Ulta Salon Cosmetics & Fragrance

I think someone else already said it, but I’ll reiterate … rude rude rude. Aside from not having any of the 3 foundations I use in stock, when I walked in no on was even near the front door, the 4 or 5 people who worked there were talking ro each other in the back, and the only girl who was working in Clinique couldn’t really help me because she works for Clinique. However, she missed a golden opportunity to make a sale. When I asked if she could help me she said in a min … while she should’ve said, «absolutely «and proceded to direct me to the Clinique products. So much for any sales ability. And these people have jobs with so many nice and or smart people are out of work. Ok fine if you suck at sales … at least be polite.

The one and only cashier working was so slow and chatted with every customer while there is a long line. I never seen anything like it! Shooting the breeze while there is a long line of people who have other things to do is unacceptable. With all the other negative reviews I hope they get there act together because Sephora has much better service and hate to see another store close.

Came in here to grab a deep cleanser for my brushes. Immediately was acknowledged when I walked in which is always nice. The associate asked if I needed help. I told her j was looking for a brush cleanser and that I was open to recommendations. She showed me a few great brush cleansers. I really liked her helpfulness so I inquired about a few more items like moisturizer and spot treatment. I wish i would have grabbed her name because she was so patient and helpful.
Arms full it was time to check out. Frances tang me up… She was rude and pushy! She acted like my purchase as inconveniencing her. I looked at her name tag and it said co-​manager. Which was extremely hard to believe as she was not friendly at all! This store would have had a 5 star review from me but management needs to learn customer service and not make guests feel rushed or upset.

I like Cat she is great with blondes. Plus she is very nice. With the store coupons I feel like I get a great deal.

Horrible customer service. I walked around the store for a good 45 minutes and not ONE employee asked if I needed help with anything and when I get to the counter to check out the cashier asked if I found everything okay… Really? Most of the women that work there act like they’re above/​better than you. That’s not how a customer should feel. Definitely not an inviting environment. Next time I’ll make the drive to Sephora.

Rude. Uncaring. Uneducated in products, services and options. Came in for a hair appt-​thought I would try the Salon because I generally like Ulta and have always had Redken color. First thing Cat told me ‘I don’t have time for that– the appt was booked as ‘x’ only’ she was irritated and not friendly. My mistake for staying thinking that she could be professional and do a good job. Color came out brassy– she didn’t have time to fix so I had to wait for the salon manager– who was nice enough, but then wanted to charge me another $ 65 to ‘fix’ what Cat had done. Linda, the manager couldn’t figure out what to do in the computer so I didn’t get charged for another full color service. REALLY? Ended up being another $ 25– they can’t ‘fix for free’ corporate ‘doesn’t allow’ that. NEVER AGAIN. Overpriced crappy service.

You have the most OVER-​RATED Chickens that work up in this particular ULTA. I WOULDNT TRUST NOT 1 of them to give me any sort of makeup advice. I take that back maybe advice on how to look like a crater-​cake face clown. It’s a shame how you can’t even go into a beauty store and get proper help, and women spend so much $ money on cosmetics. Some of the women at this location are ridiculously rude, aren’t you there to work and help? Their lazy selves can’t even check on a product at another location. For the ladies I hope you check on
and write a list of the things you need to purchase, I wouldn’t ask those wolves for any sort of BEAUTY advice!

Still love this location but, Valerie with Benefit Brow Bar is no longer there. If you need your brows done, Amie does a good job too. She’ll give you an outline of your brows before waxing them if you ask and she’s also very knowledgeable about skin care. Overall, the store is still very lively and can be a bit busy at times. The key to having a nice experience here is to have an idea of what you’re looking for and be patient if it can’t be found immediately. Employees and managers have always been helpful when given the same level of respect I expect. Unlike other reviewers, I have not experienced the so called bad customer service. I’ve seen the way some of the customers treat the employees and managers and the managers and employees have been, at the most, firm and stuck to policies. Certain discounts can’t be applied no matter what they do and it’s not the stores fault.

Rude rude rude. The managers are not very bright and not interested in doing their job. Rolling their eyes seems more along the line of their job description than customer service. The woman I spoke to was less than professional blaming me for an issue that was created by her employee.
They were also not interested in retro actively applying the regular $ 3.50 coupon that I forgot to mention because I was so flustered from speaking to customer service via phone in their store to sort said issue mentioned above.
Oh and when I walked back in to have it applied the other cashier girl with short blonde hair said «oh my god!» Im not sure if she was saying it like omg we’re so happy to see you again or oh my god she’s back after being here an hour sorting the problem we created for her.
So you don’t feel like applying the coupon because the points system isn’t working properly. Worked fine at the Henderson store I visited after yours. «We could try it if you want to risk it.» Haha, seriously? Did they train you to say that at Ulta orientation? When problems arise that require you to think on your feet I don’t think that’s the kind of response they want you to give to the customer. Are you kidding me? It’s a pain to do I was told. I was huffed at. Yes I paid with points (and cash) that I redeemed. I’m sorry that it’s a little outside the realm of what you feel like doing but returns and refunds are apart of your job right? Oh, ok good. Sometimes you do stuff you don’t feel like. That’s the world we live in. I didn’t get paid for the hour plus I was there on the phone with customer service so consider yourself ahead of the game.
The manager was right there and didn’t not intervene and say «oh I can take care of that for you.» I was so pissed I drove to another store in Henderson where they completed the refund for me with no moans of discontent needed. Amazing. I also briefly described the issue with the coupon since they would be completing the transaction now and the girl next to me (off duty employee) said «oh I heard their store is really bad.» So don’t expect good things from this location. Just drive a little further to Henderson and pretend store 100 doesn’t exist.

I like this location much better than the one on Stephanie. It just seems way more organized and more space in the aisles. Nothing worse than trying to find what you need but can’t back up enough to see anything. Not to mention if you are actually sharing the aisle with someone else. Holy claustrophobia! Just forget about it!!! Great selection for all price ranges. Sign up for the loyalty card to earn points that you can redeem for cash off.

Walked around for almost 45 minutes no one said hello no one helped me or offer to help with any of the products I was looking at and co-​manager almost mowed me down in the aisle walking past never said hi or sorry or anything only got a proper greeting at the checkout counter won’t be going back to this Ulta even though it’s around the corner

I came here about 2 months ago to return an item. I had the item with me in the Ulta bag along with the receipt. I came in there, (NO one even bothered to help or say HI first of all) and waited in line which took about 15min since there was only one person at the register — understandable. Finally, it was my turn. I came up to to the girl and showed her the item I was returning. Rudely she asks, «Do you have the cardboard sleeve that came with it?» Obviously I didn’t — but neither did I think a small piece of cardboard would actually matter. I told her, «Oh. Im sorry, I don’t. I had no idea I needed that to return the item.» She replies, «Well. You can’t return it without that sleeve.» (not even, «I am so sorry, but.») Surprised on how rude she replied, I looked at her in disbelief. Now I was PISSED. She saw the look on my face and she immediately says «I can get my manager if you wanna talk to her.» LIKE AS IF I ASKED FOR ONE?! Not only did I wait in line for this, but the fact that she had the audacity to speak to me like I was stupid. If I had been aware in the very beginning to make sure that all cardboard pieces, sleeves, tape, tags, etc has to be present upon returning, I would’ve NEVER bothered to drive all the way to the store just to be rudely turned away.
If an item is in good condition, and a valid receipt is given upon returning, what is the point of hassling a customer about something that small? Obviously a used item won’t have the original tape pieces or cardboard covering along with it! Regardless, doesn’t matter how big or small the «issue» is, there should always be a positive manner in handling it. Not only did this woman tell me I couldn’t return it after driving there and waiting in line, but she had to make it worse by being rude about IT.
I’ve returned items before, one of them including a cosmetic at Sephora and I’ve NEVER had a problem with them nor have I been hassled throughout the return process. And may I add, the location on Stephanie was just as bad in matters of friendliness and service. I love your products, however, I will never bother coming back to your store ever again.

I booked an appointment with Julia 3 months ago to fix something another stylist had messed up. She. Ot only fixed it, she made my hair look amazing and she did it all with an amazing attitude and a great personality.
I recently went back for her to retouch my color (on March 19^th) and once again, Julia worked her magic. She is fun, professional, and a master at her craft. Some people look at me funny when I tell them I get my hair done at Ulta but they can’t deny that Julia had done a good job. Grab an Ulta card and you earn points fast on services. They also happen to have a 20% off Redken color services right now.

The main store is a little over-​priced, so I’d give it 3 stars. They have a great selection but my hairspray here is $ 18 and $ 12 at other places.
I’d give the Benefit brow bar 5 stars because of Valerie. She clearly knows her brows and listens to what you want, as well as giving her own advice. I brought a friend in from overseas and she found time to squeeze her in, even though she knew she clearly wouldn’t be a repeat customer as she lives abroad. This to me shows great customer service and I really appreciated it. I will be going to Valerie from now on.

After making salon appointment for me and my mother this weekend, well over $ 100 worth of hair and skin work, we ended up leaving with no work done.
As soon as we walked in no one greeted us, no one asked if we had any questions or was looking for anything, nothing. Then going back to the salon and standing in front of two associates they continued to talk to one another. Didn’t even acknowledge us for 10 minutes, then turned around and started to talk to one of the hair dressers. Frustrated me and my mother walked out and then she called to make sure I was still coming to my appointment when I walked out. After telling her about our experience she said well we were busy with other things and answering phones, when clearly we stood in front of them for 10 minutes and the phone didn’t ring once.
Was disappointed I didn’t get my spa day, but definitely will not be going to this location again.

I came here looking for sulfate free shampoo for my daughter. The selection in the store is pretty thorough however the staff barely knew anything about the product and even gave incorrect advice (although they later corrected it after talking to the salon). The shelving was a mess, they always seem to be out of the specific product I am looking for, and the labeling in off on the shelving making it very difficult to find specific brands. (specifically the L’oreal section had no L’oreal product.

This review is specific for Valerie at the Benefit Brow Bar. She is friendly, experienced, and talented. She calls to confirm your next appointment, and she usually has same-​day availability if you call ahead. She remembers you at your next visit.
Unfortunately, today I went to another location and saw Corinne (on North Rainbow). I am now suffering the consequences! See my other review to know the ONE person in Vegas you shouldn’t let get near your eyebrows.

Worst service ever! I mean it never fails in this place. Never are you greater at least the 5xs in the past month I’ve came here I haven’t been greeted it could just be me but I’ve gone in all hours and not even a Hello.
So I usually know what I need when I come in, I try to make it quick since it’s more of a self serve place. I go straight for my needs then realize I couldn’t find one thing. So I asked the nearest sales associate for help.
She states at me while I ask her for the NYX brow gel, she response did you look?
Well yes I did and I couldn’t find it. She goes oh, umm…
I said it was online and she responded oh, we don’t have what’s online. I said ok
It was silent as we both stared at each other. I said well do you have another brow gel line you carry? She said yea the Anastasia one.
By that time I was feed up with her I said ok that’s super helpful.
I don’t know if it’s just me or what but as a sales associate wouldn’t you recommend other lines to meet the needs of your clients? Wouldn’t you direct them to the next solution? Instead I felt like I was talking to myself.
I get to the register and I’m sure they sense my vibe they offer me a free moisturizer sample. Honestly, I don’t want free samples I don’t care about samples. It’s something as simple as giving service to your guest.
Of course I’ll be back to continue to help myself and give people like this business cause of what they carry not cause of their service!

I frequent this location often since it is down the street from where I live. They have an Ulta Club card. Make sure that you join. You get coupons throughout the year for discounts on your purchases. You also accumulate points for every purchase to redeem for free gifts. It’s completely free and totally worth it. And if you ever forget your card, they can always look it up with your phone number.
They have every thing cosmetic and hair product that you need. They carry national brands like Cover Girl and Revlon to the prestige brands like Clinique and Bare Minerals. I don’t like going to department stores for my fancy cosmetic stuff because I know they work off commission and can be a bit pushy. And why go to Walmart when you can get points with your Ulta Club card? They have a 20% off coupon twice I year, which is probably the best discount they have. That’s when I stock up on my Philosophy Purity face wash and Bare Mineral foundation. This stuff can be pricey so any discount helps.
There’s always someone walking around to help you and everyone at this location has been super friendly. No snobs at all. The reason I docked a star is because they can be out of certain products at times.

I shop at this location more often because it’ better stocked, it feels like there is more space to maneuver around the aisles, the store layout is better organized, cleaner, there’s hardly anything out of place. Plus they have a better selection of NYX products here!
There is always a sales associates on the floor. Ones who are real friendly and willing to help you. Most are knowledgeable in hair and makeup. Cashiers are pretty efficient and there’s hardly ever a long wait. Just so much easier to shop here as opposed to the other Henderson location.
Like all Ultas, they carry both designer and drug store brands. Although some of the higher end brands the product line is limited to the best selling items.
Use their rewards program. It pays off. The last time I reached Level 13. it only goes to level six I think. But they figured it out that I got $ 80 credit for fragrance, which was pretty sweet!