Rpm Collision and Service

God awful service. The manager is awful and so rude. I saw the way he treats his workers and it’s not acceptable. I’ll take my business elsewhere. The manager is just a money hungry person who treats the employees like dogs. Don’t go here. Save yourself some time and go somewhere with a good business tactic.

OH EM GEE ! Amazinggggggggg like superrrr amazing service great customer service the young lady stephanie who did my estimate was terrific ! And paul ! Oh what a good man he gave me over 500 $ discount and even did extra work for me reallly good staff will def come in every time i need anything oh and their brake and oil change specials you just cant beat! Def made me want to wish i had a staff at work as good as theres fun friendly and super helpful.

Please Read!
I would first like to state that I would never take my vehicle to RPM Collision and Services knowingly. Progressive uses this company’s services. I filed a claim on my 2013 Chevy Camaro and Progressive Insurance sent my vehicle RPM. There was minor damage to my passenger side door which then required that the door be stripped primed and painted. They used acetone to strip the paint and then buffed down the scratches. This is a tactic used with in experienced and chop shop like repairs. I returned to pick up my vehicle and my door was cloudy and you could see finger streaks and buff marks and dull ashy black paint. Progressive noted this and sent it back to RPM. RPM Then sprayed a think coat of clear coat on the door and left flakes and bubbles in the paint but they sent it back to Progressive. I get the car back and finally the door looks like the rest of the car. Now a new issue. I was instructed to go to RPM via Progressive to pick up a Passenger side mirror one thats isn’t defective like the one that RPM installed.
Just this pass Friday July 17, 2015 I was verbally abused and accosted by a man claiming to be the owner of the establishment. When I arrived to RPM I parked and proceeded to walk up to a man standing in a car bay, he was on the phone so to be respectful I awaited his acknowledgement. He then approaches me in a hostel manner and asked me who I would like to speak to, I said «Is Edwin available please» he then looks me up and down then asked me «What the fu*k are you doing here? «I was totally shocked, why what this man speaking to me like this I am a customer. He then precedes to yell and scream at me telling me to get out of the car bay, stating that i was not supposed to be there. There wasn’t any signs posted on the outside or inside for that matter that stated no human entry. I then ask the man his name, he states that «I’m not giving you my name» then I said thats fine someone knows who you are.» He then jumps in my face with in 3 inches and says forcefully with spit behind his words, «MY NAME IS PAUL AHADI AND IM THE OWNER.» He intently spit in my face. I then leave only to hear him calling me a «Bitch» behind my back. This is the owner of the establishment mind you. He was demonstrating a racist like demeanor and no respect toward anyone. All while stating repeatedly that he was the owner and that I should «get the F*cK out of there» with out being serviced or spoken to like a human being with 2 Degrees and a $ 40K sports car that his chop shop failed to fix the first, second, third, and now forth time. I would like to formally state that I will do everything in my power to assist in removing this company from Progressives approved service center list and hope that people read this and know what to expect, and ultimately choose a service center to service their vehicles. RPM Auto Collisions is a horrible establishment an I have been traumatized from this experience.
Paul Ahadi (301) 210‑0747 then attempted to apologize prior to my leaving, I did not accept.
Don’t waste your time and don’t allow them to further damage your vehicle, they use used after market parts and do a poor job of even the simplest tasks such as human interaction.

RPM is an awesome place to get your car fixed! The staff is friendly, and the work is top notch. I started coming to them when I got into an accident a few years ago, and have been coming there ever since. They consistently try to save me money– I have a Volvo so repairs can get expensive.
I recommend them completely– great company:)

I took my car here twice to get my bumper repaired. Once a couple years ago, and again a week ago. When I went a couple years ago they did a good job on my bumper, but when I went to pick up my car after being fixed, it wouldn’t start. They gave me a jump and told me I needed a new battery. I took my car to the dealer the next morning to run a diagnostic, and I had 90% battery life and the car was otherwise fine. The dealer told me they probably did something to drain my battery (like sit in it with the music on, etc.), but I couldn’t prove anything. Fast forward to this month, I take my car in because I needed the bumper repaired again (both times someone was not paying attention on their phone and rear-​ended me). They had the car for 4 days. When I went to pick up my car, it looked like everything on the inside had been rummaged through. I did a little walk-​through of my car before leaving the lot, and noticed my cup holder was broken (there is a piece that slides over the cup holders, and it was split completely in half). It wasn’t broken when I gave them my car so someone there did it. Yet no one cared to mention or fix — they just gave me my car back with all my stuff moved around/​rearranged and something broken inside. I went back in to report it. No one apologized, but they did order the part and asked me to come back to have it replaced. I went back and they replaced it — again, no apology was given. All that was said was, «I don’t know how that happened when they were just supposed to fix the bumper.» Really? God forbid, should some careless person hit my car AGAIN, I will go somewhere else for repairs. I didn’t have a good experience with this place. Lesson learned.

On 02/​27/​2014 I purchased a 2002 Infiniti I35 from RPM Auto sale Center (RPM) in Laurel, MD. The purchase included a 30day/​1000mile warranty. I was clear that I needed a RELIABLE CAR for my wife to get to and from work and to transport our two young children. My wife began to notice some jerking when trying to accelerate, so I drove it on 3÷20÷2014 where I experienced the same «jerking». As a result, I called RPM and spoke with PAul Ahadi and he told me to bring it in.
I expressed to them that I was not satisfied having to bring them the vehicle in such a short time frame. They agreed to take a look at the vehicle and diagnosed the problem being the catalytic converter and told me they would take care of the problem free of charge. On 3÷27÷2014 I was able to pick up my car and it drove much better.
On 04/​01/​2014 the same «jerking» when accelerating began to recur. As a result, I took the car to a local shop in Laurel, MD, on 04/​02/​2014 to have a computerized diagnostic done on the car. They concluded that there is a malfunction in the indicator lamp circuit, the check engine light was not present even when the ignition is on. The diagnostic also computed an engine code and two transmission codes. They also recommended for us to take the car to the Nissan or Infiniti dealership.
In turn, on 04/​03/​2014 I took the car to Tisher Nissan in Laurel, MD to have a second computerized diagnostic ran on it. They found the same engine code as well as the two transmission codes and stated that they would need further diagnostics. They also found a several more issues with the car including the wrong size tires were on the car, the battery was bad and the cables were loose. They also found that the engine is leaking oil. They found that several lights were missing and/​or inoperable including the check engine light, and the front and back parking lights. Most importantly the found that the catalytic converter on the vehicle is the original. On 3÷26÷2014 RPM claimed to be replacing the converter with a used one from a 2004 Nissan Maxima. The gentleman that went over the paperwork with me stated that he had no idea how that vehicle made past MD Inspection.
RPM is a bad place to do business. They are selling vehicles that are faulty and somehow getting them to pass MD Inspection. I work hard for the money that I make and can not afford to waste it on a vehicle that is claimed to be reliable. IF YOU WORK HARD FOR YOUR MONEY AND DO NOT HAVE ANY TO WASTE. DO NOT BUY FROM HERE!!!

The adage BUYER BEWARE certainly applies at this dealership. I purchased a 2007 Toyota RAV 4 as a third vehicle to be driven by my kids. Paul Ahadi, the owner, worked with me and we had discussed pricing over the phone, prior to me driving to the auto center. I test drove the car and all seemed fine. The car was very clean, inside and out. I told Paul that I wanted to purchase the vehicle but that I had plans to have my mechanic look it over and on the off chance they found something wrong I would like to be able to return it. That’s not going to happen I was told because we have already had our mechanics go over it and it’s a great car. But what if they find something I said and he said then you bring it back and we deal with it. And what if, not that this would happen, but what if they said they didn’t recommend buying the car, and Paul said you bring it back but that’s not going to happen. I said ok… please don’t waste my time if it’s not going to pass and he again reiterated that it was a great car, had been Maryland inspected, etc. So knowing that my mechanic was going to look it over and that, based on our conversation, I could bring it back AND given that RPM Auto Center’s own literature says «PRE PURCHASE INSPECTION: ASK THE DEALER IF YOU MAY HAVE THIS VEHICLE INSPECTED BY YOUR MECHANIC EITHER ON OR OFF THE LOT» I proceeded with the sale. And you know where I’m going with this… THREE mechanics looked it over and said they would not recommend purchasing because the transmission fluid smelled and was burnt… both indicators that the car was not properly maintained and perhaps driven hard. When I phoned Paul to tell him I would like to return the vehicle he said he would not take it back because there was no physical evidence that anything is wrong with the transmission. While that is true, that is not what we had discussed and that is not to say that poor maintenance of the vehicle won’t result in a bad transmission a few months from now. What happened to his mechanics looking over and maintaining the vehicle? Did they miss something so obvious or was it a deliberate oversight? Needless to say there were several exchanges and I felt that RPM Auto Center grossly misrepresented the care and condition of the car. I did not feel like their «commitment to customer service is our #1 priority» as advertised on the website.

Great. Went to RPM because my insurance company referred me. My car looked and ran like new. I also called with several follow up questions, everyone was extremely helpful