Valley Funeral Home

THEY LIED TO A WIDOWED DISABLED WOMAN AND SENT ME ON A WILD GOOSE CHASE. THEY’RE ALL ABOUT THE MONEY!
My mom was waiting for my dad’s death certificate which was filled out wrong and had to be amended with an affidavit and sent to Carson City to be amended. It was to be corrected and paid for by Science Care and Valley Funeral Home (their error) and over-​nighted. Mimi (office manager) told me it was done and to check with the Carson City Clerk’s Office in 4 weeks. I told Mimi that my mom is disabled and lives out of state, I needed to move her to California with me, and she had give up her home and everything due to medical bills. It was very important we get the certificate so my mom could access my dad’s pension.
I waited 4 weeks and called Carson City… nothing .6 weeks. Call MImi. should be there. nothing. 8 weeks. nothing… My mom called Mimi. Mimi forgot the previous month or didn’t make the connection with me. She told my mom «Oh, I just got the payment for The $ 110 for the affidavit of correction from so and so and I’ll send the affidavit overnight right now»… Really??? Mimi lied to me and told me to keep trying Carson City all this time. Well, I let it go so I wouldn’t upset my mom. I asked for a tracking number to be given when she sent it. I had also been talking to the clerk in Carson City and she had been awesome. She was going to call me personally when she received it and process it immediately.
Well, now it’s been 12 weeks since my dad passed and no death certificate. Mimi called my mom yesterday and said she would fax it to her. I gave my office fax number. I waited all day yesterday. nothing. the fax worked all day. Today. NOTHING!!! DO NOT TRUST THIS PLACE.

When we arrived the attendant was approx 20 minutes late. I could not believe in the middle of the appointment, the attendant actually took a personal phone call. As if to suggest, the family is just not that important. Facilities appear need and clean. Very nice people and would give an A rating on niceness however on professionalism I would give a strong D (improvement needed definitely)

Valley Funeral is a mom and pop operation and that is one of their many positives. My bf’s mother passed away and we drove into town not only now grieving but needing to plan arrangements. Mimi was wonderful to work with. She was down-​to-​earth and she seemed as if she was treating us like she would treat her loved one. Valley went out of their way to assist us as much as they could, sometimes re-​doing paper work 3 – 5 times due to us changing things. Andre was the staff member that did my bf’s mother’s hair and make-​up etc… Her favorite color was purple (so is Andre’s) so Andre made sure she was simply gorgeous. He and the other staff even wore purple to the church service. At the church service we needed someone to sing. Who ende up singing… ANDRE! He had a beautiful voice and went above and beyond his duties to assist us. We also did not have a great location at the church for programs and once again, Andre and the other gentleman offered to pass out the programs as people walked in the church. I would highly suggest using Valley Funeral home based on service alone. They truly had compassion for our situation.

Negative 5 stars for the way my husband and i were treated here. I would NEVER go to this place. Ever. I wouldnt send a dog here.
If you read my reviews, you know that i rarely give lower reviews. Theres a reason for this one, folks.
My hubbys best friend died two years ago. He had no family, so hubby & i decided we’d pay for cremation, which was what our friend wanted.
We went to this funeral home, which was where the hospital sent him.
The woman who saw us was rude and had attitude from the getgo. She had a bad attitude and spoke condescendingly. She wouldnt go over any of our options. She wouldnt let us view the remains to say goodbye before he was cremated, and was such a miserable, unfeeling nasty person that i could hardly believe it. I finally asked her, very politely, why she was treating us so poorly. A close friend of ours had just dropped dead, for gods sakes.
She started swivelling her neck and snapping her fingers in my face. Then she started screaming and swearing. Honestly, I did nothing to precipitate this. Remember, we were paying customers, stunned by the death of a close friend.
I asked to speak to a supervisor, and she said «youre looking at her, honey». I got up to leave, and as i did she actually threatened to call the police ! Then she had a «goon» escort us out and stand guard at the door. I kid you not. Extremely overdramatic. I think she may have been mentally imbalanced & was confusing with reality with the way people behave in the movies.
I have never in my life gotten kicked out of anywhere. The woman was the one who lost it and started screaming and yelling. I really cant fathom why except that we werent the same race. Seriously.
I do not judge a person by the color of their skin, but by the content of their character. This woman had no character. She should not be running any business, any time, anywhere, especially not one that involves grieving people. We could have probably filed a lawsuit. In fact, we SHOULD have filed a lawsuit. We’d have won.
Later, we went back when this woman wasnt there, and my husband and i were able to retrieve our friends remains and had him cremated at palms mortuary, who were very kind.
I recommend you take your business there, or anywhere else. Not here. ANYWHERE but here.