Wells Fargo Bank

I’ve only been to this location twice, but the 2 times I was there I had the BEST experience. As SOON as I walked through the door I was immediately greeted with eye contact and a genuine friendly smile, and was immediately helped. The gentleman who helped me, Ramiro I think, SHOOK my hand, which is something unheard of now a days. He made what I was going in there for quick and painless. If I lived on this side of town I would go here more often!

This Wells Fargo has the worst customer service in Vegas couldn’t be more glad I don’t bank there and neither should you! I went in on Tuesday morning and waited in line once I get to the front waiting for the next cashier, a new cashier opens looks directly at me and tells me to come over for assistance. As I begin to walk over, what looks like a manager Dayson H. Completely cuts me off walks directly in front of me and takes his customer to the new cashier. Now I realize you may have to get them up soon but if you have a line then open a new register and assist them don’t cut all the people in line who have been patiently waiting. After he cuts me and others in line he then goes to chit chat with another Manager completely ignoring me and the fact he just cut me in line. I will inform everyone I ever meet they should bank at BOA or anywhere as long as it’s not Wells Fargo, thanks for wasting my time!

Dumbest rules out of any bank I have ever dealt with. They stopped supporting military so I closed my account. 6 months later they try to get me to come back saying they changed their mind because too many people complained, YOU THINK??? Well I did not change my mind.
Now I want to put money in my daughters account, I did not have the account number. They said without the account number they cannot look up the account because if they get it wrong which they have done in the past they cannot take it out of the wrong persons account. My response was ok, I can understand maybe two people having identical names, but I can verify the address she has on the account as well as her social security number. This is where they went down hill in my book FOREVER…
We are not allowed to look up accounts by social security number because of the privacy act? Are you kidding me??? My credit union always looks my account up by social security number.
Also, I have never had Chase or Bank of America tell me they cannot look an account up by name and verify it with an address.
So if this is not bad enough, here comes the branch manager to put the STUPID on the cake. We cannot accept the money without the account number because we don’t know if you are authorized to put money in the account. My Lewis Black impression came out…(head moving back and forth, lips spitting cherries)…WHAT??? You are telling me I cannot deposit money into my child’s account without the account number because you don’t know if I have her authorization to deposit money into her acccount.
In her sincerest way she looked at me and said that is correct… ok now you people are just dumb, I am sorry.
I explained all this to my daughter who lives in California and she said Wells Fargo out there does not have any of these rules. Her response is it must just be Nevada.
So if you are looking for a job with a company who will tell you all the ways you CANNOT provide Customer Service, Wells Fargo is the place for you.

I personally have never had any extreme problems with Wells Fargo until today, especially in customer service. I had the bank teller name Liat and she was ok. She did her job and when she was giving me change I asked her if she can give me a bag because it to much for me to carry. She said we don’t have bags and I looked at her flabbergasted. A lady name Jessica who I soon found out was the service manager came and I explained to her I needed a bag to carry the change out to my car. She said I can’t give you a bag because it has out company logo on it that we ordered from Staples. I was once again was shocked how a simple problem could be resolved. So I asked her can I borrow that box you have on the counter and I will return it back to you after I finish putting everything in my car. Jessica said, «We can’t do that because it has the company’s logo on it.» Then I asked her, I can’t carry all of these out how do you suggest me to bring it to my car and Jessica said rudely, «if you know your were going to get change you should have bought your own bag.» At the point, I was shocked and upset how I was treated because I never gotten this treatment before from any other bank locations. So Jessica walked away, I asked the Liat to direct me so that I can speak to a manager and Liat told me she was the service manager. I look at the wall and there was a quote that mention courtesy and I wonder how she can be a service manager when she couldn’t provided me the standard/​basic service of customer service. Jessica came back and I asked her what this location’s branch number is she gave me an answer and walked away. After I asked Liat, who is the general manager of this location and she told me that Daniel E. was the branch manager. During that time, some other teller found an empty $ 300 quarter box and gave it to me to use. Meanwhile, I asked to speak with him and she told me that he was in a meeting. I told that is ok. I will give him a call later. Liat then told me that he just got out and directed me towards him. I inform him about Jessica’s rudeness and service. All in all, I would not go back. I would rather go somewhere else where I was treated better. I would honestly give them a zero star but since the branch manager attempted to talk to me I gave them a 1 star.

Been with this location for the past seven years and can say nothing but good things about this place.
It used to be located inside vons, but they recently move in 2013 to a open spot next to it. Their customer service is always on point and I’m always greeted with smiles. And if I ever need to deposit or ask questions about my account I never really wait long to get to the teller or representative.

I just discovered this branch around the corner from my house a few weeks ago. At first it took a minute for me to find it. It is located on the south side of Windmill (across the street from Bachi Burger) in the Vons shopping center. Not actually located in Vons but on the corner of the main building.
The building is pristine and looks to be fairly new. What I like most about this branch is that (*knock on wood*) I’ve always gotten fast and friendly service here. The tellers always greet me with a smile and are very helpful. I try to avoid the bank during peak hours so I’ve been lucky so far and havn’t had to deal with a long line yet.
I think I’m going to make this my go-​to Wells Fargo branch for the time being. One of the better branches I’ve ever been for WF.
4 stars.

With all the hostility held towards banks now-​a-​days, this branch has been nothing but accommodating and friendly. My initial review was lackluster due to how long I was held up. Even the initial teller was nice, so their willingness to aid was not the issue.
Now that I have frequented this branch a few more times, they have become accustomed to me, they are able to assess my needs in a more timely fashion. Like a bonehead, I misplaced my debit card and had to get it replaced. Danelle made it painless. She also assured me that if I found any unusual purchases made, I can report it to be investigated and get a refund. I like walking into a place, not care who I get, and leave not feeling like a number.