Payless Shoe Source Store #1137

I tried to shop here today to buy multiple shoes for work. This Hispanic girl (using her phone while on duty then sticking it behind her ass as she approached me) asked if I needed help. I asked her if there were any specials and told me they were having a sale. I told her I have several emails with coupons and she said just as long they have a barcode, I can use. I also mentioned I had a 25% coupon my coworker had gave me. She immediately told me I cannot use a «print-​screen» coupon as if I was a con artist. Then she walked away and did not bother helping me. My coworker told me her Payless location let her use the coupon regardless if it was a print screen. So I was furious and decided not to purchase anymore. Instead I just tried on shoes and took pictures of the model numbers when I knew I liked them. I left the store, went home, and shopped online using the 25% coupon she said I couldn’t use and free shipping. Too bad their store would’ve made over $ 100 extra revenue off of me but they chose to treat loyal customers with bad customer service. From now on, I’m just going to purchase my shoes online. Thanks lazy girl with an attitude!

Small, quiet, and limited selection. They’re only open till 8 PM. Sales personnel must be bored to death since no one asked us if we needed help and the cashier was busy with her phone. One star for cleanliness and second for having a shoe that fits.

I have been a fan of Payless since college days. The style and selection have definitely improved over the years. I shop for affordable shoes that are comfy and that will last a good year. No stress about scuffing them or wearing them out since I paid less than I would have at a higher end shoe store. This location is clean and well organized. The staff has always been pleasant, courteous, and helpful. The only downfall for me is the small selection of my size 7 shoe. It doesn’t even take up an entire side of an isle– I have tried to squeeze my feet into 6 ½ but it just wont’ work. So often times I order online and then the items are shipped to the store for easy pick up.

I wasn’t expecting that much before I walked in considering I saw the one star rating when I checked in however, I have to tell you something completely different.
Star #1: Yes, I was greeted when I walked in. No, I wasn’t followed around the store like I was going to steal something.
Star #2: The aisles were clean and easy to navigate through.
Star #3: When I did need assistance, it wasn’t a hassle to get help.
Star #4: I’m a big girl with big feet. And it is very hard to go to any store and see a decent selection in size 11. This location actually had a decent selection in sizes 11, 12, and up. I couldn’t believe it.
Last week at work, I told one of my coworkers that she smelled good and told me she got her perfume at Payless. I couldn’t believe it. So while I was there, I smelled a couple of their testers and they all smelled pretty good. If I hadn’t just restocked on perfume I probably would have picked up a couple of bottles at BOGO 50%.

I love going to Payless to get shoes. I try to match my shoes with my outfits, but this particular store does not always have what I need. I have to go to other payless shoe stores or other shoe stores. Occasionally I will find what I am looking for, but majority of the time when I do go, I walk out empty handed. Yikes!