Stainmasters Carpet Cleaning

DO NOT USE THIS COMPANY!!! Bait and switch. Surprises and upcharges. Low quality work. Their techs will try to upsell you. Hire a company with integrity and staff that stands behind their work.

I had same experience as everyone else on here with these clowns. Their 49 $ special turned into 300 $!! I refused and they kept calling their boss taking it down and down and down finally to 100 $. But nope we still said 49 $ and all they did was steam no soap. They were in and out in less than 30 min. Stay away thy are cons and should be put out of business.

Horrible! I to feel so bad for not looking at the reviews first for this horrible company. They quoted us for a 3 room deal… price being two digits, then when the arrived to do carpet, guy was up selling forever, price was three times over what they quoted on the phone. Kept it up and kept it up saying that if they did the deal we were quoted the carpet would look exactly the same. Talked me and my husband into twice over what we were quoted because we really needed a good job done on the carpets. Carpets came out horrible. I think they only used water. They are so dirty and very crusty. I’m so upset and feel totally taken advantage of, I will say the guy Carson was nice and even brought me my diamond earrings he found on the floor. Great guy working for a horrible company.

These people are ridiculous with the upgrades… DO NOT USE THIS COMPANY.
They will not let up… they tried to haggle us 6 times… they started with the 59 dollar deal we originally agreed on and then shot up to 300+…my husband caved in and took the 200 deal… when they left we saw that our inlayed carpet downstairs was coming undone so now we will have to pay to get it redone… they should be ashamed of theirselves…

DO NOT USE THESE GUYS!!! WORST SERVICE EVER!!! THEY RUINED MY $ 500.00 CARPET! BEWARE of the three names this company is operating under: Stainmasters, Silver State Carpet Cleaning, and Carpet Cleaning Service. This was one of the worst experiences I have ever had with a «company» (if that’s what you want to call it)!!! They came in and cleaned my stairs and two area rugs ($ 150.00:()…then tried to upcharge me on other services. They completely destroyed my beautiful sea blue area rug… it’s brown now. They tried three times to fix it, but surprise, surprise… they couldn’t fix it. I have now called at least 8 times asking to talk to Nathan, the owner, but they either give me the run around or put me on hold for ten minutes. All I want is for them to reimburse me for my carpet, and they are not capable of doing that. I’m still dealing with these incompetent people! NIGHTMARE!

I am very sorry I didn’t check with Unilocal first. What a scam! After getting a quote of around $ 70 for three rooms and a sofa, the tech arrived on time and that was the only good thing about the visit. After doing his test spot, he proceeded to quote an updated price of over $ 400. After we finally got them to do the work for the ortiginal price, the results were shoddy to say the least. Every spot was still there and the whole job took probably no more than twenty minutes. He spent more time trying to sell us on the expensive job. Do yourself a favor and do not call Stain Masters, as far as I’m concerned they are only masters of the bait and switch.

Wow! I don’t even know where to start. This has been one of the most stressful business interactions I’ve ever had.
I called and was quoted $ 69 and was never told about any huge additional charges for example: to use shampoo on carpet cost extra $ 77 and then to use chemical that MUST be used in combination with shampoo cost $ 77 totaling a whopping $ 223.00 for 1 bedroom + stairs. Huh? Why wasn’t I told this on the phone?
By the way I found out that this is called upselling, which I did not know until the tech called his «boss» and they kept haggling about the price. Please look at the photo I took of the price haggling that went on.
After 1 hr 20 minutes of haggle I finally said no and the tech still wouldn’t leave and then told me that he couldn’t leave until I gave him $ 20 for gas. At that time I got a bit worried since I was all by myself dealing with a stranger that didn’t want to leave my home.
I finally got the guts to firmly say please leave now… and after 1 more attempt of a personal offer of getting my carpets cleaned if I paid him on the side, which I said No to; he finally left.
My main advice here is to always have another trusted person with you when you have strangers in your house. Never thought I’d ever be in an uncomfortable situation like this.
To all you Unilocalers out there please make sure that if an advertisement doesn’t have a review or if carpets get cleaned for $ 49 which is on the stainmasterlv site; then it truly is TOO GOOD to be true.
Also there are 2 stainmasters locations but they are both run by the same owner.

Complete BS! It’s a rip off! They get u with a BS promo and get to your house with a different price. When u don’t go for the higher package they do a shitty job. Worse experience ever. When the guys were done, they didn’t even bother to go over the job. Don’t fall for it!

I am a PISSED off customer. I called the company and explained that I had a candle wax stain. They said they did not know how much a stain would be. But if they got it out, we might as well get the whole room clean. And talked us into 4 room for $ 59 special.
The man gets here. Does not know how to get the stain out. He calls his boss and explains to him to use hot water w/​the solution. Wala magic, the stain is out. We inquire how much is it for just the one room instead of the extra rooms. He calls his boss again, and the price goes all the way up to 130.
I will never deal with this company again. If i could give it 0 stars i would. Stay away from these scam artists!!!

I usually don’t write reviews but in this case I had to. Called about their $ 59 coupon special for 4 rooms. Made an appt for this week and they were on time and then quoted a price of $ 605! Now this is for a three bedroom 1400 sq. ft. home. I said I made and appt for the $ 59 special and the guy said they can’t do that. I said why not. He called the company three different times before he finally said his boss said he could do it but only steam it no shampoo. They were in and out in 12 minutes, I timed it. Carpet looked better before they came. What a sham! Stay away.

Stain Masters Carpet is the same company as Silverstate Carpet that you see in your mail flyers. Tons of consumer complaints! They advertise $ 49 carpet cleaning for 3 rooms but that is for steam only with no chemicals. They say it’s carpet care solution but it’s just hot water. For $ 179 they’ll do the rooms with a pre-​treatment and teflon afterwards. Hogwash! He’s on the phone to his boss when I said no thanks. Now the deal is &119 to $ 99 for pre-​treatment. I said OK at $ 99 but after he steam cleans the one master bedroom, I run my hand over the carpet and I get a bunch of hair that was never sucked into the vacuum. I wanted to feel the suction power and it was worse than a cheap vacuum cleaner. Trust me. This is a fly by night cleaning company that uses cheap cleaners and lousy equipment. Don’t play the Bait & Switch game with these cons.

STAY AWAY!
I bought a Unilocal-​Coupon for this company. When I called to schedule an appointment, nobody knew what I was referring to. They did honor my Unilocal Deal after going around and around. When they showed up, everything was an up-​charge. They basically wanted to steam my carpets with water for their «special» they run. I went with another company for my entire house and just had them do one room, which used up my coupon I purchased. Carpet didn’t look any better once it dried. I’m pretty sure they only cleaned it with water. I wouldn’t use this company again.

Beware: Bait and Switch
Purchased the deal $ 40 for $ 59 or 4 rooms. When the worker showed up he said he couldn’t clean the carpet without pretreating it and using shampoo. The new total he gave me was $ 219. After 20 minutes of negotiation and 2 calls to his boss, I got him down to $ 100. He seemed irritated after that and did my carpet as fast as he could. My carpet was left soaking wet and took over 10 hours to dry. The $ 100 I paid him still made me feel like i got ripped off.

BEWARE… this is Silver State Carpet Cleaning operating under a different name (read that company’s reviews) To continue with Todd’s post-​they arrived at 7:30 pm and said that they would have to charge us for a new carpet cleaning. We said that they were there to fix what wasn’t cleaned properly. They said no we need to pay again because this is a different guy. My husband asked the guy to leave. After he left, his boss called and tried to strong arm us into using their service since they said they sent a second guy there. My husband told them to stop calling us. He called back one more time. Do not use this company. We have had many reputable carpet cleaning companies in the past… don’t be a victim of their Money Mailer scam!!!