Hertz Rent A Car

I called Hertz to get a rental as part of my insurance claim on a Thursday, for a minivan for the following Monday. Of Thanksgiving week. Right away Daena said that it might be difficult to impossible to get a minivan given the time period. In spite of this near impossibility, Daena and Anthoni made it happen. Now, it wasn’t a minivan, and it wasn’t there right in the morning as they had hoped, but they got a Ford Transconnect (never heard of it? Neither had I) for me by noon, which had the three rows of seats I needed for my family — really my only requisite. There were a lot of calls between Daena and I throughout the process, and the whole time he was patient, understanding, and professional.
Randolph picked me up from the autobody place, and he was very personable and professional. Once at Hertz, Daena and Anthoni met all of my expectations, and I am quite pleased. Thank you guys for your professionalism and customer service.

Ok, you reserve a car 3 weeks in advance for 8 am pick up because your on a very tight schedule and you get there and they tell you it will be 30 mins til they can get a car over to the store you scheduled for pick up.
The say sorry for the wait. I say is there another car I can get as I am in a hurry… they say oh sure but it will cost you more money.
So I wait. Is there a way to leave a negative star review. They’ve been open for 30 mins today and not a single renter has entered the store since I’ve been here at 8am.
I should have paid the extra $ 2 a day and went with enterprise. Shame on me you get what you pay for…

Yep, should have read the reviews… called them to be told, «oh yes, we have plenty of cars».I get here and they try to put me on this BIG a$$ gas guzzling SUV with three rows of seat and a hatch. No thanks, so here I sit like a clown waiting for a car to be returned. They have 20 minutes before I start kirking out.

Don’t ever make a reservation because it means nothing. I made a reservation and received a confirmation number. The reservation also stated that they would call me an hour beforehand to confirm if I needed a pick up. That did not happen. When I called, despite my reservation, Brian (who answered) the phone indicated that they did not have any cars available. He then said that he would call me if he got one in… hmmm, that might work, until I asked if he is expecting any in based on when they are supposed to be returned… his answer… no. So, if you want to plan ahead of time for a car because you need it and you really DONT need the car, then by all means, feel free to call Hertz in Laurel because they don’t honor reservations apparently.