The UPS Store

Much cheaper for some things than the summerlin/​queensridge location. A bit smaller but never any crowds when I go. That’s a plus.

I recently sold a few sets of tickets through StubHub. They automatically generate a UPS Shipping label which meant I was in need of a few visits to UPS Stores.
My first experience was at a DIFFERENT UPS Store. It was easily the worst customer service I have ever experienced at any business I’ve patronized. If my label wasn’t already paid for I would have certainly gone with another carrier. After this experience I was not excited to use a UPS Store in the future. But I thought I would make the most of the opportunities and perform a little field experiment. I tried my best to remember the same questions and and ask them in the same manner that I had previously done when I had the unpleasant experience. Needless to say, my next two experiences were remarkably better, and in typical fashion a standard «regression to the mean» occurred. The customer service at the 2^nd location I went to was satisfactory, but at 3^rd store (this specific location) it was not only adequate… it was exceptional! It was clear and obvious that the franchise owner at this location has a high value for customer service and showed general pride in his business. I would be more than happy to visit this location in the future!