Ambiance Salon & Spa

My BFF went there and was happy until a young superstar colorist got her root color wrong and she wasn’t happy with it. She was then broken up with by the youngster and passed on to another. She acted like she couldn’t be bothered and was super annoyed that my friend didn’t like her touch up. Instead of being professional and taking a minute to say «yes I did wrong tone I’m sorry I’ll fix it. «She was defensive and rude. Acted like she was such a problem for her. Beware don’t complain or you’ll be wrong the customer is never RIGHT with this girl.

This place is great if you want your makeup to look like a drag-​queen and your hairstyle to fall out of place after 2 hours. But don’t worry, if you have any complaints the stylist will let you know about the hard time you’re giving them and tell you how difficult you’re being.
The stylist my fiancé had the pleasure of dealing with couldn’t be more unprofessional. I didn’t hear exactly what was said during their telephone conversation, but I do know that my fiancé couldn’t get in more than a couple of words before the stylist interjected time after time. She went there for a trial for her wedding hair and makeup, and although she was satisfied with the hairstyle the stylist did at the time, it fell out of place after about 2 hours of driving (she wasn’t even walking around/​dancing, you know… stuff you do at a wedding). My fiancé wasn’t really happy with the makeup at all, either, but I don’t think she was even able to voice her displeasure with the stylist about it in fear of being told how out of line she was about that, too.
Planning a wedding is stressful. It’s even more stressful when you’re planning it from out of state and you’re trying to get all your ducks in a row before the big day. A woman wants to look her best on her wedding day, and if she’s a little stressed out or «difficult», a good stylist should be able to put her at ease and reassure her that everything is going to be perfect. Instead the stylist at Ambiance almost brought my fiancé to tears the way she spoke to her with an «I’m right, you’re wrong» attitude and demeanor. I’m just glad my fiancé was able to gracefully let her know that she will not be needing her services in the future and hung up the phone before she could be berated further.
This salon is probably a great place to recommend to your ex-​girlfriend, Bruce Jenner, or anyone you feel like pranking. If MTV brings back that show Punk’d this place would make an awesome set for an episode.

Recently went into Ambiance and saw Cailyn for Great Lengths hair extensions. They look completely natural and feel amazing. I would highly recommend this for anyone looking to get longer or fuller hair. I absolutely LOVE my new glamorous look! The new salon is absolutely gorgeous inside and the location is extremely convenient. All of the stylists are very knowledgable and are always friendly. Ambiance is as good as it gets in the area!

I followed my hair stylist Shannon here. Shannon is fabulous and I wrote about her in my review of Simply Irresistible and she is still fabulous and herself is a 5 star review.
Ambiance Salon is nice. Its a little cold and not as warm and friendly feeling as Simply Irresistible (but it is also 5 or 6 chairs bigger). I’ve been here twice for haircuts and while I left with a great cut, I felt neither positive or negative about the salon itself. I guess I’d say that despite the attempt at decorating it feels a little sterile. I don’t like the hair product selection as much as the previous salon, but I will follow Shannon where ever she goes (I told her that if she retires to Florida someday, I’m going to have to fly down every 8 weeks for a trim).
So the salon itself is 3 stars, but Shannon’s 5 star skills & personality make it a 4 star average.
The location is convenient and the parking lot is good.

I have to say that I have not experienced such poor customer service in a very long time. I will never return after my treatment and I have to say the massage was nothing to write home about either. I feel bad for the owners of this business, because I know the massage therapist only rents a room and I may have chosen this place as my new spot, because I just relocated to the area and am in a desperate search for a salon and massage therapist.
I had purchased a Groupon for the first time for this place. I had not printed the coupon to see any fine print before I attempted to make my appointment. I called on a Wed. nt at 6pm and they had an opening the following day at 4 or the next Friday. I took the following, but specifically asked if I could call once I saw my schedule of patients the next day if I needed to reschedule and she said «not a problem». I checked and I was fine at work. Then at like 200pm I was told my medical secretary added a 3pm appointment without even asking me. I immediately called Ambiance and told them my issue, so they rescheduled me for the other opening for next Friday. Then 2 hours later I listened to my voicemail and it was the massage therapist telling me that I have now forfeited the Groupon and would have to pay full price (after already spending $ 30 for a $ 60 massage)… I was extremely upset, because work was stressful and a long commute in the awful winters had given me tension headaches and I was in desperate need of a massage and now this was just adding even more stress and tension to the situation. I was really upset and confused. The front desk told me that I have to rescheduled before 24 hours, but I hadn’t even made appt in 24 hours and noone at their place told me about this rule or else I would’ve just took the Friday appt in the first place. It was my medical secretary making a mistake mixed with their front desk staff making a mistake and not informing me of the rules…
I just gave up, but my boyfriend was really upset, so he called the owners. They were very understanding and told him that it would be straightened out. I then got a call from Kristen that she would honor the Groupon and when could we schedule. I made the appt. Then 3 days before the appt she called me that she had a death in the family and had to reschedule. I didn’t think it was a big deal, but I will be honest to tell you that I’m not sure she was even being truthful. She left her openings for the following week. We talked and I told her my availability the following week. Once she got her book at work she TEXT ME «NEXT FRIDAY AT 3PM IS FINE. AS I HAD DISCUSSED WITH YOUR BOYFRIEND, I WILL PRORATE YOUR MASSAGE.’ NOT WHAT WAS AGREED UPON AT ALL!!! I JUST WENT ANYWAYS, BECAUSE IT WAS STILL A BETTER DEAL THAN LOSING THE $ 30 I ALREADY SPENT THERE.
It was all very sneaky and I totally understand the Groupon and rules, but your staff HAS to know the details to tell customers, so that they are informed. It would’ve avoided a large headache to just know I couldn’t reschedule within 24 hours…
Still searching for my Salon & Spa…
AB