AutoZone

Luis helped my wife with an alternator we needed. In the middle of the snow storm, Luis found the part at the Landover, called the store and had the store hold it for her. He is the best manager. Real customer service in action.

This auto zone will never get a cent from me. Came out of work one day and my truck wouldn’t start– dead battery. Got a jump and drove STRAIGHT to AutoZone. My husband told me that they would take out the old battery and install the new one for me, since I’m too short to lift the heavy battery out of my truck.
Went in, explained what I needed and that I needed help with getting the old battery out and the new one in. The guy behind the counter looked at me like I was crazy and sad that they couldn’t do that because it was raining (it was only sprinkling). I explained that I couldn’t to it myself, and that my truck was not going to start again without a jump off or a new battery. The guy just shrugged at me. I asked if someone could jump me off… again, «No, because it is raining.» Seriously? A few sprinkles are going to hurt you?
So, I had to wait around in the parking lot begging folks to jump me off before I could leave. Got a jump, went to Advance, and they were happy to sell me a new battery and switch it out.

Okay I have to give them 5 stars because the service was impeccable. I was looking for a brake light for one that had blown out…
The parts associate took my car’s make/​model, gave me the light and came outside and installed them for me without asking. I also got a brand new set of windshield wipers and he installed them too.
Some other locations may do this, but this location really goes out of the way to help every customer.

Worst service ever, I went in on January 11,2015 to do a battery test on my vehicle and if it was bad have it replaced… what one of the employes told me (that was just standing behind the counter doing nothing) that they were only 2 people and I had to wait for another employee to come in around 5pm. I looked at my watch and said that I have to wait for 1 hour and that there was 4 of you not only 2… I looked around and they only had 2 customers still waiting in line with only one rigester open. I said this is the worst autozone I’ve ever been and walked out and went to pepboys on laurel Bowie rd that was 4 minutes away… if I could give a half star they would get it… no more autozone for me I’ll gladly spend my money somewhere else.

Trevon — you rock! Hubby’s battery was nearly dead. On our way home, we stopped by Auto Zone. Trevon hooked us up. Him and my hubby took out the old one and put in the new one.
Easy peasy! Pay for new battery, take old one out, put new one in and we’re gone and very satisfied customers.
Price was good, service free & customer service — awesome!
Auto Zone in Laurel, our go to place.

friendly staff and knowledgeable. Keeping in mind this is a parts store not a free mechanic shop so of course there not going to know crazy automotive information. they also stock average and common parts not the obscured parts for vehicles no ones ever heard of. great place if you need common parts for common vehicles.

Bought a battery from here today and the service was great. I had visited a place before here but they didn’t have a battery for my make and model. I was able to buy the battery here and they even installed it. Perfect. Simple as that. Thank you.

Horrible customer service

The service I got here varied from mediocre to outright laziness. It’s usually easier for me to order common parts online than drive one hundred yards just to search for an air filter that they don’t have.

Autozone is a automotive parts store. Their locations are usually small. This one is no exception, the staff is the difference. They really do know their stuff.
2 thumbs up.

My car battery had been dying semi-​frequently and seeing as how I need to get to and from work every day, I decided to finally get it checked! AutoZone does it for free which is cool. I went in and asked and I was helped right away by a nice guy who checked the battery, let me know it was bad (had a dead cell in it) and printed me out prices for a new one. I bought the new one right then and there and had it installed which took about another 10 mins. Total probably less than 20 mins to have it all done. Great service. Not sure of their prices on regular auto supplies but it’s definitely worth the *free* battery check!