One Nevada Credit Union

Probably the worst bank/​credit union I have ever been with. They have inconvenienced me and my husband many times in the past. I have tried to login in to my account 3 times in the last two days and said my login information was incorrect when it has been the same for years. They wouldn’t allow transactions on our card in the past when we were in other states and they were closed with plenty of money in our accounts to cover it. I do not recommend them to anyone. We are looking for a new bank asap. They have charged me 35 $ for being 95 cents short on a transaction on checking when the money was in our savings. They will never refund you, but not care about their own error. And we have both been customers for over 10 years. Not recommended. Not good business.

That DeJaanay chick needs to work on her manners. Very rude. Didn’t process my transaction right the first time. I had to re-​sign in & have her re-​do it. She then slides my card across the table. WTF? This ain’t McDonald’s. I handed you my card physically. Have the decency & manners to do the same. Otherwise, just proceed & wait for George. Gr8 conversationalist. Love him. There’s a reason why her recommended reviews were cut off by Unilocal.Fake.
The branch is still a 5 star location with, 3 star privacy & decent average wait times. However, closed on weekends n customer service ends with business day times. Good luck if you get stuck out of town.

Terrible customer service never return phone calls. Never answer their personal lines bad experience all around. Will not recommend this branch. Go else where. 1 location on blue diamond and 15 fwy.

I read the reviews & went over to open an account yesterday. Ami was very helpful & set up an account including savings & checking, as well as signed me up for a credit card. I am SO angry with Bank of America that I have been with for the past five years. I took them up on one of their «interest free» offers because I needed some fast money, and there ended up being almost $ 200 in hidden fees!!! Then they bounced a check I wrote off the funds they said they transferred & charged me another $ 35! That is NOT the way to treat someone who has an 850 credit score. I will soon be closing out the California credit union I have been with as well & move everything to One Nevada because I am here to stay. The only reason I didn’t give the fifth star is because of some computer problem for which I have not yet been able to sign on to my online banking either at the credit union or at home. But in fairness, that is probably because Mercury is in retrograde & EVERYONE is having problems! Lol

Horrible experience with them. Tried to get an auto loan through them and they wouldn’t cooperate and work with us and the dealer to get the documentation that was needed to achieve the loan. Patrick never returned anyones calls and we got attitude from a few different reps that we spoke to on the phone. We took our business and outstanding credit elsewhere where our business was appreciated. As a bonus, we even got a better interest rate as well. Never doing business with them again

In order to establish NV residency, I had to get a local checking account. I researched all the LV and NV banks and this is the one that I picked. Setting up my new account was very easy, and the customer service at this branch was great. There is not enough parking, however, or I just went there at a very busy time. Overall, I have been happy with my new account, and happy with my choice.