmas tree and my floor looks great! I will have these guys do my carpet in stall also. With the price on carpet so low and install specials it is no brainer!
thanks
Radio Ryan

One of the worst customer service experience EVER!!! I had three keys made last Saturday and none of them worked. I came back the next day, about 9 am and went straight to the keys kiosk and stood there in front of the associate behind the key counter fixing what seemed to be a door lock set. He looked at me and didn’t even say anything after I said, «how is it going?» I stood for almost 10 minutes being courteous to HIM and to not DISTURB him. What a joke. I ended returning the keys and when asked if I wanted them re-​keyed and re-​done, I decided to say NO since I can’t seem to break a HOME DEPOT ASSOCIATE to make the keys. I sure hope you were able to fix the door lock set that you’ve put all your time into. ACE Hardware made my keys and all worked the first time. Training on the skills and customer service please! The rest of the staff were OK. By the way the name on the apron stated Chris and he is short, pony-​tailed hair, trimmed beard.

Home Depot is usually my fave home improvement vs. the other large home improvement only because of the staff. The staff is always plenty & available to help a neophyte like me.

Very helpful employees! Boyfriend and I went in to look for a garage door remote for our new house and had no idea what kind to look for since the one we have is an older version and we didn’t know what would be compatible. He pointed us to the models that would work best for the opener system we had and he seemed very genuine and willing to help!

This store needs to hire a professional manager with a customer and employee focused background. It is clear from the reviews and recent interactions that this store does not value either of its greatest assets.
My brother Shovel S. posted his own review of his experience with this store. He was laying flooring and wanted to rent a floor sander in order to level some rough spots on the concrete before laying hard flooring. When he asked for this tool from tool rental the employee hooked him up with a floor scraper, the kind of device you would use to remove Kool Deck. He went home, read the manual and realized it is not the right tool for the job and went back asking to exchange for the right tool. The tool rental clerk and then an assistant manager were very rude to him and charged him over $ 100 because he left the store with a tool, even though it was the wrong tool and he didn’t/couldn’t use it. As if he is supposed to know what Home Depot’s iteration of two such similar tools looks like there at the tool desk all wrapped up. He was just trying to get a job done on his precious weekend off.
After much argument with the assistant manager who insisted that it was store policy to take his money without providing him the proper tool, he left the store with $ 109 less dollars than he walked in with and his day wasted. At this point he made a post to social media and I got involved.
As a management professional, his story was so appalling that I was compelled to call the corporate number to get to the bottom of why if a tool rental employee gives a customer the wrong tool the customer ends up stuck paying for leaving the store with the employees mistake. The company does not have this policy in any other department. I have returned dead plants, half used cleaning products that didn’t really work as advertise etc and had no hassle. Why would an unused rental tool be the subject of such a hard-​line policy?
While talking to corporate I gave them the store number for the location in Tempe by accident since they are on the same street. The manager from Tempe called me within half an hour but I realized it was the wrong store. I called corporate with the correction.
Meanwhile the Tempe manager was quite appalled by what happened and made efforts to get the Laveen manager to make the situation right. The Tempe manager called my brother to reach out. The Laveen manager remained silent. Not a peep. I originally called corporate because the Laveen assistant manager claimed the hard-​line policy on the tool rental was a corporate policy. According to the Tempe manager this is not true.
I called to let them know that in the age of social media I and 200 of our friends had already seen his post about his experience being robbed and then insulted by the Home Depot manager. We happened to have 2 birthdays in our friend groups this past week and at both events this experience was openly discussed. I also told my neighbor across the street who I am close with. We are big time gardening enthusiasts and we maintain our yards as well as the yards of a couple of elderly and part time resident neighbors on our street just to keep the neighborhood beautiful. I spent nearly $ 1000 on plants and pool opening products this week and none of was purchased at HD as a result of this experience.
The manager at the Laveen store STILL didn’t call me or my brother back, despite my brother calling the manager repeatedly and my lodging a formal complaint with corporate and even accidentally getting the Tempe store manager involved! This is uncalled for. Every day this unprofessional manager held my brothers money and did not reach out to resolve what should never have been a problem to begin with was another day we talked, the saga continued to unfold on social media and now onto Unilocal and the manager continued to not reach out.
Finally, more than 48 hours later, fed up with being in limbo, having had the Tempe manager offer money out of his own pocket because of how ridiculous the situation was, my brother made a last call to Laveen and was finally able to talk to the manager. The manager did not call my brother; he had to call and leave messages repeatedly, have corporate leave messages and have the Tempe manager make calls on his behalf and finally get through because of his own efforts.
The manager did process a refund of the $ 109 but the fact that it took 2 days and numerous phone calls and multiple people involved speaks of a highly ineffective manager with employees not even empowered to «make it right». If you value your project time, shop at Lowe’s or Tempe Home Depot. This store doesn’t have its act together and needs to invest in training. With all of the hassle they put my brother through, leaving him with his project still undone, it is my opinion that they owe him more than just a refund. If I was the manager he would have gotten a refund and 24 hours with the right tool on me.

I walked into the tool rental section and described the job I need to do, one of their tool rental guys handed me a tool and rung me up for a 24 hour rental.
When I got home I prepared my work area and was about to start when I saw that it was entirely the wrong tool for the job — so I drove right back and returned the tool.
The manager on duty refused to budge on charging me the rental fee even though I didn’t use the tool. I saw that they do have the right tool that I needed all along, and asked to just exchange the tool and pay the difference if the other tool cost more, again the manager would not budge. He cited the opportunity cost of the tool not being available for other people to rent, but they have several of that tool in stock and it’s not like there was a line of people trying to rent it during the couple hours it took me to drive home, get ready to work and then drive the tool back — so he was just using that as an excuse, it has no merit.
That’s just bad customer service — they could have worked with me for a win-​win but they chose to lose me as a customer, waste my time and waste their customer service personnel’s time as I pursue satisfaction.
Update: After talking at length to the general managers of 2 different Home Depot stores and a couple of other people within the organization they have refunded my money and the senior management apologized to me profusely.
I still find myself disappointed that the manager-​on-​duty from my initial visit wasn’t prepared to see the win-​win right up front when it was in his face, and I hope that this experience triggered some training updates to make life easier and more productive for everyone.

The store manager Steve is the best at what he does. Delta mechanical performs plumbing work for Home Depot. Delta mechanical is a shoddy company to deal with. Steve stepped up to the plate and made things right when the contractor was unwilling. I love Home Depot!

Solid people! Again, I have waited to submit this review to see if the service is consistent. Man, is this place solid. I returned 3 times for one project. Each time I returned I was treated as a values customer, and the offered solid advice on how to complete my project.
Seriously, if you need great service from nice people this is your place! Hands down you will run into some of the nicest, friendliest, and most helpful staff. Go check this place out.

Horrible customer service! Save yourself the trouble and just go to Lowe’s down the street.

After making the switch from Lowe’s to Home Depot some time ago I realized that I was a true Home Depot fan and aficionado. Unfortunately recently, I made the mistake of applying to Home Depot for a job position. What happened is ridiculous and regional managers should be alerted to this type of treatment. Before I start, I will say that I am a white female who speaks basic Spanish and I also have my Bachelor’s degree. I am needing part time work because I am going to school for my Master’s at the moment and needed something part-​time while I was in classes one weekend a month.
Now, I received a call back from home depot on February 7^th at 10:30 in the morning and it went to voicemail. An associate named Alex asked me to come in for an interview and left me her name, number and extension to get back to her. I called her an hour and a half later at noon and left her a voicemail. I never received a call back, so I called the 9^th, that Saturday, trying to get a hold of her. No response. I called back the 11^th and was told that she had «just left» and to «call back after 1pm» the next day. I did so and she had also «just left???» At this time it felt like she was avoiding me and I asked to leave her a voicemail and did so. Two days later I did not hear anything from her so I called back and asked to speak with a manager and let him now what had transpired and he seemed disinterested. I left a message with him and he told me that she would get back to me. A week later I have never heard from this Alex associate again.
I am horrified that this is the hiring process at Home Depot? I am more than qualified for the position I was looking for (cashier) as I was a cashier supervisor for the past year. I have no secrets, do no drugs, and am incredibly personable. I am shocked that a business as prestigious as Home Depot would decide it is okay to call prospective associates to set up an interview and then avoid them??? I never would have pursued this any more if the Alex associate had never called me??? Plus, if there is something that was a question or if something wrong popped up, I would have liked to know so I can rectify or fix anything that might deny me a position at Home Depot.
I have since returned to Home Depot and seen the Alex girl from afar and saw an interaction between her and a customer that was SO RUDE. It seems like she does not enjoy her position there and takes it out on the customers, and apparently prospective associates? This has put such a bad taste in my mouth that I am now back to Lowe’s again, even though we’ve made friends with a couple of the Home Depot associates since they’re so helpful. As a prior supervisor, I would definitely take a hard look at how Alex’s performance and behavior is putting people off, because this turned a loyal Home Depot customer into a loyal Lowe’s customer. P. S. I have since found a job at IKEA as a part-​time supervisor, clearly they thought I was incredibly qualified for the position. Thank you for your time.

The only person to see in the Garden department is Annette, she knows the valley, and what is good to grow in the valley. She has never steered me in the wrong direction in the past 5 years of going there. The Phoenix area is different for growing season and plants, unlike other parts of the country.

The Laveen Home Depot is the best. I ordered a large patio awning from the Laveen Home Depot and John (in millwork) was very helpfull and he knew what he was doing.
My son-​in-​law wanted to order a awning also, so he went to his local Home Depot in Phoenix and they couldn’t figure out how to special order his awning. He called the Laveen Home Depot and they took care of him. They got it ordered for him and delivered it to him. I go to the Laveen Home Depot for all my home stuff. They have a great staff and although I have not met the store manager yet, I’m sure he sets the tone for customer service. GOOD JOB!

While I love Home Depot and have always had a good experience at this store, this review is specifically about the carpet I purchased from this store and had installed. The experience was awesome.
I had just bought my first house and was pretty clueless about carpeting. I wandered into the store and was immediately helped. We discussed carpet, padding, installation… all my questions were answered. We talked about my needs and he actually steered me away from the most expensive carpet telling me it was more than I needed. He did up sell me on the padding but his reasoning was convincing and confirmed by my independent research. I had the basic measurements for the two rooms I needed carpeted so he have me a quote based on the carpet I selected. It seemed reasonable and the installation was on sale for $ 99 (regularly $ 139). I thanked him and said I needed to do some research before I decided. He encouraged me to look at other places and call him if I had any questions.
After getting another quote elsewhere and being told some disturbing things by that company about Home Depot’s installation (only one person comes to do the install, they don’t take away the old carpet, they use day labor instead of professional installers, etc) I went back to Home Depot and was assured these statements were false.
I paid a measurement fee (part of the installation fee) to have someone come out and measure. I went back to the store and got the final verdict on price… $ 200 cheaper than the original quote so I placed the order. The measurement fee was credited as part of the $ 99 installation fee. The installers called about a week later to tell me the carpet was in and to schedule the installation. The installation occurred 3 days later. A two-​man crew showed up and did an excellent job. The carpet was stretched and tucked well (no gaps between the carpet and the wall). The seams disappeared within a week. The carpet is awesome, good texture and color. The old carpet was hauled away. They gave me the option of keeping the scrap from the new carpet. They even vacuumed the carpet before they left! The installation company followed up with me about a week later to make sure I was happy and to remind me of the installation warranty.
Overall, it was a great experience shopping for carpet at Home Depot and having them install it. The lies that the other company (you’ve seen their TV commercials) told to try and convince me to buy their carpet were proven to be far from the truth (that’s another review). I would highly recommend Home Depot for carpet and installation.