Zerorez- Las Vegas

I used to wash my carpets myself, thought they were clean. until we moved out! When I saw what color the carpet was SUPPOSED to be, I thought there is NO way that anyone can restore this. I was 100% prepared for it to NOT be totally clean but figured at least it would be better than before. Well, this guy was only at my home for 3 hours and cleaned 2300 sq ft and left it LOOKING LIKE NEW!!! Including the stairs! and grout! I would never have thought they could look so clean in such a short time. It would take me about an hour per room and I still did a crummy job. THANK YOU ZEROREZ! 100% recommend you!
P. S. Like others said, it was a bit more than over the phone quote, but thanks to the reviews I had already planned for it. It was still 100% worth it, even at the higher price. We shopped around for new carpet… It was WAYYY more. Now I don’t need new carpet.

I am happy with the job performance by the Zerorez cleaners. I would have given 5 stars, but the lady I booked with appointment with did not tell me that it would be $ 250 to clean my sectional. $ 443 total? That’s too much! It should have been no more than $ 300. Your cleaners do GREAT work, though. That cannot be denied. The lady I booked the appointment with needs to listen effectively. I told her we were located in the back of the complex, and our building number. Finding out it’s going to be $ 443 was an unpleasant surprise.

I will start this with the fact that the carpets look pretty good.
My husband kept hearing these advertised offers on the radio of $ 29 per room. We needed our carpets done, so he called and set up the cleaning. He didn’t ask the price. Thar was his first mistake. I always ask.
The apointment was today between 3−6pm. The tech showed up at 230 with not so much as a phone call. Normally I would love for someone to show up early, however I wasn’t home, and my husband was sleeping as he works grave. Irritating.
He asked my hubby if we wanted him to clean our couch. He quoted $ 125-​$ 150. Um no way!
I finally got home, and the tech began his upselling on me. I figured $ 29 per room at 5 rooms = $ 150. He comes up with a figure over $ 200. Huh? He then goes in to a speal about cat urine being all over our house (our cats DO NOT pee in our house), and that he needed to do a special treatment, because if he only does the basic service, the smell from the cat urine will spray on to our walls and stink up the whole house. I ask what the price is. He then comes up with a $ 400 price. Say what?
He then said he needed to go talk to his manager on the phone to try to get us a lower price. Comes back and says he can do the treatment on 2 of the rooms for free, and just not tell his boss. Sneaky much?
My husband and I talk it over, and decide to just do the basic only. The tech says fine, but he will throw in one room of treatment for free, because he wants us to be healthy. Ok.
I asked for the quote 1 last time. He quotes me $ 230. It’s $ 29 per room, an oversized room charge of an undisclosed amount, $ 19 each for the hall and our bathroom, plus an $ 8 fuel charge. I was adding and wasn’t sure why it came to $ 230, but just figured it was tax.
He proceeded to do the job. Overall the house looks good. A few stains here and there that are hard to get out. Plus it smells good with some orange stuff they use. I will need to vacuum some stuff up, but that’s to be expected with pet hair.
Paid the $ 230, and he emailed the receipt. Discovered at dinner we were overcharged. We were charged $ 29 for the 5 rooms, another $ 25 for the «oversize room fee», $ 8 fuel, $ 20 for our tiny ass bathroom, and $ 32 for our hallway that’s only as long as 2 bedroom doors! $ 32 for a HALLWAY, but $ 29 for the entire bedroom? We were ripped off. He told us $ 19 each for the bathroom/​hall. Silly me for not getting an invoice first.
They also advertise a free tile cleaning. He picked the tiny entryway tile in front of our door, which happens to be the smallest area in the house. It’s only 4×4 tiles.
I would love to get my $ 13 back that I was not told about. I am also disappointed in the fact that I have heard so many good things about this company from friends, family, and Unilocal,and our experience was like that of a used car salesman. I almost canceled the whole job. Maybe next time I’ll go with my gut instinct.

I don’t trust anyone else to touch my carpet. I have been using Zerorez for years and every time they seem to resurrect my carpet from the dead. They get the dirt out and it stays cleaner longer. Using their competitors I always was disappointed after a week or two when the spots and traffic lanes started to reappear. This doesn’t happen with Zerorez.
I know I get a top tier service with Zerorez and they respect my home at all times.

Not only do my carpets look amazing, but the employees were incredibly friendly, knowledgeable, courteous, and efficient. Not only do I recommend them I will be using them exclusively from now on. No more trying to do it myself when this is so affordable and so much easier! Thanks Zerorez!

Used this company the other day. The tech called us and asked if he could show up a few hours early… hellz yea you can, it sucks waiting around for service that is usually late. They did a great job on our carpets and tile (our grout really needed it). Only gripe I have is they are expensive even with a special coupon. The only reason I would not give them 5 stars is that they are way expensive. Then they asked if we would try them again in 6 to 8 months. Yea, no.

After a Thanksgiving pie incident with my two dogs, my carpets were destroyed. I was able to request information online, and get all my questions answered in a short period of time. They were able to work around my schedule to get a technician to my house. The technician was extremely courteous and hard working. I couldn’t be happier with the results. I thought my carpets were going to have to be replaced, but they look almost brand new now. I cannot say enough good things about the technician. He was passionate about doing a good job and making sure we were pleased with the result.

My complaint is in regards to their pricing. As far as the cleaning goes the carpets were fairly clean and their tech was very courteous. I called and made an appt over the phone in which I told them I had 4 rooms, one hallway, and stairs. I was not given a total price over the phone which was partly my fault, but I was somewhat price shocked when the tech told me it would be $ 292.00. That includes an 8.00 fuel charge that they pull out of the air. I then remembered that I got a coupon by email that offered 20% off all cleaning. I showed this to the tech but instead of giving me 20% off $ 292. the price went up to over $ 300 because he stated the regular price was $ 39 not $ 33 that it shows on their website. Problem is nothing on the website states that the regular price $ 39 so for all I know they could be making it up to give me less of a discount. How is a customer supposed to know what your regular price is if you don’t have it posted online. They don’t post all of their prices or fuel charge because they don’t want u to know until they get to your house. Bad business and deceitful pricing. Spoke to 4 different people whom each acknowledged that they were wrong and it’s supposedly fixed now on their website but Zerorez doesn’t want to do the right thing and fix the price I paid which was a discrepancy of only about $ 28. It’s the principal. They offered to send me a gift certificate to use them again but why do I want to do business again with a company that can’t do the right thing.

After experiencing another company hired by a departing tenant, I thought I was going to have to REPLACE the carpet, the stains, and smell were really horrific!!! I even spent money getting estimates and measures just in case ZEROREZ was not the magic I knew they could be!
They not only lived up to my expectations and saved the whole house from the cost of re-​flooring, It was rented back out within 48 house after completion @ top price! So Grateful for you ZEROREZ!
With the holidays coming NOW is the time to get those floors renewed! Happy Holidays Vegas

I’ve used Zerorez twice and I’m a believer. I have a 10 year old dog that has always been confused about where he is supposed to do his business. Their process gets rid of all the dirt and traffic patterns as well as the «puppy patterns». The customer service is top notch.

I seen this company on the news advertising a special. School was starting soon, and my 6 month old was starting to move around more on the floor so I decided to call.
I needed a specific day and got put in on Thursday at 8am. Me and my husband woke up early to move all furniture out the way and as they stated vaccum too. 8am came and went with no call from neither the tech. or the company.
11am we finally get a call from the company saying the tech. Has a flat and needs assistance so they will send someone else out. My husband says we have somewhere to be and our scheduled time was at 8am, and how long this process going to take? She tells him the tech is gonna call us in 20 mins with an arrival time and she can only give us $ 25 off our quote. Really?
So the tech. Calls and comes in 15 mins. Really nice guy named Will. We asked what took so long because he had been waiting. He tells us that they probably forgot about us and lied about someone having a flat tire. Ok?!
I asked what time do you guys open? He says at 8am. So I was really confused because that was our scheduled time and we only had 2 rooms and 15 stairs. So y the 3 hour delay? And you say sorry with $ 25!!! They confirmed with a call and an email but you forgot or scheduled time. The customer service really needs improvement!
On the upside Tech Will was great tho! Carpets were looking great! He was very fast, considerate of our time frame and very knowledgeable about his work! I may deal wit them in the future just because of the results, but don’t kno if I want to deal wit the sustomer service!

They came out and did a great job! Called 20 minutes before to give me a heads up. Very informative and kept me in the loop. Carpets are fresh and clean! Tile and grout turned out amazing! Very reasonable!

They are awesome. I heard about them on the Morning Blend. I have allergies and cannot abide the normal «chemical» carpet cleaners.
Zerorez uses an alkaline water steam cleaning process. It’s fantastic! The gentleman who came out was professional, friendly, helpful.
The carpet dried soft! Because there’s no chemicals used.
It dried fairly quickly, and I could breathe easy.

Ok… they advertise no extra charges. Then the dirtbag tells me he needs to use a special brush for extra money! Now I get emails from these lying sacks of crap every month so they can try to rip me off again BAIT AND SWITCH!

Our technician showed up on time, used the blacklight on areas that I thought might have had urine (which didn’t), started working promptly & seemingly did a pretty decent job. Only problem is he never once offered to honor the free tile cleaning that the ads online/​radio/​tv mention so I should have gotten at least 2 bathroom floors cleaned free of charge but my technician didn’t feel that was important enough to do. I was also quoted one amount over the phone when scheduling and charge about $ 55 more upon arrival AND the stains that the technician said would come up reappeared once the carpet fully dried (36 hours later, yes, my carpet was THAT wet). So overall was I happy? For the money I spent, not really but considering he had to lug carpet cleaning equipment up & down my stairs, deal with my dogs barking from my slider door and listen to my inquisitive kids, it is what it is.

This review is based solely on the customer service of this company and nothing else. I have contacted this company TWICE. The first time a couple of months ago when I wanted my carpets/​tile cleaned after my baby was born. Unfortunately they failed to reply for a couple of days at which point I had already decided not to proceed. After 6 months of family traffic, a Doberman and my preteen brother all tracking dirt into my house, I decided maybe I should give them another try. Especially since, well, have you seen their before and afters? I want some of that!
I emailed once again on their website since they don’t have a single price listed. I received a call the next day from a woman. I can’t express how turned off I was by her tone of voice and the «quotes» she was giving me. $ 32 for a staircase landing (literally arm to arm length)? But $ 35 for an entire bedroom?! What? I didn’t feel valued as a possible customer and with their «prices» you would think they’d be serious in the customer service department. That’s some serious money lost! Sadly, what she didn’t know was I have 2 houses that need to be done. Totaling 3500 sqft of tile and carpets. One of which needs a deeeeeep (DEEP) cleaning (holy upsell, right?).
Anyway, I’m not happy with the customer service. That’s about it. Rating based on that and nothing else. Oh well. Going elsewhere. Hoping I can have a before and after with another company that is better priced, and friendlier. I like nice people, can’t you tell? :)

Just got our carpets cleaned yesterday and all I can say is wow. We have had 2 other companies come out since we have lived here and they could not do what Zerorez had done. First off Roy called and let us know he was on his way. He took a look at the carpet and got right to work. He took a look at the stubborn pet stain that the 2 other companies did not get out of the carpet and worked heavily on it. Sure it cost us a little extra but we were willing to pay if it meant it would finally come out clean. The day after npw and the carpet looks like new. And feels great on the feet. Roy was very informative when I had any questions. He also stated if we needed anything to give them a call. We are very happy with Zerorez and will not be using anyone else in the future. Thank you Roy and Zerorez you have made future customers out of us.

I have heard about this company for years on KXNT. I finally called and had them come out today. All I can saw is WOW!!! I thought my shampooer was doing a really good job. WIL let me see the upstairs carpet after it was cleaned, but BEFORE he did the landing. OMG, not only was I disgusted at how dirty my carpet really was, but also embarrassed for saying my shampooer does a really good job.
WIL is professional and very polite. He works fast but is very thorough. Not only would I HIGHLY recommend ZEROREZ, but when you call to make an appointment so you can experience this yourself, I HIGHLY RECOMMEND REQUESTING WIL! You won’t be disappointed with the company, product, OR Wil! And they’re pricing is VERY affordable.
THANK YOU ZEROREZ!

Carpets feel new…
Our stairs & upstairs bedrooms are carpeted so regular cleaning is a must especially in the high traffic areas. We also have a few dogs & have even been fostering extra dogs who have left our floors extra dirty. The carpets need cleaning every few months & we also get our downstairs floors done that are a combination of hardwood & slate.
The floors look great & the carpet feels new, it’s so soft & fluffy. One of the biggest pluses is that there’s no scent at all after a cleaning. The entire house just smells fresh & clean. We always get the extra pet stains removal which is a must if you have dogs & coming into the house after a cleaning is such a great feeling.
Love this company & even though it’s priced on the higher side I feel like they have done a better job vs some of the other companies we’ve tried out in the past. Always on time. Very professional & polite. Floors & carpets smell, feel & look great!

Had the tile done yesterday, the grout is super clean! They did a wonderful job and backed up the offer to make my first experience a distant memory!