U.S. Post Office – Laurel

Coming here is horrible. The staff are so rude when I tried to pick up a package for my boyfriend. No one was greeting me, not even a glance.
When I showed them the post-​it that they gave us when we couldn’t pick up the package at our house, they gave me a nasty attitude and told me that my boyfriend had sign the paper and then shoving it back into my hand. There’s no reason for this lady to be having such a negative attitude if something wasn’t done right because of a small signature.
I guess not everyone is hospitable. Never again will I come here for my services.

Great service clean facility and the clerks and staff are very knowledgeable and helpful.

Laurel is Soooo slooooooow. No wonder business is bad. If you are in a hurry or just have a bunch of errand. DO NOT GO HERE

While I was at work, I received a peach notice that the certified letter I was expecting from my insurance company had arrived, but no one was there to sign for it and it would be returned to sender on Monday. This was Friday ⁸⁄₁₄. I went to pick it up the next day. When I got to the post office there was no parking and the line was 40 people long, typical for a Saturday, but surely they will have enough people working there to move it along, right? Wrong! There were 2 overwhelmed people at the counter. Finally after 20 minutes a woman came by to apologize for the wait. I stated that I was just there to pick up an envelop, could someone get it at the pick-​up window. She said they didn’t have personnel for that & she was not authorized to handle mail. I’m sorry, then why do you work at a post office if you can’t handle mail? 10 minutes after that a woman who was authorized was triaging the line. I again stated I was just there to pick up a letter, she said, let me finish with the line and I’ll get back to you. I understand, but I was there before all the other people and my request was very simple. So, I wait another 15 minutes. Finally she goes to the back and gets my letter, takes her 30 seconds. I have been waiting for 45 minutes. I look at the letter and the post is dated 7/​2, This is time sensitive certified mail from my insurance carrier and you sat on it for almost 2 months!?! This is utterly ridiculous. No wonder the US postal service is going bankrupt!

If it were possible to give a negative rating I would. I don’t expect much from a post office. Mail a letter, get a package maybe? But they still struggle. When I have a package delivered, I always have problems. I’ve had packages marked as delivered when I tracked it causing me to believe it was stolen. Only to have it given to me by the postman the next day. I’ve had packages that were marked as delivery attempted, and it wasn’t. (I sat at home waiting for it all day waiting with the door open. I like fresh air don’t judge me…) They didn’t even bother to leave a «Sorry we missed you» notice on the door or in my mailbox… my latest package was marked as having an incorrect address, and even though I verified with three people that the address was correct and I’ve lived here for 10 years, I still have no package. They are «investigating» the location of the package so I can’t even pick it up. And the customer service? Well, there is none. They don’t return phone calls and don’t answer the phone most of the time. And when you do get them on the phone, the tone is never very pleasant or helpful. I’ve worked in customer service before. I know it sucks so I keep that in mind whenever I’m dealing with anyone. I also picture them starting bon fires with my Amazon packages. Another reason to remain respectful at all times. But just the thought of having to use this post office for anything other than receiving an advertisement from the local pizza spot leaves me with a «oh great, what’s gonna happen this time» feeling… I’ll pay extra to use UPS or FedEx any day…

This place does not have it together. Postman continuously delivers wrong mail to my box. When I called the post office to ask where an important package was, they could not find a supervisor and the person who answered the phone had no phone numbers to contact any of the supervisors. Their apology has fallen on deaf ears. I WANT MY MAIL not my neighbor’s!

I typically try not to go to this post office because of the long lines. The people behind the counter are usually very helpful and quick. However, this past Saturday, I was standing in a LONG line. A gentleman appeared from the back and the man in front of me jumped out of line to talk to him. I spoke up and said something. The response I got from the employee was that «oh, he’s a friend, I won’t be long». EXCUSE ME! Friend or not, he was there to get a service from the post office and should not have been given priority service.

The people at the Laurel Post Office are really quite friendly and hard working. Am usually in and out pretty quickly with no problems. I go here quite often. I can’t write a fancy review because it is a post office after all.

All I can say is its a Post Office. I’m not expecting to go in here and have people catering to me like I’m Michelle Obama or something. These people work hard and I appreciate all they do for me when I come in to drop off some mail. They are never rude, always friendly, but you can tell they work long hours. I won’t be smiling and laughing too. BUT I guess I’m just understanding.
Now, for your convenience, they have a self use center to make your trip to the Post Office less painful. I recommend everyone to try it. It is sooo easy and you are in and out. Good luck!

If you are a normal person, with an 8 – 5 job, forget about using this post office. They don’t open until 8.
Did you get a little peach slip telling you that you have a package or something important /​registered /​certified? You’re screwed. Unless you take time off from work.
I tried to stop in on my way to my office to pick up an important certified letter. So sorry, come back after 9:00 or tomorrow. The carrier hadn’t dropped it off at the post office yet. He apparently had time to fill out the peach form yesterday, but not enough time to drop the actual envelope off? That’s bullshit.
Next time I’ll use FedEx.
HEY POSTMASTER! THIS IS WHY YOU GUYS ARE BANKRUPT!!! It’s not that we are sending less mail, it’s just that we’re not sending it through YOU.

Laurel Post Office, how do I hate thee, let me count the ways:
1. The tiny parking lot
2. The handicapped spaces that are never available
3. The long waits in line
4. The buck passing when you screw up
5. The inability to deliver a package within a month
6. The unseemly battle between you and apartment management over who controls the mailboxes
7. The inconvenient hours for those of us who work M-​F 9 – 5.
8. The fact that when people complain about the government being incompetent, you are Exhibit A.
Edited to add:
Went in the AM, and they seem to be more pro-​active about the lines, one employee was pulling people out with uncomplicated transactions and showing them how to use the self-​serve section. I was shipping two packages (one COD), and picking up two packages, and I was in and out in under 17 minutes. So I added a star for improvement.

12÷16÷08
Dear USPS,
There are things that suck in life. Passing Go! and not collecting $ 200 is one of them. Having to visit the Post Office to send Christmas cards overseas is another. After my visit yesterday, I’m writing to complain about several things regarding your service. First, I never know how much postage is anymore. Second, yesterday was the busiest day of the year, and you only had two terminals open? Granted, the ladies were friendly, but you should know by now that when people only come to the post office a few times a year, many of them won’t know what they are doing and require a lengthy explanation of why the 50lb package they plan on sending first class won’t get there by tomorrow. Third, your parking lot is impossibly small in Laurel and street parking is even worse. And what’s with those 15 minute parking spots anyway? Do you really expect people to get in and out within 15 minutes? Fourth, will your tracking information ever work? The link to track my package from Amazon says that you haven’t received any info on the package yet, and this continues until even after I’ve received my package.
Still, I really appreciate the fact that you deliver domestic mail so quickly during the holidays. And evites and emails are nice, but there’s still something special about receiving a card in the mail.
In summary, I do thank you for your services, but I really hope for some improvements in the future.
Sincerely,
Su K.
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Su K. RETURN TO SENDER: | |
Some Street INSUFFICIENT POSTAGE | $ 0.41 |
Some City, MD 90 210 |_​_​_​_​_​_​_​|
USPS
324 Main St
Laurel, MD 20 707