United Airlines

I really really hate UNITED AIRLINES flights always delayed. Staff thinks they’re so important like you cannot tell at them that it’s not their fault why something wrong with the aircraft. So what it’s not our problem right? We bought the ticket and people has too many plans. We came here in Vegas not just to gamble we were here for a licensing show and now we supposed to be in Providence tomorrow morning as we have an important meeting going on. But you know it will never happen. The worst part is they booked our flight for tomorrow not tonight so we have to walk 15 miles away back and forth from terminal 3 to terminal 1 then back to terminal 1 again. Vegas airport sucks most specially UNITED!!!

My first time flying ever, let alone with United… We flew from OKC to LAX to LAS everything was awesome! Enjoyed a week in Las Vegas! (The most exhausting place EVER) we had scheduled a round trip allowing us to get back to Oklahoma at approximately 12 PM on Friday so my fiancé had enough time to get back to work in Tulsa. (About 1:45 –2:00 drive depending on traffic) so landing back in Oklahoma around noon was perfect!
However, due to United not knowing how to keep their aircraft in good working condition… The air conditioning system needed put back in working order. It was a quick fix, that ended up taking an hour and 45 minutes. Not exactly what you want to experience what you have a connecting flight that boards 12 gates down at the time you’re set to land on this flight. At this point we have obviously missed our connecting flight in Denver by a long shot. So we asked all the united employee we could find. (There was only one available to speak to EVERYONE who was on the craft that had connecting flights.) so finally we get to the counter after our turn arises and ask how we can get back to Oklahoma the absolute soonest. The United rep seemed like she couldn’t care less. She basically said «I dunno.» And then followed up with… «But I would recommend you take this flight to Denver anyway as it is closer to your destination.» Then said to the person behind us «what can I help you with»? (Indirectly booting us out of line before we can ask any further questions.)
So now, we are faced with the decision on if we should BLINDLY board the flight to Denver or if we should stay in Las Vegas and hope for a better flight. We ended up listening to the United rep, and landed in Denver almost 3 hours late. As soon as we have landed and turn of airplane mode on our phones we get like 5 text messages back to back saying «you’ve missed your flight! Your new flight is this» and then again, with another flight… And then followed by 3 stating that our flight was delayed and saying a new departure time in every message that’s getting later and later by the message.
We finally go up to the United rep in DEN and ask what the heck is going on?! She was very polite which I commend HER on. Which was great. Considering she got to be the one to tell us that our new flight wouldn’t be flying out of DEN until 8 PM Oklahoma time.
So let me give a brief back story on our day… We wake up at 2 am (so not much sleep to be had) return our rental car, take shuttle to LAS, get off there, go to security, find our gate blah blah the normal airport story… We were supposed to fly out at like 6am. Didn’t fly out until around 9:15 AM then told that we are now stranded in Denver for another 8 hours. After no sleep. What kind of crap is that?! We could’ve just driven to OKC in the 8 hours we sat and probably got there faster for cheaper.
So now, my fiancé who is a DJ who had a show had to cancel his show last minute because UNITED has a lack of unity and knowing what’s going on between flights and airports. So a round trip flight that cost $ 214 per person, turned into a round trip flight that cost $ 1,714.00 for my fiancé. Because he has to cancel his show, and lose work.
This was how my first ever flying experience went. I won’t be back to United again to «fly the not so friendly skies because you will sit at the airport for your entire life because we don’t know how to get our crap together.» United? More like Untied…

Worst service ever. Absolutely racist, and tried to move us from the emergency row since they assumed all the Asians on the plane were immigrants and can’t speak English. They never even spoke a word to ya to confirm it but made arrangements to give away our seats. Not only that, some old 70 year old lady tried to tell my husband to get out of «her» seat since we can’t speak English and she was more capable than him. They they Continued to check our ticket, match our names again, and re verify we can understand English. Wtf? Who checks id on the actual plane ??? Are you kidding me? Y’all couldn’t hear me bitchin after they said we can’t speak English? Although we were in our ticketed seats (20a, b) she still continued to try to bully him out of his seat. She was assigned somewhere in row 24. For those of you who do not know my husband, he is extremely fit and strong enough to help every passenger off this plane in case of an emergency. The lady trying to take his seat was bitching at us after I denied her repeatedly to take his seat. She then continues on that she was promised more leg room from an attendant if she moved. Not our issue you hag. Great judge of character UNITED… I’m totally furious. You’ll be hearing more from my «non English speaking ass» trust me.
To add to the commotion and disorganization of this airlines, People were piling up in the isles as well because so many passengers were assigned the same seats ! This was not even the same issue as we experienced .
Not only that, immediately before this, we missed our first flight. The gate was still Open and we were not permitted to enter our plane, so we had to take a standby flight to experience this atrocity.
Only the elderly (who can’t hear) and people who can’t speak English (or understand) can tolerate treatment like this since they are unaware what is going on. IS this your motto United?
Never again !!!
Spirit airlines is leaps and bounds better than this.

To Whom it may concern;
My Family is saying goodbye to my Niece Loni Liley that passed away unexpectedly at 35 years old. The service was today.
My Son and I are not with our family in Denver CO. because Spirit Airlines decided to cancel our flight stating there were hazardous conditions. There were not as I have family waiting for me in Denver, since when is rain hazardous?
Their staff was unhelpful, smirking at us and shaking their heads when we insisted they do something to help us. They did nothing and did not refund the total amount of our flight costs stating I had to call Orbitz to do so which Orbitz tells me is a lie. Orbitz also told me I didn’t have to do anything to cancel the Rental Car we had booked, hopefully that information was all correct. I received no notification of cancelation of this Spirit Airlines flight.
We also tired Southwest, at least they didn’t try to keep our money when they couldn’t get us on a flight!
We then booked at a ridicules rate 2 tickets on United, boarded, and sat on the plane for 2 hours while they addressed a maintenance issue, listening to a Mother and her child screaming at each other. When the women in front of her asked her to control her child she became violet and hit the women in the head.
United’s staff came over the Mother remained belligerent and relocated the women that was hit to another area of the plane. I was shocked to see that behavior and the staff’s reaction. I do think the rest of us want to sit next to a violent person? I recorded the whole thing.
One we saw there was no way we would be able to attend the funeral I went to the United desk for a refund while my son went for our bags and the agent said he couldn’t cancel both tickets without my son being with me, really? I booked them on my credit card without my son being present. Another representative stepped in and handled the cancelation, We then waited another 90 minutes for our bags to be taken off the plane. I had to cancel a non-​refundable hotel reservation at the Four Seasons, that thankfully, their reservationists handled with efficiency and compassion. My son and I are business owners, I would never treat our customers this way.
Andrea Panning
An extremely unhappy Spirit and United Airlines former customer!

Not even 1 star! Below zero!!! the rudest staff. The flight was delayed amd we were sitting and eating nearby waiting for the departure and NOBODY informed us that the flight was departing on time again! Nobody ever! Not a single word or call! I really hate them all!!!

DO NOT FLY OUT OF VEGAS WITH UNITED UNLESS YOU WANT FIVE STAR HOSTILE TREATMENT.
Probably the most unprofessional experience with United so far. I’ve never had an bad experience with this airline until today. Besides the fact that my flight was canceled and not notified about, the customer service was the worst. The flight agents were so rude after letting them know what had happened. They preceded to let me know that it was my fault that I did not know my flight was canceled from the email I was apparently suppose to receive, which I still haven’t yet. I can’t express how rude and unaccommodating Alicia G., the supervisor was. I thought I would get a little more help from an upper hand, but of course that’s just too much to ask for from these people. She was more rude than the other agents, she gave off a vibe as if I was a burden to her and just tried to brush me off. I don’t understand how she was even given a supervisor position especially when customer service wasn’t a factor in her life whatsoever. If you’re having a bad day leave it at home, don’t bring it to work. Being in her position she should’ve known better. I thought it was funny how the other agents were telling me one thing and then the supervisor would tell me another basically contradicting what the other agents had told me, which makes me believe no one here is on the same page. All in all the whole experience made me very uncomfortable and felt like no one wanted to help me get back home. I honestly think this airline in Vegas should hire nicer workers who genuinely would like to help customers with their flight issues instead of being so passive aggressive towards their them. If I could give negative stars, these people would have all the stars in the world.

Wow united in Los Vegas and Kalamazoo have really gotten better. Well at least for staff service and friendliness. The check in, ticket gate lady was awesome this morning was awesome. (LAV) And on Saturday in Kalamazoo it was the same.
I like this new United. Keep it up. Oh and give me back more leg room.

Hey guys … you know all that time I spent planning my trip, looking at different flight options comparing prices and all that. thanks for making it all a waste when you arbitrarily just convert my nonstop flight from Vegas to Newark to a flight with a stopover at Denver with no compensation or adjustment in the price … What other business in the world gets to say «oh I see you purchased Option A, well don’t worry because after you pay we are going to switch that for option B whether you want it or not.

I could go so many ways with this review. Honestly I have had some real challenges flying United, and I do not mean just weather related issues, because I 100% understand when weather is an issue, there is nothing anyone but god can do to get you where you think you should be. I used to be a Silver Elite status traveler with Continental before the merger. I remember how pleasant it was.
Here are a couple of my issues with United:
–The staff seems miserable. So bad that the last time I was flying (no weather issues) the cabin crew was curt and annoyed with the simplest of questions. I warmly said «WOW, you guys must be having a tough day» — And the response was a tirade against United, because she was a «Continental Employee» who got screwed in the merger. Not even kidding! I could go on and on with other grumpy United employee stories, but you get the idea.
–In cabin entertainment. WTF is going on here? One plane you had to pay to watch basic TV, another had free stuff on your iPad or phone, but ONLY if you had the United App, and yet another totally free on demand. HELLO!!! Pick one? Just one! Make a choice and standardize it!
I am going to stop with this negativity, I have a LOT of friends who work for different airlines. I know they work hard, I know they deal with whiny customers. I am going to try to not be one of them.
Now on the flip side… When coming home for the Holidays, I got trapped due to weather issues. The airport staff were telling me it could be 2 – 3 days before I would be able to get home. My family is 3.5 hours away from the airport. I was not happy. I asked the gate attendant to get me ANYWHERE there was not snow. He tapped away at that computer, and excitedly told me if I hustled, I could get as far as Houston tonight. YES!!! — As I was jogging to the gate to get the plane to Houston, I was booking a room on
. Success! And I made it home the next day. 18 hours of traveling, but I made it. And it was thanks to that one employee who tried to make difference! And I was thankful!
So here it is good and bad all rolled up into one big underperforming airline. I know it is a hard job shuttling 1000’s of people around, I know that there are a factors out of United staff control, but I just wish they were a better airline. One that flew with pride, like Continental used to. That is really it for me. for the most part, the staff is just doing their jobs, not loving their jobs. And as a frequent traveler, I really feel the difference between the staff from United and it’s competitors! And that is why United is my least favorite choice for travel.

As a longtime United Premier flier, my flying experiences through SFO have been reasonably tolerable over the years. I get that things might not be as smooth for regular fliers, though. Start with check-​in; it’s usually fast for Premiers due to dedicated lines, but can be otherwise nightmarish for regular fliers.
Boarding has been streamlined somewhat with groups 1 through 5, although group 2 is far and away the biggest line on any given flight due to the large number of Premiers here at SFO as well as many more folks who get into group 2 by virtue of having a United credit card. If you’re in the later groups, good luck finding overhead bin space.
Baggage claim often takes forever, particularly for large flights, with priority tagging for Premiers working about ¾ of the time. If you’re a regular customer coming in on a large cross-​country flight, count on waits of up to an hour for baggage.
United is by no means the best airline out there, but if you are a frequent flier who needs access to a hub with lots of direct flights to many domestic and international destinations, you’re pretty much held captive by United here at SFO and in the Bay Area.

Don’t fly United!
They left us stranded in the airport overnight.
They had delayed our flight and would not hold our connecting flight.
What’s worse is they sold out the connecting flight the next day so it was not even an option to take the first.
Now were sitting here on a dirty airport floor all night and can not even go to sleep because we have to watch our 4 bags.
They would not even let us check our bag.
That means we could not go through security, so no access to gift shops, food, drink or anything.
No offers of hotel stay, transportation or any compensation or good will gesture at all.
Nothing!
Please choose another airline when making your next choice.

Never, ever again.
EVER!
I could make this a long winded review detailing every problem we ran into during the 4 legs of our trip where we flew with United, but I would run over the max character limit. We traveled to BKK, HKT, and NRT and used United for 4 different legs of the trip. There were problems with all 4 legs!
–Rude, snippy, and generally unpleasant flight attendants. Not all of them, mind you, but there were 1 or 2 on every leg that were rude for no apparent reason. One lady kept telling my friend and I that we should split a can of Coke Zero instead of requesting 1 each, when everyone else was getting full cans of their beverages??? Wth is that about?
— We paid the extra charge to sit together when we made the reservations back in August and on one leg we were forced to sit apart with the only explanation given was that the flight was full. No refund. Basically just a «tough shit» attitude was all I got. How is it that we drew the shortest straw and arent even issued a refund. Thanks for taking my money for nothing, United.
— At baggage check in on the very first flight we were using that check in kiosk to check our bags but it kept flashing and resetting before we could finish. We asked for help multiple times but were completely ignored until we were able to jump on another kiosk (It was pretty busy at the time, but at least some sort of acknowledgement was appropriate)
I could keep going with more examples, but all its doing is getting me annoyed again.
I think the big thing with United is that they fly the planes well enough and do what it takes to get you there, but have the most apathetic and indifferent «customer service» I have ever had to endure in all my years of flying.
Friendly Skies, my ass!
1 star… untill Unilocal!allows for 0 stars reviews, at which time I will update.

United out of LAS is not to bad but since it is not a hub airport you usually have to hop somewhere else to get to your ultimate destination. The United Section is small but nice. The gate area is on the tiny side and on a full flight can become slightly chaotic. On this trip I was heading to Honolulu via LAX. This was the standard commuter type plane with no amenities. The Wifi although offered didn’t work as usual. This has been the norm with the last several United flights with Wifi. The crew is clueless on how it works or what to do to get it to work. So much for that revenue stream.

If new to United and taking a United flight soon below are a few tips.
1. If on a long domestic trip bring your own food. What they offer isn’t that good and or fulfilling.
2. Buy water or a soda — the service in coach is slow and not passenger friendly
3. If on a long international or domestic flight get economy plus. If you don’t schedule a deep tissue massage or chiropractic visit at your arrival city.
4. If buying this cheapest ticket don’t expect to find space in the overhead bins — save money and gate check your large hand carry item since it is free and faster than cheeked baggage.
5. Have your own entertainment device even if they offer entertainment on the flight. No guarantee it works and last minute plane changes could make for a boring flight.
Good luck and travel safe :)

The super super beyond rude ticketing agent just left when there is a long line of us waiting for help.
United airlines is horrific in customer care

The hate train here is so strong! but ya best believe its warranted.
I’ve flown here more than a few times but like an abusive relationship I never learn and I keep coming back.
There are a few things they can guarantee to give you though.
Guaranteed overbooked flight.
Guaranteed anger.
Guaranteed delayed depature.
Guaranteed attendants with attitude.
Guaranteed janky airplane.
Guaranteed one star review.

«Why don’t you see what they’re saying, it’s crazy, I’ve seen it
«Those things they believe in, they get hazy, I think I mean it»
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I fucking hate these people.
What we need to do is to legislate these imbeciles out of existence. It should be illegal to delay a two hour flight for four, five, six goddamn hours. What the unholy fuck?
This is the investment the U.S. taxpayers committed to when we bailed these braindead criminals after ⁹⁄₁₁? Fucking useless, time-​wasting assholes.
Fix your fucking shit. Fix your stupid face.
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Flight was scheduled for 1125. It is 1645 at this point. Five … goddamn … hours … goddammit. Quite the delay, don’t ya think? This should be illegal. Well over an hour ago, anyone perceptive enough to notice such things would have seen a flight attendant — from our supposed fucking crew — just walk off from our gate. She had one of those stupid-​looking rolly luggage setups and rolled her shit presumably to ground transportation to take her to the hotel from hence she came.
Speaking of accommodations, they say United cannot help anyone with a place to sleep tonight. Uh …
Should be illegal.
Speaking of flight crews, they say that they repaired all of the broken shit on this piece of shit aircraft; however, since they apparently cannot force or pay this crew overtime to fly, they are looking for another crew. On a Saturday. In Las Vegas.
Yeah fucking right. We might have the highest crew in the history of all crews.
Certainly is already illegal.
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This company sure has gone down-​fucking-​hill. Is this still United Airlines or is it now Trump Airlines?
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Rating: One-​star, «Yay! I’m a fan.»

Fool me once, shame on you. Fool me twice, shame on me. I have given United several opportunities to right their wrongs, or to simply provide their given service without encountering issues, but that has yet to happen.
Shorter flights (SFO/​LAX/​LAS), this airline can handle. Anything more complicated than that and you will encounter delays and cancelled or rescheduled flights. I always sign up for their text/​phone alerts for flight changes, but they don’t bother to post that info until an hour prior to the flight, leading to hours needlessly spent at the airport. Additionally, gate staff are consistently not in communication about flight delays or other issues. With other airlines, if there is a delay, the crew at the gate will get on the loudspeaker and explain and/​or apologize. With United, you’ll get a text and the folks at the counter won’t say anything at all.
Out of my last three round-​trip flights with United, more than half have been delayed. That is unacceptable. You can complete a customer satisfaction survey and potentially receive some sort of flight voucher/​credit, but if you have any issues with THAT flight, you’re pretty much the bottom of the list. And they’re super-​strict about refusing any credits for your half-​price flight, even if you ended up missing a day of work due to their delays. Classy!
Extra star is for the flight staff: most of the time I have lucked out and had great, friendly service on board. It’s a shame that the numerous United employees I encounter before and after my actual flight don’t have the same attention to service.

Cancelled our flight with no notice. We are even set up for email and text alerts.
Steven H at the ticket counter at McCarren airport was rude and dismissive to us. We bought first class seats and he said that we are just going to have to take care of that later and threw us on coach. Then he said that we were not sitting together and that we couldn’t speak to a supervisor. This is my first time on United, and my last.

The United Airlines ticketing and gate agents (EXCEPT FOR ONE) at McCarran were HORRIFICALLY BAD. Hands-​down, the worse experience that I have ever had with an airline. The THREE delayed flights were bad enough, but the «customer care», e.g., in the shape of a reprehensible nutjob that was an employee, Greg Bender, and the nonexistent management set a new bar for most-​despisable airline.
I’m usually a Delta devotee, but the flights to Vegas for a work conference were so high I opted for UA. Big, big mistake. My flight out of CVG was delayed so much on ⁵⁄₁₇ that I was going to miss my layover in Chicago. So UA rerouted me to HOUSTON and assured me that I would have plenty of time to catch my connection to McCarran. However, due to «mechanical» issues, all the passengers fairly roasted on the stationary plane for an hour. By the time we landed in Houston, I bolted out the door (thanks to the kindness of strangers who remained seated so that those with connections could deplane first). I ran through Houston, an airport I was unfamiliar with, and just managed to board before the gates closed.
On my flight home on 5/​20, I received a text at 11:00 AM from UA that my 4:00PM flight had been delayed due to «late arriving aircraft». WTF?! I arrived at McCarran hoping to catch another flight, since my grandmother’s visitation and funeral in OH were scheduled for the next day. And that is when the proverbial shyte hit the fan. A LINE of panicked passengers, all receiving messages of delayed or cancelled flights, waited as TWO check-​in employees manned the desk. After I first argued with baggage that I would be missing my Denver connection (he literally argued with me that there was no way that I had a layover in Denver, until he finally bothered to doublecheck and see his argument was pointless and well, wrong), he directed me to one of the employees, the rude misanthrope known as Greg Bender. Yes, I bothered to learn his name. Yes, I bothered to look him up on LinkedIn, and yes, I will bother to complain to corporate (whatever good that accomplishes). This Greg Bender was a PSYCHOPATH. He literally YELLED repeatedly at the line of passengers. I don’t know HOW Mr. Bender is a 30-​year-​employee with UA — all that demonstrates to me is (1) how hard-​up they are for talent, or (2) how little they care about customer service. And really, this line of panicked passengers wasn’t behaving badly, they weren’t cussing or acting out, the worse that it got was one man complaining «What, is everyone on strike, or did all the employees quit?»
Where I take a huge issue is when I’m on my cell phone, waiting in line to speak specifically to the heinous Mr. Bender (directed to him by the argumentative baggage check employee, who assured me «Mr. Bender already knows about the Denver issue, so he is the one I want you to talk to»). I’m distracted discussing funeral and travel arrangements with my grieving dad and brother, when the Greg Bender maniac starts yelling at me because I’m crossing his invisible line that buttresses his power trip behind a screen. He almost swats/​touches me as he angrily gesticulated for me to back up so that he can whip out his Velcro band and stanchion it, protecting his holy self away from us evil customers. IF THAT PORNO-‘STACHED HATEFUL MAN WOULD HAVE TOUCHED ME OR HAD ANY CONTACT WITH MY PERSON IN HIS ANGER I WOULD HAVE LOST MY EVER-​LOVING MIND. It took all the grace of Oprah, Jesus, Gandhi and Ina Garten for me to not scream at him at that point. AND, at 12:26 PM sharp, Mr. Bender decided he was done taking care of customers and strolled off with one final smirk at us. This man acted like a hateful, horrible horse’s behind.
However, that was the best thing that happened to me all day, as instead I was waited on by the one redeeming good customer care employee, a man named Aquino, who was an angel of mercy, grace and competence. Mr. Aquino apologized to me nonstop, searched and researched and juggled schedules until he found me a much better flight with a much better airline. He personally called in to make sure that my bag would make the proper flight and airport even with the different airline. But seriously, my poor man, Aquino, had some sweaty twitchy manager whining and begging him nonstop at his elbow to stay past HIS 12:30 PM shift. And said sweaty, twitchy manager didn’t even spare a cursory glance at the other poor passengers behind me who would be waiting still after the Angel Named Aquino left (and he needed to, the dear man deserved to leave that hellpit). Seriously, lady, jump in and help out instead of wringing your hands and then banging the door back into your office.
Seriously the most disgusting, pathetic, banal display of ineptitude and poor customer service I have been privy to in a LONG time. I’ve gotten better service at Walmart on Christmas Eve. I will NEVER, EVER take UA again.

Please note this review is solely based on my experience with the ground crew and airport process with this airline.
What is going on here? Never have I seen such slack from this airline. It is hard to even speak about customer service because it is practically non-​existant.
I arrived 2 hours early. I did my part. But what was going on inside? Oh the counters aren’t open yet so uou have to go to valet (where ofcourse you have to tip the person at the counter) who didn’t even do diddly squat about our request to sit next to each other.
4 a. m might sound early but you’re an airline at an International airport. You’re going to have people at all kinds of odd hours. How can you not have your counters manned?
We show up at the gate (again prompt) about an hour before boarding I made it a point to search for anyone to help me change our seats. The one lady I approached would keep walking and pretended not to hear me. Once she saw I was not giving up she just half-​heartedly (and with absolutely no care in the world) said «I can’t help you… someone will be there an hr before boarding». I look at the time and oh look it’s 58 minutes before boarding. Where the heck is everyone? Seriously?!
15 min to boarding, no one in sight, the flight crew had arrived very prompt and early and they too looked perplexed that no one was at the gate. They too had to wait. Now that’s just sad. 5 minutes before boarding and someone finally shows up. This is just blatantly inefficient. So now this lady is rushing to get everything done in that show amount of time.
The boarding system is ridiculous. There is a severe lack of coordination and problem solving skills. A lady’s pass port got stuck in the machine and the attendant said she couldn’t help the lady until 4 am because they are closed? Um hello, you work here? Again, where is your staff?
Boarding the plane was a other circus. We found our seats, no problem. Come time to take off, we couldn’t because 20 bags were still not loaded due to a conveyer belt malfunction. Again, whay the heck? Get up to speed on your stuff.
We sat in the airplane for an entire hour. I honestly felt terrible for the flight crew. You can tell the captain was aggravated and could not find any more ways to apologize for the ridiculousness that is suppose to be an efficiently working team.
Just when we we thought we’d take off poor captain comes back on the PA notifying that 5 bags were still not loaded and he clearly got tired of waiting. Next thing I know the plane is in full on reverse (I don’t blame the guy, screw the 5 bags, we are all an hr late).

You can thank your fantastic crew members and pilots for the two stars. They were prompt and had to pick up the pieces for the rest of their inefficient ground team. Get it together because right now you have a plane full of angry patrons… and it’s a full flight.
If you find yourself at the McCarran airport I would just try to avoid this airline altogether. The flight crew was wonderful but the team on the ground? I’ll pass.

Overbooking???