Smart Choice Dog Grooming

I wanted to give this place a great review as I was hoping to get our dogs done today. So my husband makes an appt. for Monday at 12pm. Well we waited and waited and well past 12pm and no call, no show. I first text a message asking are you still coming and stating the fact they were late but wanted to know are you coming. Nothing ! Not a great way to win over a new customer. But things happen, I finally call leave a message still nothing. I get a text message that just states «sorry» That’s it. I called back and get a hold of someone and asked why the no show and she tells me because of gas main break. OK I understand things happen but why no call. No offer to reschedule just a weird conversation. I told her she could have called and told us and she says nothing. Beyond unprofessional!!! I hate to slam a business but this was just strange. If you have a issue call your customers and they will understand. She claimed to have sent a text, she sent two, both odd messages But both were cause I made the first contact. Nothing regarding not being able to come. Pity as we if they were good we would have become a good customers. Instead you have a really pissed off customer. I just don’t get why as a business owner you turn away new customers. Oh well that’s what I get for finding them on Craig’s List.