Wendy’s

This location has really gone down hill. I Had a late night at work so, at the request of my family, I went to Wendy’s. Worst decision ever! The meat looked petrified. The new Gouda bacon cheeseburger had maybe a teaspoon of the cheese sauce and it was overloaded with fancy lettuce. The baconator burger bun looked like it fought its way into the wrapper. It was falling apart and the meat patty looked petrified as well. Now, let’s move onto the fries. Soggy and loaded with oil like they had been recooked a second time. Needless to say I will be phoning this location in the morning in hopes of speaking with a manager who actually cares about the quality of product they serve, because quality was definitely not their recipe this evening. The food went into the trash. Feeling robbed of the $ 27 dollars it cost for three lousy meals with frostys, which by the way, was the only thing we didn’t throw away.

I’ve never had a problem with this location so I’m surprised by the reviews. I think I’ve dealt with some awkward cashiers but that’s about it. Food is always cooked and safe to eat. Fast food joints vary by who works there! Although I can’t wait for chickfila next year ;)

Absolutely disgusting! I never do fast food for a reason. My motto is if you can drive through keep driving. I arrived home to eat a chicken sandwich, and baked potato. It looked like it was sitting around all day, dry and not edible. The baked potato looked disgusting. Nothing was fresh. I immediately called the store number on my receipt to speak to a manager. She was polite enough to listen to my complaints about their crappy food. She only offered a refund, and no apology. You have seen the last of me at this fast food garbage dump. I will stay on my healthy path, and avoid fast food. Thanks Wend’s for convincing me to never eat junk. Where’s the beef? How about where’s my damn refund, and apology?

my favorite is the single cheeseburger with fries & chocolate frosty it’s located in the Boca park shopping center stop by on your way for lunch you’ll enjoy it

Wendy’s has always been a «go to» food choice for this Unilocaler, but today was my first bad experience at the Summerlin location. The «kid» working the drive-​thru window is a thief… 1) He did not provide me with total after I ordered at the speaker so I could have my money ready, 2) when we got to the window he informed me of the total ($ 15.44), watched me count out $ 16 (2x $ 5, 6x $ 1), 3) he took the money and put it directly in to the cash drawer without counting it, 4) he then informed his manager that I only gave him $ 15 and made me give even more money to him because he was adamant that I under-​changed him.
If $ 15 dollars was received, he should have re-​counted it in front of me to show me how much I gave him instead of putting it directly into the cash drawer. Instead he was unable to «prove» how much money was actually given and I was still forced to fork over more money than I needed to. Bad business practices!
Word of warning to visitors of this Wendy’s when a white 20-​something yo kid is working the window: make sure to count your money twice before having to pay more than you need to. The customer is NOT always right at this location.

Everytime I go to this place. The drive through has messed up my order. They didn’t give me both drinks. I go back get the drinks. Get back home the burgers are wrong. I quit going there for a yr. I heard they made changes and the drive through did me wrong again. It sucks they are the only Wendy’s in summerlin south. I won’t go there again

I recently discovered this Wendy’s. I had dinner here with my son. I have to say without a doubt this is the nicest Wendy’s I have ever been in. My son met me there and when he walked in he said the same thing. The service was great, the food was good and the restaurant was very clean. It was really nice because we could watch the news while we ate. We will definitely be back to this Wendy’s. Great experience!

It’s been a lot of years since I have been to a wendys. They have changed a lot but the food is really good and the service was fast and accurate.

I’ll be honest: until recently, the only thing I liked about Wendy’s were their commercials and their Frosty.
But then one day I came to this location and the staff was friendly and efficient. The food was amazing. And most importantly, at the time, the service was fast (I used drive thru).
I came back a few days later, craving the same sandwich (the Asiago Chicken) and again, on a hurried lunch break. Once again, the service was lightening fast, the staff amazing, and the food perfect. This time it was a different pair of crew members, but they were friendly and thorough. I had a completed order, several napkins and my straw the MOMENT I pulled up to the window. Wow.
So today, I thought I’d try one more time (Mr. Asiago Chicken called to me again…). Again, I was not disappointed. I had a new set of crew members, one who was especially friendly and smiling and cracking a few jokes. She offered me a free small frosty because it was incorrectly dispensed and was going to be tossed anyway. I told the crew members how thankful I was that every time I come it’s a magical experience, like Disneyland lol.
Thanks Wendy’s on Charleston & Ft. Apache and keep up the great work! No other fast food near my work, maybe anywhere in town, has offered a better quality of food and service in many years!

It’s a great Wendy’s. It’s fast food done as good as it gets. Service is outstanding, foof is what it is. The contrast with that worthless McD’s down the block could not be greater!

Went to Wendy’s with my partner. Order from a girl named Kassandra. Didn’t get our order right. Had a snappy attitude after the order. Before we were about to pull out of the parking lot. One sandwich was missing. So we went back. She takes our order again. This time, she sounded annoyed. As soon as we pulled up to the window again. She had a pissed off face. Overall, this was a terrible experience and to boo, the food was repulsive. The crispy chicken sandwich was like a wet sponge. The new grilled chicken sandwich tasted like vomit. Fries was soggy and smashed to the bottom to the box. Never again eating there.

Staff is friendly and the burgers are fresh. Onions tomatoes etc. are always tasty and fresh.

Since the boo doesn’t like Wendy’s, I have to go solo when I want some and this location is very close to my work. I was in a hurry back after running an errand and decided to stop here for a quick pick-​up lunch to take back to the office.
The drive-​thru attendant was very nice and polite — much more so than what I’m used to anywhere. The wait was not bad at all even with a couple of cars in front of me and the nice gentleman who took my card and handed me my order was very pleasant.
The food is Wendy’s. I think they’ve improved their fries some, so that’s a bonus. And it’s one of the few places that has Light Lemonade left! I always order that if that’s an option somewhere — In-​n-​Out still has it but McDonald’s took it off the menu.
Definitely look forward to visiting again when the craving arises. -:)

I never thought I’d be impressed by a Wendy’s but I was starving so I rolled through the drive-​thru for a Junior Bacon Cheeseburger. The driver through girl was cheerful and spoke understandable English so that was nice. And the burger was ready when I got to the window.
As I was leaving and tearing into my JBC I paused to appreciate it’s construction… it looked like it should! Meaning someone obviously took the 1.5 more seconds it takes to make sure the patty, cheese, bacon, etc are actually lined up into a organized stack vice a total mess with half the cheese hanging out like some fast food joints (*cough…McDonalds).
And it tasted REALLY good! And I’m pretty sure that’s not just because I was starving.

Wow… What a Wendy’s! This is hands down the nicest one I’ve ever been in. It looks brand spanking new, and it’s got some of the nicest design I’ve ever seen in a fast food restaurant. They even had a gas fire thing that was beautiful!
The ordering left some to be desired, but the food was great, and I particularly loved the coke machine! It’s one of those new ones with a touchscreen… And it has every flavor and coke product you could ever think of! It’s absolutely incredible.
I don’t ever want to go to another Wendy’s, if just because I loved the ambiance and food quality at this one! I’m very impressed!

Give me my baked potato!!!
Yep, I come for the baked potato and I’m not ashamed. Let me be honest, I cannot cook baked potatoes. They come out hard, undercooked and nasty. The baked potatoes at Wendy’s are heaven. Smothered with cheddar cheese, sour cream, butter, and chives. Deliciousness! They are huge too so no skimpy ones. Just how I like them.
Next, their home style chicken sandwiches are cooked to perfection. Never over done, perfect crispy ness, and never greasy. The chicken breast is large and hits the spot.
The french fries are hit and miss. Sometimes soggy or over done. you never know what your getting.
Now, let’s get to the sweet stuff. The frosty is an original hit here. Back when I was little I would dunk my fries but now it just tasted weird. It’s sweet but not exactly like ice cream. More like frozen yogurt. I say get a small and try it. Usually what I do is at the beginning of the year buy a one dollar key chain and get a mini frosty with every purchase that year. Sweet treat at every visit. Even if you go once every 3 months it’s only 25 cent a frost. It pays for itself.
The coupons to your email and mail are awesome. I always get BOGO sandwich or salad coupons. Saves you a little bit.

We were coming from Red Rock to pick up our pumpkin pies. We were starving and my boyfriend mentioned he wanted Wendy’s. We wanted to check it out since it was renovated and decided since we’re right here, why not?
Briona our cashier greeted us with a big smile. I ordered the Portabella melt protein style (no bun, add lettuce). The boyfriend had a ½ lb double meal.
The soda machine was out of everything besides Dasini, Barq’s Root Beer, and Minute made. Yuck. We let someone know while we waited for the food to come up. Someone offered to go to the fountain in the back & we asked for Coca-​Cola. Then the guy serving up the food was nice, I let him know the order was missing the lettuce & he fixed it really quick.
The food was hot, fresh and most importantly served in a reasonable amount of time. 3 – 4 minutes. The restaurant was very clean. We loved the make over & the employees were all super friendly. Which is great I hate it when you go somewhere & there’s that one sour person working that brings the whole staff friendliness down. Great team work. We’ll be back.

This Wendy’s was totally remodeled. The dining room was maid to look like a café. It’s the nicest looking Wendy’s I’ve ever seen.
Prices are good. Service was great. It’s comparable with other Wendy’s in the area!
Figuring out where to order and pick up your order, is a bit confusing.
They have the new cola machine, which gives you anything you want.
The seating is very comfortable, and it’s the only Wendy’s I’ve ever seen with a fireplace.
I would return to this Wendy’s restaurant again.

I feel kinda like a dweeb writing a Unilocal review for Wendy’s but I just have to give props where props are due. This Wendy’s just recently went through a major renovation, and it definitely shows! Not only is the inside GORGEOUS, but the food is fresher, the customer service better, faster, and friendlier, but coming to Wendy’s feels almost like going to a regular restaurant. Well, maybe not quite, but at least on par with a Panara Bread.
When I walked inside, I was a little overwhelmed because everything looked so different. Comfy chairs, lounge areas, flat screen tvs, even a faux fireplace greeted me. My eyes actually had to adjust because this was not what I was expecting in a Wendy’s. Everything was spotless, with not a random cup or piece of trash in sight. Once I finally figured out where to go to place my order, the cashier was so nice and conversational that it actually took me aback. My order was ready and complete before I even finished preparing my drink (they have one of those new fangled soda dispensers with 100+ varieties of beverages), and it was hot, fresh, and tasty.
My drive-​thru experience was similarly pleasant. They only have one window now, but they must have more people working the drive-​thru, because I had absolutely no wait time– as soon as I handed over my money, there was someone there handing me my food.
Hopefully, this is not just a fluke because of the new look and will be consistent. For the meantime, I’m sold!

I couldn’t come here for a while because they were going through a remodel and I have issues with places that stay open during certain construction. There was scaffolding all around the building I just had visions of drywall dust in my food so I had to pass until about a month after the remodel to make sure the dust had settled. I might eat garbage but it has to be dust free good garbage.
My wife has been wanting to try the new pretzel pub chicken sandwich so we headed over with coupons in had. I had a BOGO coupon for any of the chicken sandwiches so we ordered 2 of those so we both could try one and then my hungry ass ordered a daves hot n juicy, cheesy cheddar burger, jr cheeseburger deluxe (for the dog) and some chili cheese fries. The pretzel chicken pub sandwich was very good and the thick slice of muenster cheese really stood out… but the pretzel bun didn’t. The pretzel bun was very soft but lacked any pretzel flavor. If you are going to put «pretzel» in the name of a product it really should taste like it! The daves hot n juicy is my favorite here these days. I just get the single ¼ lb and with the fresh veggies on it and it really hits the spot. The burgers here are fresh and never frozen. They also fresh cook bacon. My chili cheese fries were a good 3.5 stars.
I saw they have frostys in a waffle cone now. Nifty.