Tory Burch

Service here was awesome. Whoever was helping us (didn’t get her name unfortunately!) was really attentive and kept bringing purse suggestions for someone in our group who was looking to buy. The kicker — we were offered nice, cold drinks to sip on while we were shopping — including Corona. What!

Great customer service! Julie helped me throughout my entire shopping trip here and gave me suggestions when I couldn’t decide. They have a great selection of handbags and accessories. This is now my favorite Tory Burch store.

Wonderful customer service. Great selection. Hector was so helpful and friendly. If I lived in Vegas this would definitely be my go to Tory Burch store.

I have a new love and its name is TORY BURCH. The store is amazing and not over priced, like I thought it would be. I will definitely be buying me a course, some boots a wallet, hell maybe the whole damn store. Very friendly staff, very accommodating.

Thank you so much Ms. Diane for helping me out. You are SUPERB in your customer service skills. I recommend to all to go this location. I went to outlet (north) but so crowded. Here the staff are very accommodating and they have all the thing I want online. Same promotional discount as in their website. I will definitely stop by when I go to Vegas again. Thank you again Ms. Diane!!!

I got here at 7:30pm and I am just now leaving (8:45pm). It took them one hour to make a simple shoe return. They didn’t give me the tax back so I asked them to change it, the sales associate Paul was very rude and insisted the amount was correct. I work in finance, I think I know how much I get back on my card. He then said that he had to call web services and that it would take more time. Such horrible customer service I am really disappointed because I love the brand Tory Burch. Their online customer service is excellent but they need new managers at this location.
I don’t have the time to spend more than an hour at a store to make one return (with receipt in hand).

I needed to write an update because although it’s only been a couple months since my last review, so much has changed!
I was here earlier this month on another window shopping trip when I decided to buy a purse that my mom has been obsessing, as a birthday present. Given my prior experience, I wasn’t sure if I was going to make my purchase here, however, that’s when I met Paul. He was so nice and very patient while I was discussing the present with my siblings and making my decision. It was a completely different experience and a wonderful one! I shared my appreciation for his fabulous service and made sure to take a business card.
Fast forward two weeks and although my mom had said she wanted this particular purse (several times!), she decided she didn’t want it anymore — it was larger than she needed. So, I brought her to the boutique to return the purse and search for a new one. Paul was there and it was a pleasure shopping with him again. Not only did he remember me, he remembered our conversation! As we were shopping, he informed me about a client-​only Pre-​Sale Fall event that started the following day and he ensured that we’d be able to take advantage of the event’s promotion. We ended up choosing a purse and keyring for my mom, sandals and earrings for me, and I picked up a gift for a friend.
Over the next couple weeks, I picked up my purchases as they became available (a couple items needed to be ordered). I love my new earrings and sandals and my mom loves her gifts as well! I even received $ 50 off as a birthday gift, so I picked up their lipstick case. So awesome!
The selection here is still limited, especially compared to the boutique at Forum Shops, but with a fabulous SA like Paul, I don’t have to worry about in-​store availability. He makes it so easy to locate what you want and making sure it gets to you as quickly as possible without inconveniencing you. He is a real asset to this team and if it wasn’t for him, I wouldn’t have continued shopping here. Paul receives my highest recommendation!

Thank you Diane for finding me that cute pair of flip flops in my size and for the ice cold corona too. The customer service you gave-​superb!!! Next time I visit Vegas I will visit you as well :) The Palazzo shops are right up my alley yeahhhhh!

Akira Saito and Brittany are by far the best in customer service! They are amazing! Never met a manager and staff with such a great approach on dealing with a concerned customer! What a Great team! Thank you Akira and Brittany! Because of you. I Will definitely give Tory burch repeat business!

Bought a late Christmas gift for my sister and the salesperson Geraldine left a very bad taste and soured our shopping experience. I told her exactly the bag I wanted, wrote up my address and gave her my credit card to process. 20 minutes passed and I asked several sales associates and her to pls process our sale so that we can head to airport for our flight to lax. Ms. Geraldine preached to us like a parent talks to a four year old kid on why we shouldn’t be at the store but instead be at the airport 3 hours early!!! All we got was a sour face and a very diluted apology…) this store is not getting my business.

The customer service here is awesome. I visited this location to purchase a logo clutch to match both my black and tan pair of Calista boots. They didn’t waste any time showing me the 5 ways I can wear the purse. Freakin awesome!!!

I was expecting to see a larger shoe selection, but maybe they had all the new styles there. Staff was very helpful and the store was very nice. I always enjoy shopping at the Palazzo!

Ever feel like the sales people at the stores you shop at are miserable, lifeless, and clueless? Here’s a remedy. Stop by this Tory Burch store at the Palazzo. Their sales associates have a no non sense approach, yet very helpful and attentive. Ask for Emily. She is a sweetheart. She even offers you a beverage while shopping. You walk out feeling transformed. Did someone say retail therapy?

I’ve gone to this location of Tory Burch, the last two times I’ve been in Vegas. The staff has been super helpful each time, I’ve been. I like this location better that the one at Caesar’s, because the Palazzo seems less hectic. Last time, they offered my group mimosa’s at 10 am, which is probably why I bought more than I had planned on buying.