The UPS Store

I pick up all my packages at this location, because it’s conveniently located less than a minute from where I reside. I wondered sometimes, why there isn’t anyone here every single time I went to get my packages. The staff doesn’t even ask for my ID anymore. That’s how many times I frequently go here. That being said, I’m a regular here and you would think they would treat you like a valuable customer for always coming here to use their services. Far, far from that.
I was way beyond nice to give this shithole a few chances before I had enough of their lousy customer service and lazy a** staff.
Strike One. I came in to drop off a prepaid package, a return that had the tracking number provided on the bottom for me to take. A month went by and no transaction in my return. I made several attempts in tracking down my package from UPS, but the company told me that UPS was responsible for the package information and location. Since it’s prepaid, UPS would know the tracking number, since it is already in the system. Cheryl, who was assisting me that day didn’t seem to even want to lift a finger in locating my package. I told her the specific date and time I dropped it off, but she’s so damn lazy that her excuses were irrelevant to why she can’t look it up. Told me there’s no way in tracking it, since I have so many packages that left that day. Really?! Even though I gave you the specific time and date? Slothful worker here. It would be more proactive for her to stay home and flip the channels on TV! The company that I was sending the package to noted they’re just not wanting to help you when they know they could. Awful, AWFULLY Lazy service.
Strike Two. I came in to pick up a few packages before heading to work and I see Ying/​Xiang only asian lady that works here just sitting around with a guy friend that apparently came over to visit her and keep her company. My packages arrived here at 10:45a.m., and she didn’t even scanned them until I walked to through the door at 1:50p.m. She looked stunned, empty-​headed, slow, and half-​baked. She realized she forgot to scan them and I had to wait over 15 mins. to pick up three small packages, which I was almost late to work for. No apologies, nothing. If you’re at work, why don’t you do your job, instead of having your boy toy friend around to distract you from doing it. No care in the world for their customers. Now I understand why nobody comes here.
And then the final straw. Strike Three. I came in to pick up two packages, which one of them was not yet delivered to this location. I asked that same ditzy asian lady Ying/​Xiang that I had another package that was suppose to be delivered today, but it hasn’t been dropped off yet. I asked her if she could track it to see where it is. She told me she can’t and that I need to provide the tracking number for her to do anything. I told her isn’t there a way to look it up in the system and she said no you have to give that tracking number to me. I told her I can probably find the tracking number but my phone is in my car. Do you want me to go get it? She told me yeah.
I go get my phone, try, and retrieve my emails from UPS notification. Android doesn’t let me get that information, telling me there’s no results. I go on UPS site and my password & username doesn’t go through. So for over 15 mins., I’m trying to get this tracking number that Ying/​Xiang says she can’t get… then Cheryl, a rude, unprofessional staff is standing behind the counter all this time listening to Ying/​Xiang tell me all this… speaks up and says can I help you? And I tell her I’m looking for my tracking number. Almost 30 mins. and after changing password & username to log into
, I tell Cheryl, I finally obtained the tracking number. Cheryl, all this time had the tracking number in front of her face, telling me. yeah you’re suppose to get another package today, but I don’t know where it is. I asked her how did you know that & she said out loud the last four digit of my tracking number.
I told her. all this time, you see me standing here trying to get that tracking number & you didn’t even bother letting me know that you looked it up!!! I told her why did she tell me she couldn’t look it up??? Cheryl replied with some foul attitude with. I didn’t say that!?! I told her I’m not talking about you. I’m talking about the asian lady in the back that was assisting me. Cheryl laughed and said maybe she didn’t know. I told her. well maybe you should train your staff better. Cheryl shrugs her shoulders like she don’t give a shit and started laughing. That’s her answer. How unprofessional can one get?! And if she’s the manager of this store location. I feel sorry for the owner to have some shitty workers that do nothing for their store than lose customers. Beyond rude, offensively impolite, & ill-​mannered.
Zero stars to this place and ONE star for their Corporate Office that will talk to the owner about their discourteous & impertinent staff.

Worst experience ever! Please go some where else.
I went here to mail a important document and couldn’t begin to tell you how rude the staff was and unhelpful. I brought a copy of a bill from my work so that they could use our company account info (which we get a discount for) and it was like I was taking to a wall. I finally had to walk out of there because they wouldn’t even try to help me look up my account based on this info or help me know what I might need to have them look it up.
So if you want to have the feeling like you are talking to someone from the DMV… then go here.
If not go anywhere else! where they actually have customer service skills. I ended up going to fed ex and couldn’t have been happier.

I walked into this establishment to open a box because it is closer to my home. I waited and when I heard how the employee talked to a customer I was shocked. She was blatantly deceiving this customer. I decided that this is not the kind of establishment that I wanted to deal with on a daily basis so I decided to just walk out. I am sure that this place would be better if they had a new manager that had better customer service skills.

This location is great! There are never lines and the staff is always friendly. I did have an issue once, but the staff was super helpful in resolving it. It is WAY better than the extremely busy post office around the corner.

If I could give zero stars, I would. I’m completely disgusted with the way I was treated at this store and even more with the manager’s attitude when I expressed my concerns.
I came to the store and told them I wanted a package delivered next day. They quoted me 2 prices … one would get it there the next morning for $ 94, the other would get it there the next evening for $ 57. I chose the $ 57 option and sent the package. It did not arrive the next day … in fact it arrived 4 days later. The person that needed the item was very upset at me becasue I promised him it would get there the next day. I called the store and they told me it was not their fault and the postal service made the mistake. The blamed me for not picking the $ 94 option.
The manager was so difficult to talk to … kept interrupting and showing no remorse for my problem. He was very arrogant and just wanted to point out that I was the problem not them. Wow … very unprofessional. Not the way you should run a business. Very sad. I will NEVER go there again. I would discourage anyone from doing so either.

Very nice employees. Donna was absolutely wonderful.

It’s a UPS Store. I needed some papers faxed and they do faxing. Cost me 2.50 each page but the process was painless and they gave me a free cover sheet as well as printed the confirmation on the back of the cover sheet to save paper.
If anyone has a USAA account, UPS stores now offer a method of cash deposits. Basically 2 dollars of what ever you’re depositing goes toward a money order for the amount you’re depositing (up to a thousand i think) and they deposit the rest via your atm/​debit card. No more depositing into another bank then filling out a check from one account to deposit@home to the USAA account which is how i’ve been doing it.
Fast, friendly and knowledgeable service.