Tahoe Springs

**DON’T USE THIS SERVICE** If I could give zero stars I would. This is the worst customer service I have ever encountered. They send harassing texts, won’t come to pick up their equipment and say they are going to send you to collections. Worst company ever. They will do everything to get you to sign up for their service. They drop off more water than you needed or wanted. They don’t give you a bill and call and send harassing texts for payment. Do yourself a huge favor and order from Sparkletts. By far better service. Honestly any other service is probably better than them.

Best water company, all the staff is polite and very customer service oriented. Bill pay on line very easy to use.

My friend, Kenny Lake, turned me on to Tahoe Springs. They’re LOCALLY owned and do a great job supplying REAL Spring water from the Bishop CA area. Yes they do RO, Coffee Service, Residential and Business accounts.
Their Filtration Systems are designed to remove harmful impurities like Cysts, Arsenic, Lead, Radium, Aesthetic Chlorine, and other harmful chemicals. With a Tahoe Springs Filtration System, you’ll drink fewer single bottles of water, saving thousands of bottles from clogging our landfills. Clean, Crisp, Refreshing Water will improve the taste of everything you make like Coffees, Teas and Drinks. Everyone drinks more water and less sodas and sugary drinks. Enjoy an endless supply of delicious drinking water with a push of a button!

Poor customer service… Money hungry business owners!
I had canceled my service, returned the bottles and cooler. I never got credit for the the bottles that were returned with the cooler. I had a total of 5 bottles returned 2 of them and got credit, I have 2 more bottles picked up with the cooler and never received credit for them…
It is ONLY 10 $ but its the PRINCIPAL that matters.
Someone will be out on June 1, 2015 to retrieve the bottles.
Thank you,
Josh, Tahoe Springs Customer Service
***And they state that the bottles were NEVER picked up. On this date ^^^^^^
Good morning! This is Josh with Tahoe Springs. I’m sorry but the last time I see bottles being retrieved is on May 15, 2015. I can restart your deliveries and a new service agreement must be signed when you restart.
Thank you,
Josh, Tahoe Springs Customer Service
^^^^Wow really inconsistent (June 1^st ~ per email above ~ then May 15^th was the last time they picked up the bottle…) I also asked for pricing, but I guess its all about signing ANOTHER CONTRACT
I replied:
So you mean to say, some random guy in a tahoe springs uniform and driving in a tahoe springs truck picked up my 2 bottles and he doesnt work for your company? Can you look further into this? I also have one more bottle that I need picked up and credited to my account.
Then Tahoe Spring’s reply:
I understand, but no bottles were retrieved that day. I don’t know what happened to the bottles. I only know that we did not get them. I apologize for any confusion.
Josh, Tahoe Springs Customer Service
I called them and Josh states that the driver is RETIRED and they cant investigate this.
When I asked to speak to someone higher that may be able to resolve this, he says NO, Its just me!
Well, then if this is how you do business, shame on you. Overpriced and unfair money hungry individuals.
Nice to you when they want to sell you their product, when you have finished your contract and would like to terminate your contract they give you a difficult time. Keep the extra $ 10-​$ 15 I wouldnt want you to cry over it! And plus, they refused to pick up the bottle that I have here because I had ended my contract with them and they no longer do routes in my area! I live in Spring Valley not Pahrump or North Las Vegas!
It’s also funny how there is a positive review from Joshua G…
When the guy who’s been sending these responses from the company is
Josh Garcia (
)
Coincidence??? I find it PATHETIC!!!
STEALING FROM CUSTOMERS… $ 5 AT A TIME…

Just cancelled my service since I moving out of state, I asked if I would get a partial refund for the cooler renter since I just paid for it again in November and was told NO, we don’t pro-​rate. This is ridiculous, the company needs to charge their policy and break up the cooler charge monthly! Don’t know how they are still in business with all the 1star ratings! Peace out!

I was very unhappy with this company. I have to think they have their close friends and family writing the 5-​star reviews. We finished with them owing me $ 65, but am not pursuing getting it back, because I just want to be done with them.

Horrible experience. Worst drivers ever, poor customer service and even if you complain about a driver and their actions the manager makes excuses for their behavior. I will never ever ever recommend these people to ANYONE! I cancelled my services and the driver tossed my final bottles around like a child having a temper tantrum and they want you to open the doors to these people?! Yeah. No thanks. You suck.

Great water and better service. My deliveries are always there when my schedule says it will and in the rare event that I do have a problem their customer service doesn’t patronize me with ineffectual apologies and fake sympathy. I get my issue solved efficiently by polite and concerned people. A sorry doesn’t solve a problem and I’m glad that this company understands that.

Even 1 star is a waste to this jerk ass company!!! We got their service around 1 month ago. The sales told us you pay $ 20 for the rental with 4 free bottle of water then you order at least 1 bottle every two weeks is fine. After the agreement signed up, here is water happened, the first week the put 3 bottles on the front door, second week 3 bottles, third week 2 bottles without asking! I called them to tell them we cant drink these much water. The man who answer the phone is such a mother fucker with an ass hole attitude! He told me that I am under the agreement of getting their water! Yes, I signed for 2 bottles a month, why the fuck on the earth you put 3 bottles every week without asking?! Then he tells me I need to call them every week if I want to skip a delivery! You know what, I’m out of your fucking service. Take your damn equipment and get the fuck out of my house!!! I see there are other people also have problems when they cancel their service, I will see how is mine going!

Great local water delivery company offering fair prices and great quality water. Both spring and purified, 5 gallon, 3 gallon, ½ gallon & ½ liter. They deliver every 2 weeks and rent coolers super cheap!

They send you a text message a day before to inform you that they are delivering. I was finally able to ditch my bottled water because nothing tastes quite as refreshing as Tahoe spring water. I usually fear any sort of contract but it cost us almost nothing to start up (dispenser came with it). One bottle is 5 bucks, it’s the same price & volume as aquafina value pack we used to purchase at SAMs club. Our guy even carries the bottle inside of the house whenever my husband is not around to do the job. Refer a customer and they will give you a month credit.

AMAZINGLY great water! Great service! After a while, I got really tired of always getting bottled water at the grocery store. My deliver guy is really cool and friendly. Bottom line, best water in town, so get it!

Love em! best water in LV best service!

Great service and price. I’ve shopped around and this is the most affordable best tasting water out there!

I’ve had service for about 4 years and love my water! The people at Tahoe Springs are very friendly and nice!

Yikes!
A very nice salesman came in our office & we agreed to buy their water and have their water cooler. We signed an agreement stating they will refill our water every two weeks at a great price. Deal.
Two weeks later, no water. I call and ask they say it’s only refilled once a month. Well we are out of water and would like more please! FIVE DAYS later water shows up. When we go to use the new water, the cooler doesn’t work!
I called to have it picked up, we were over the service. They said they would come pick it up. I guess they came and fixed it two days later. Not what we asked for! I called again and asked why it wasn’t removed, they said they would call back. Five days later I call them again, they tell me they will pick it up in 10 days. No thanks, we want it gone now. I feel like this water cooler is a disease I can’t get out of the office!
The manager is very nice, the lady who answers the phone is a complete snob who cares very little about customer service.
This company needs to run like a business. If people are not satisfied, why leave your cooler there? We got this service so it would conveneince us, but with the amount of time I have spent on the phone with them it has been a complete waste. Sad that their poor customer service is pulling down the whole company.
Let’s see how long it actually takes them to remove it. It’s been five days since the planned removal date…