Tropical Smoothie Cafe

I waited for 20 mins to be served before I walked out. Tropical smoothie is always SO SLOW, but this was ridiculous.

First I had to repeat my order several times because the person talking on the drive thru did not know how to speak english very well. Then I spent 25 minutes in the drive-​thru and they gave me the wrong tacos so I had to wait another 7 minutes. Then we came home opened our daughters cheese quesadilla and they put marinara sauce on it. Overall horrible experience!!! Never going to that Tropical Smoothie ever again. You guys need to get it together and get a good manager!

24 hour drive through … Slow device no matter the time though. But hey at least there’s on the east side right !

I’ve been eating tropical smoothie for years. I used to eat it everYday sometimes TWICE A DAY but seems to me as all these new ones have been opening up there food has been INCONSISTENT.
Idon’t care if the service is bad as long as my food is EDIBLE and taste the way it should. I was happy when this one open on this side of town because the food was good but now they are falling off they need to teach they’re employees to cook it right and good all the time.
This place food is inconsistent and a waste of money and time.
I called about an order of mine that i wasn’t happy about. (this is the second time in a row) But it was the team leader that made my thai tacos and it was the worst thai taco I’ve ever had. If your team leaders aren’t making them right WTH !! She did say i can come back and get a refund.
HIRE NEW WORKERS AND TEACH THEM TO MAKE CONSISTENT GREAT FOOD THAT WE’RE USED TOO, IF IT DOESN’T LOOK GOOD TO EAT THEN THROW IT OUT ! DONT GIVE IT TO CUSTOMERS.
P. S. I have never wrote about a bad experience, but i just hate wasting money on food with inconsistency.
please fix this problem and micro manage these people.

Great smoothie, had the new breakfast chia banana smoothie. Great veggie hummus wrap. Quick services. I’d definitely come back!

I love their meat-​free chicken, every time I get a wrap with it, it tastes so good, perfectly seasoned!

I love tropical smoothie. Sadly, this one disappoints. My friend and I left after not even being acknowledged by the employees after 15 minutes of waiting. Bad customer service and long wait time!

Love this place! The tacos are fantastic, especially the Thai and Korean tacos. Went here randomly when we were looking for smoothies and it paid off. Definitely going back for more tacos.

I’ve been in and gone through the drive thru a few times now. My order is always right and they are normally pretty quick.

By far one of the best 24 hour tropical smoothie café in town hands down. Only saying that because I’m a local and I frequent here. Nice to know that they actually remember me there. Service is quick, and convenient along with the friendly staff. Blimey Limey with mango please!

I love tropical smooth. Especially over jamba. I’ve been to many locations (not close to home). When I found out this location was opening I couldn’t help the excitement knowing it was so close to home. Unfortunately, this location sucks! Mainly the time efficiency… I’ve never been inside. The times I’ve been here I go to the drive-​thru. It’s literally a 10 min wait or sometimes more. The team needs better management and training on working faster. Customer service is great in friendliness but dammit give me my smoothy in time before it turns into water!

Tropical smoothie is my favorite quick healthy spot. Sad to say this is the worst location in Las Vegas. Customer service is not up to par. Seems like the employees can care less about the quality of the food. Been served a smoothie only 80% full and a already opened bag of chips. They’ve mixed up my order a few times. Seems like a managing issue. I would love to see this place improve.

We were craving Jamba): but they were already closed for the night… so we ended up here.
Ordered at the drive-​thru: Island Green, Blue Lagoon and the southwest salad.
It was crazy late already, there were no other customers and only one employee. We could see her in the window frantically running around and squinting at what was probably a «how-​to» menu guide. She was microwaving a bunch of shit and shaking the container of salad. LOL!
She took at least 10mim for 2 drinks and a salad (not really efficient for a drive thru). When we finally got our order… immediate regret!
First: Soggy salad because she decided to microwave it HAHA topped with a pound of rice and other random ingredients that I’m pretty sure didn’t belong in it. Not to mention she omitted the main thing… the chicken!
Second: WATERY ass «smoothies». No flavor, unsweetened. Wtheck dude. Why is she so frazzled that she’s struggling to make two drinks?
1 star because she was nice. Buuuuuut too bad it’s not enough for me to want to come back… ever. Girl bye!

The smoothies are great but the wait time inside and through the drive thru is ridiculous. We’ve been 20 minutes waiting for only one smoothie. This is my only complaint. There should be more 2 persons working at this facility.

Customer service is strange. Friendly yet disorganized. Disorganized in the sense of workmanship priority. The establishment was a tad messy. Not particularly «dirty» but disorganized. Tables partially wiped down. The kitchen was organized but the floor was not the business. Like, «grab the mop and broom, please. Thanks.» Not to mention that my wrap was left halfway finished because the register was low on change and it was pivotal that it be restocked there and then.
Not to mention that the establishment wasn’t busy, so there was nothing to skew them from tiding up a bit.
Overall, Tropical Smoothie never disappoints when it comes to food and beverages but this one should consider retraining or better management.

I have been to this location 3 times. I love me some trop smo, but sheesh the service here is the worst every time. They are understaffed, meaning only one person is working here usually.
I wait 15 plus minutes at the drive-​thru and that’s a conservative estimate. It wouldn’t be so bad if the girl working actually pretended to like her job and smiled maybe… I don’t blame her if she’s having to pull the shifts by herself (if that’s the case). She’s usually way too busy to even remember to give you all of your order. Literally, the wait it so long, I forget what I ordered until I get home and I’m like oh snap… she forgot to give us… whatever. If there is more than one car in the drive-thru…keep driving. You just saved 30 minutes… you’re welcome.
Good luck fellow trop smo lovers.

I love Tropical Smoothie Café. Good food, great smoothies that aren’t watery like Jamba Juice. But this location is terrible.
I was glad something opened up on the east side that is somewhat on my way to work (catching the 95). But the drivethru window is painfully slow. Even when ordering just a smoothie and I’m the only one there, its so sloooow.
I usually only go to TSC when I get text alert about a special discount or free smoothie. Any time I come to this location they are almost always caught off guard by the promotion. There have been times when I’ve ordered food off the menu and the person taking my order wasn’t even aware it was on the menu.
Today I got one of the new «savory island club» with kale and apple slaw, sounds awesome right? It was toasted to rock hard status. I couldn’t even finish it, I was afraid I’d shred by gums.
I hope this location gets better and doesn’t close, east side needs more healthy food choices. But this location really needs to step it up. I will happily update my review when they do.

I stopped going here couple of months ago due to bad service.
I went to drive thru and we waited 30 minutes and we had to leave because im gonna be late for work. and worst there was only 2 cars ahead of us. thats why you use drive thru so transaction would be smooth and fast.
I hope the manager reads all these bad comments. if you dont train your people you’re going to lose customers. And tropical smoothie promotes healthy living but with bad customer service in this specific location, na ah. wont come back ever

I love TroSmo, and I love that this location is open 24hrs. They have a wide selection of healthy to decadent smoothies (greens, fruits, chocolate, peanut butter, etc) and the food options are decent too. You can have from their breakfast menu all day, and as a breakfast nut who craves eggs and bacon at odd times, I appreciate that. Their quality of smoothies also far exceeds their competition.
I’ve been to Tropical Smoothie locations across the valley and experienced the same general wait time at all of them. It’s seldom quick but worth the wait. No shame there– they make most of their items fresh. But this location takes «wait» to a whole new level. It is painstakingly slow. Something is definitely wrong with the staffing here, and that is a darn shame. If you are in even the slightest rush, avoid at all costs– especially the drive thru!

I love Tropical Smoothie and I was so excited about this location opening up because it is the first TS to open up on the east side of town, but they are too understaffed in my opinion.
I have used the drive-​thru twice and both times I have had to wait 15+ minutes. The first time I went, the person taking orders was having trouble hearing what I was saying through the speaker and apparently was having trouble recording orders because my order seemed to be too confusing to be served correctly. The second time, there was only one person managing the drive-​thru and the front — ONE person.
My smoothies always come out tasting delish, I just wish they came out in a more timely manner. Haha.