Rachel’s Kitchen

Disappointed — Everyone makes a mistake at some point. The way that mistake is handled sets the average apart from the exceptional. Rachel’s handled the mistake in an average fashion.
We ordered an Acai Bowl, Fruit Bowl, Protein Scramble, coffee, and orange juice. We sat and waited. Then the Scramble was brought out. The server asked if we needed anything else and we said, «We are still waiting for the fruit and Acai.»
A few minutes later, fruit was brought out. Then we asked for the Acai. She asked who took our order, we told her, and she left. A few more minutes later she returns to tell us the Acai Bowl was not ordered and that I would need to come in to pay for it.
Upon ordering the Acai, I had to ask for a discount or some gesture for the inconvenience. She said, «We don’t offer discounts.» I know differently, but I just went along with it.
Then it hit me: I just paid $ 30 (and have been paying that much) for a simple breakfast at a place I’ve been coming to for quite some time. And, they don’t value my patronage. So, not only will I find another breakfast place, I will no longer order their catering for my office lunches, and I will be sure to let my friends (and Unilocal) know that this is not a place worthy of their patronage.
Note to the reader: while I read reviews on Unilocal all the time, this is the first time I have ever been compelled to write a negative review. That aught to say something…

This location has the absolute WORST customer service ever! I called and placed a to go order, was told it would be ready in 15 minutes, I arrive and have to wait an additional 30 minutes for food that had been sitting on the shelf the entire time I was there! When I complained about it they simply said «sorry we didn’t realize», even though the place was completely empty. Had I not asked for the status of my order, it might have sat there even longer. I am a huge fan of their food but I will not be coming back to this location. $ 10 for a cold meal is not worth it.

Love this place, excellent food and service… always fresh and delicious! Highly recommended! The pasta and pear salad to die for…

This place is great for a quick lunch. Soups, salads and sandwiches are their specialty and smoothies and veggie juices compliment the meal. Service staff and always very friendly and helpful. Franchise owner is approachable and willing to get her hands dirty to help. The price is fair for a health food place. Great outdoor patio for nice sunny days in the shade.

I have been a customer of Rachel’s kitchen for years. I absolutely love their food. It’s great quality, innovative and delicious. The only problem I’ve had with them over and over again is my order coming in wrong. I usually ask for «no mushrooms» on my pasta and about 50% of the time if not more the order is wrong. I have a sensitive stomach for mushrooms and they make me sick. I just spent $ 20 on lunch and it’s very disappointing to open it when I’m back at my office to see it’s incorrect, again!
Aside from control check, I think they’re great but this time it’s made me upset enough to say something about it.

I had the best tuna wrap from Rachel’s Kitchen! Damn it was so good! The only thing I would change is if they had the smoothies out at the same time as the food.

Won’t be back.
I am a huge RK fan! I’ve been going for years to various locations in Vegas. With that being said, my favorite spot is the one near town center and Summerlin parkway.
I came to this location the other day around lunchtime to grab food on my way home from yoga. The place seemed full outside but was only about half full inside. The manager took my order and when I handed him cash with exact change for my order he gave me coins back and I was puzzled why I didn’t get $ 10 back. He asked me what was wrong and I told him I gave him $ 40.12 so my change should be $ 10. He looked so confused. It took a few people to help him and I finally got my correct change, but not without him appearing to be annoyed.
I waited next to a gentleman who was also waiting for his to go order and they brought his out to him… several minutes later they waved me down to go pick mine up… odd. Usually they walk the food over to you and when I questioned why they would do one thing for one client and another for me the gentleman working didn’t seem to understand English very well and just kept saying «I don’t understand». He later apologized and said they were «really busy». So the crowd went from okay to too busy to walk the food out to clients in 3 minutes???
THEN, I open my food containers and I’m missing both sides. The manager told me I was supposed to grab the chips… and how would I have known that? I thought their kettle chips would be homemade. So then he had to send my sandwich back for them to add my fries which they didn’t give many and they were all limp and cold.
The manager then proceeded to tell me «that’s why it’s always a good thing to check your food before you leave» Yeah I guess when you’re disorganized it is good. I know the RK that I usually go to will open your food up in front of you to confirm your order, as do most places. I rolled my eyes and the manager asked me what was wrong and I said I didn’t appreciate having to get up several times for my food, once for my juice and once for my food, while others were served their food. I also thought the entire visit seemed very unorganized and the manager just seemed to have a chip on his shoulders. Not once did he smile at his staff or clients.
I love my RK but I will leave this one alone and stick to my usual spot, even if that means driving out of the way. At least the people smile at the one I frequent.

I had the 440 sandwich. Delicious !! The goat cheese is so tasty, and I also got a side of sweet potato fries. So fresh and yummy!

Avoid this place if you’re looking for somewhere with good service… Everytime we go the service just gets more and more downhill.
My boyfriend and I come here a lot because it’s relatively healthy choices and close to our house. The food is great. The service however is not.
The past few times we’ve gone they’ve always forgotten one ingredient in our meals which is very very odd. Today I asked for a side of potatoes and they didn’t give me one and said I didn’t order one when they clearly heard me. But that might be because the rude manager cut my boyfriend off in the middle of placing his order so I guess she just wasn’t listening. I ordered a coffee as well and the coffee machine was empty so we asked them to refill it and the manager said it would take five minutes but really it took 30 minutes and badgering them three times to finally get some coffee. After this most recent trip and how annoyed I got we probably won’t be back anytime soon there are plenty of places in Summerlin we could go instead.

This is gonna be 3.5 Stars. 3^rd time at Rachel’s Kitchen, 1^st at this location.
Rachel’s Kitchen is good at leaving the guilt at the door in terms of menu. I enjoyed a light lunch of Turkey Avocado on wheat with the balsamic side salad. Some basic dining, nothing too flashy.
Everything was prepared nicely, the avocado and salad was as fresh as one would like and the turkey was your standard deli cut. There’s a tangy mayo with some flavor. Lunch was quick and easy.
The cashier was very friendly and the food came out fast during a fairly busy time of day. I’ll have to update my review when I get a chance to sample more options.

My wife and I with our 3 kids: Ordered the signature salad w/​tuna $ 11.20, chicken Caesar wrap $ 9.95, tomato basil pasta $ 10.95, mac & cheese $ 10.95, signature pasta $ 11.95, 2 watermelon juices $ 4.95 each, and 1 green tea $ 2.50. Total bill was $ 71.81.
Pro: Quality, tasty, fresh ingredients
Con: Quantity, value (Could use/​add more value)
Will definitely come back.

I’ve tried this place multiple times and I seriously don’t know how it stays in business.
There’s is nothing special about their menu. I haven’t tried a single thing off their menu that made me WOW.
It’s clean and the service is good but the food is just ehhhh and totally not worth the money.

Love eating at local spots like this. It’s clean and we got good service. The food was healthy. the waitstaff helped us decided on what to order.

Rachel’s Kitchen known for their healthy eats, is a hit amongst the healthy hearted as it is with the foodie fanatic. Everything here is fresh. We have been to the trails Summerlin location as well and it is what it is, just as it is as it is, at this location off Hulapai and Desert Inn. Came in to order food to go at around 8am on Sunday Morning (Super Bowl Sunday mind you) and it was surprisingly not busy as a lot of people catch breakfast here on the weekends as well. Atmosphere is chill and laid back. Nothing too special or gimmickry but a few touches of tile accents that gives it a simple eye catching décor. The food makes up for it with presentation and fresh ingredients. Size portion is reasonable depending on what you order. The Garden Pasta is a hit with us … A pesto light creamy sauce with peas, chicken and fetuccin at an excellent size for the price. As for price… the items are reasonable priced as well with a few higher, but expected when it comes to healthy eats. Come check it out… it’s refreshingly healthy yet deliciously scrumptious.
P. S. — don’t forget to check in for free muffins! & sign up for free member card to build points for free food each purchase as well as free entrée on holidays and birthdays!

This is a cool & casual, bistro style eatery. I’m happy we are here today. :)
We Ordered:
Watermelon juice
Wheat Grass
Cheeseburger
Chocolate chip and banana pancakes
The food was great, the interior design was tasteful, the music was calm and soothing, the staff was friendly, efficient, and professional.
This place is sweet. We’re coming back!

First time trying out this place. The staff was friendly and prompt in taking our order.
I opted for the signature past and popeye’s secret fresh squeezed juice.
The place is clean and plenty of tables available.
From the Main Street, it’s not easy to see if you have never been here. I used my gps since this is our 1^st time.
Bonus — free blueberry muffin with Unilocal check-​in.
The food: excellent. Fresh and excellent taste.

If you like fresh and tasty food, this is the place for you!!! Literally everything on the menu is good!
The missing fifth star:
On average it takes 20 minutes from when you walk in the door until the food is in front of you. If you are on a budget or a time crunch, this is not the place for you

THIS PLACE IS ADORABLE…
it definately reminds me a lot of my mom’s old salad shop back in california. The ceilings are high and the tiled tables are round with a couple of booths on one side. They have a huge menu on the wall when you first walk in… but they also have a smaller one right infront of the register along with to-​go & catering menus.
All the staff seem to work hard & try their best! Everything sounded good here so I couldn’t just choose one thing… i got a free muffin for checking in & it was definately a LOT healthier tasting than I expected ahahaha.
CHICKEN CEASAR WRAP $ 9.95 — simple & light
COBB SALAD $ 10.75 — love the size of the salad & definately come w/​a variety of flavors. Chopped tomatoes, grilled chicken sliced, Bleu cheese crumbles, avacados, bacon bits, eggs, & ranch dressing all over romaine lettuce.
KIDS PENNE PASTA $ 5.95 — simple penne noodles w/​tasty meat marinara sauce & the portion is enough for an adult to get full & also comes w/​a drink.
KIDS TURKEY & SWISS SANDWICH $ 5.95 — served w/​fruit or fries & it’s served on a sourdough bread also comes w/​a drink.
BLUEBERRY MUFFIN (free w/​check in) freshly baked everyday w/​real blueberries. It was a bit too healthy tasting for me.
MOCHA ICED LATTE $ 4.50 — got this blended & it was good not too sweet overpowering in flavor
CHICKEN FETUCCINI ALFREDO $ 13.90 — even having this dish togo it was AWSOME probably the heaviest dish they serve but it was still not too heavy & addicting
Overall it’s a cute café style place to get some food that is simple & fresh

Picked up 2 dishes to go the other week. Friends recommended Signature and Gardens pastas, and they did not disappoint! Both dishes were tasty, reasonably sized and priced ($ 13). Checked in on Unilocal and got a free muffin; 3 different flavors to chose from.
The whole menu seems reasonably priced. I’d want to try brunch and def return for pasta.
Thanks, Rachel!

I’ve always loved Rachel’s Kitchen. I usually frequent their original location in Green Valley, but I was in the area and wanted something healthy for lunch.
They share a small parking lot with a few other businesses. So if you don’t park right in front, there’s a walk in store for you. Second, this location is tiny. I beat the lunch rush, so I was able to snag a table. I can only imagine the crowds during peak times. Other than that inconvenience, the food is amazing. I always get the vegetarian sandwich. It contains goat cheese, grilled zucchini, red bell pepper, onions and tomatoes. It’s so filling that you would never think you were eating just vegetables. The chipotle mayo also adds a good richness to the sandwich. You also have a choice of sides which includes fries, sweet potato fries or onion rings. Their menu also consists of salads and wraps. There is something for everyone, even the picky eater. I do suggest trying one of their juices. The watermelon one is delicious and refreshing.
I’m definitely a fan Rachel’s Kitchen. I won’t be frequenting this location often, but this is a definite food contender if I’m on this side of town.