Sav-Mor Rent-A-Car

I rented a car at LAS Vegas Airport terminal after standing in line for a while at other car rentals. They had the lowest rate for mustang convertibles. They miles are quite high, but then I dont expect to drive a mint condition car every time I rent. The mustang had a steering shudder as soon as I hit I95, I went back and they gave offered me a upgrade to SUV for Same price, I declined, they gave me a nice accord with dark tint glasses for reduced price. I declined all. No problems,
Ran into family critical emergency and had to leave the car at a different hospital while i had to take a medical transport to farther place. Long story short, Car abandoned with my personal stuff still inside, Spoke to the morning agent, Manager gave me his PERSONAL CELL PHONE and I arranged some folks i know locally and they did add them over phone as additional driver to drop off the car and gather and pack my belongings
HOW MUCH BETTER CAN CUSTOMER SERVICE GET. THEY SHOWED THEY ARE HUMAN INDEED AND EMPATHIC AS WELL.
Now onwards every time I NEED TO RENT IN Las Vegas (last place I want to visit) … I will rent from these guys. Ask for JIM the manager and tell him this story and tell him that I am very grateful person and a loyal customer.
RENT FROM THESE GUYS, LINES ARE QUICK AND THEY ARE A SMALL COMPANY AND NEED YOUR BUSINESS

Wow wow wow… bad bad bad…
I firmly but politely declined the additional insurance that as others noted is forcefully up-​sold by their counter staff. Luckily, the sales agent did not push further when he saw my fortitude.
I had my choice of three economy cars. I chose a Chevy Aveo, not known as a nice car, but also not known to come apart in pieces while driving slowly in street traffic. The first sign of trouble was when I exited the car rental site, and attempted to lower the sun visor to avoid being blinded. Instead of obtaining relief, the visor came loose in my hand, causing much panic in the car. Thankfully, I coolly avoided a potentially serious accident. It only went downhill from there.
The creaking, rickety jalopy I received for the money spent is simply not a good value! You may «sav mor» than if you went to some other agencies, but you are bound to not receive a good «valu!»

I am letting you know this is an awful company I booked a car on a website called
and purchased low cost insurance a head of time for $ 11 a day plus I brought my personal 21^st Century insurance card.
The total cost was $ 79.49 on the Itinerary this was for three days.
I gave the agent my booking number, and I told him about the insurance he refused to use the purchased insurance, and stated if anything happens to the car he would contact my personal insur.
He gave me the contract a mistake I didn’t look at the price.
I ended up getting charged $ 93.51 I guess I was lucky they really could of stuck it to me for more money the car was a PT Cruiser with over 38,000 miles that need an front end aliment when I complained about the price the employees laughed at me, and one agent said why are you worried about $ 15.00, and stated that I didn’t have an Itinerary that the contract was sign by me.
Buyer beware!!! I did report this company to the Better Business Bureau. I never booked a rental car that requried gas receipt upon return you know its not the money it the principal. One good thing
did refund the insurance money after I complained.

The worst car renting experience I have had in the US.
1. Though the website clearly states that there are unlimited miles within the state of Nevada, the person at the counter insisted that only 150 miles were allowed per day and that too not even to Reno or even Hoover dam.
2. They do not have any mustangs. Only Sebring convertibles are available while mustangs are advertised.
3. The website says 0.25 dollars per miles out of state, they were charging 0.40 at the counter.
4. The guy at the counter was very rude, and absolutely frustrated with his job it seemed.
Never trust savmor or ace.

All very simple:
Sav-​Mor = unsafe cars and horrible customer service.
I rented an economy car that had 47K miles on it. As I drove the car the first day, I discovered that the car had major issues — brake problems, vibrations and an exhaust leak.
When I brought the car back and informed the smart ass attendant about the problems with the car, he said it did not matter, because I got such a «smokin’ deal» on the car.
They also tried to sell me some ridiculously overpriced insurance when I picked up the car… $ 24.95 a day for CDW insurance??? These people are crazy!
It’s totally amazing how a company like this can still be in business. Please save yourself the frustration and do not rent from Sav-​Mor …

I recently had a very bad experience with Sav-​Mor Rent A Car and I will never rent from them again. First, Sav-​Mor forced me to pay for an upgrade from the economy car that I had reserved to a larger vehicle because they supposedly have a policy against allowing economy vehicles to be taken out of state, a major burden considering how close Las Vegas is to three other states. I pointed out to the sales staff person that this policy was never mentioned anywhere on their website, which I had read carefully when I made the reservation. The sales person then accused me of lying and said I had not read the policies on the website. I then asked the sales person to show me where in their policies this policy is listed. The sales person then spent several minutes searching through their policies before admitting that they were unable to find this supposed policy. At that point the sales person did not apologize and continued to insist that I pay the full price for the upgrade, saying that I should call on Monday (two days later) to speak to management about the policy. At this point I relented because I was anxious to leave. I have since called management and they have been very rude and unresponsive to my complaints and to my efforts to recover the extra fee that I was unfairly charged. To make matters worse, the car Sav-​Mor finally gave us had almost no engine coolant in it, which we only discovered while we were driving through the middle of the Mohave desert and the car began to overheat. We called Sav-​Mor while we were stranded and they were completely unapologetic and unwilling to help. I think that our experience was fairly typical — while waiting in line I watched as the sales person conned the non-​native-​English-​speaking couple in front of us into spending a large amount of money on useless insurance upgrades and other worthless items and then tried to use the same tricks on us. I would strongly recommend never renting from Sav-​Mor.