Massage Envy – Centennial Gateway

My husband bought me a package and I was unsure how it would be. I had a great massage therapist years ago and wasn’t sure about going to a franchise location after hearing stories of bad experiences at different places. My first massage here was with Jay. It was the best massage I have ever had! He is amazing I was in a trance! I have seen several other therapists who have all been good. My last appointment was with Amanda who was also amazing. She read my body and made suggestions based on what she felt was best for me that day. She released all my trigger pints and I left so relaxed and feeling all my stress was gone. I’m so glad my hubby got me going here!

This place has an owner who is a scam artist. My advice to you is to go to another location. They do not follow up on their promises and they are unethical in their business practices. If you want to get screwed over, then this is the right place for you.

I enjoyed massages for 17 years and never experienced a mediocre or bad massage. I loved the ME concept so when I came to LV, I signed up for a membership on my first visit. Huge mistake. Turnover is extremely high and ME policies clearly designed for CYA (theirs) detract from YOUR massage. My first massage was good; but the therapist was leaving the next day. The next massage was the worst of my life, the third a bit better than the worst. ME seems hyper focused on pressure (huh) and therapists are required to ask light, medium or firm and that is what you get in spite of what you ask or direct. During the massage, each will ask how is the pressure. Because I don’t care for the massages I don’t go often and because of their cancellation policy, I am still a member. Use what you have within 30 days of cancellation or lose the massages and your money. I have 13 massages left. I lose whether I go or stay a member. I am in the process of giving massages away (there is a transfer fee) with a caution. Before going be sure you have a therapist recommendation, personal is best and Unilocal is way better than just crossing your fingers.
NOTE: A CLASS ACTION LAWSUIT AGAINST ME termination/​cancellation policies was certified this year. The court has not yet approved the settlement; but, at present former members will have only a portion of lost massages reinstated and current members will have 60 days to use or lose all massages. Visit:
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ME does not respect its customers. Even with the lawsuit they are content in their ways. I feel sorry for ME employees. I can’t imagine that employees receive much more, if any, respect than customers.

Walked in the day prior to booking my massage and they had open availability. When I came in for my appt. with my friend they were very friendly. My therapist was Jay who has hands of a God. Signed up for a membership. I will definitely be going back. My friends therapist was Batista. He said it seemed as if she had more than one set of hands.

I’ve been a member at Massage Envy for probably 5 years now. On average, I go 3 times per month. I used to see a chiropractor 3 times per week, but my back would hurt even more sometimes after getting adjusted. Now I use that same budget & I try to go for a 1.5 hour massage every week.
After paying a monthly membership fee which includes a 1 hour massage, then all additional massage are almost half off. Not to mention that Massage Envy prices are already lower than any work-​from-​home therapists or any resort spa. If the Massage Envy franchise wasn’t already saturated in Las Vegas, I would want to open some myself. It is such a great business concept. Massage Therapists graduate from school and may struggle, but ME gives them an opportunity to take tons of clients and perfect their craft while at the same time, allowing consumers to get affordable access to what otherwise would be a luxury.
The downfall is that it may take some time to find a therapist that is just right for you. My advice to you is to make it a point to try 5 different therapists and communicate with them during the service. Don’t just lie there quietly and then complain about it later. Let them know what you like and what you don’t like as they go along. You’d be surprised how much better a therapist gets with a little coaching. The benefit I have discovered at trying several different therapists is different techniques. Now that I have found ‘my therapist’, he knows what techniques I like on different parts of my body, most of which I have experienced from other therapists. The other downfall is the high turnover of staff, but that is to be expected in the service industry and that is magnified in Las Vegas. I’ve lost a couple of favorite therapists, but I simply start over and get recommendations from management and try 5 new therapists.
This Centennial Gateway location is a small ME facility and it conveniently located immediately off the Anne Exit of 95 in Centennial Hills. Everyone there is always very friendly & accommodating. My therapist here is incredible!

As the owner of four membership based businesses I understand how cancellations work. I was a member for about three years when I decided not to renew due to just not having the time. By the way I had a surplus of at least 5 massages at the time. I had cancelled over the phone and was not told I needed to come in to sign anything (yes, I know I should of read my contract from three years prior) however I didn’t even think about that. And I would assume (again I know I shouldn’t assume) that the employee I spoke with would let me know. My employees explain very thoroughly the process. I have not received any mail or phone calls stating that I had outstanding balance. Until today when I received a collection notice for almost $ 500. Did I say I have received NO WRITTEN CORRESPONDENCE FROM THEM EVER? Oh I did get about two phone calls. One letting me know my card had expired and I stating «yes I know and I’m not renewing» end of phone call. And another call maybe a month go asking if I would like to book a massage. Really? I called today and spoke with Kristin the Manager. She was in no way nice or helpful. She was basically reading her script of what to say. And would offer no help but to just keep repeating their «policy». Customer service is my number one concern when it comes to my employees and where I do business. I have never posted on any social media sites about bad business until today. I have already wasted an hour of my time on this and now I am going to have to waste many more hours fighting this. I will attempt to contact Francesca (the owner), Eli (the GM) and the Franchise headquarters to see if any of theses people are going to step up and do the right thing. Kristin would give me no contact info for anyone. Such a good little secret keeper she is. One last thing, my actual contract expired in 2012. I was a month to month client with unused massages stored up. I am just baffled that a billing department or something did not call me or send me correspondence about this or let me know it was to go collections. Just bad customer service and so rude.

I have always been hesitant to give Massage Envy a try because I have heard they are super pushy trying to sell their memberships. I’m happy to say I didn’t have that experience at all when I had my massage this week. I was using a Gift Card I had received for Mothers Day and I was dreading the big sales pitch at the end because I know I can’t afford a membership right now. Instead, I got a REALLY great massage (ask for Amanda… she is wonderful!!) and no pushiness at all!
The only thing that keeps me from giving 5 stars is the price. Unless you get a membership, massages are VERY pricey… and even with a membership, you can find better prices out there. Overall, though, I’d recommend this place. I felt like I was walking on clouds when I left. :)

Anna is a wonderful massage therapist. I wish there were more like here. I cannot tell you how many times I have had a massage and it was unsatisfying and no where near my expectations. But Anna, she met every one of my expectations and I will definitely be going back to her! She was friendly as well! She is worth it.

Tracy was perhaps best massage therapist I have ever had. I bought a «membership» because I wanted to keep using her on a regular basis. I recently moved and there are no ME near where I was moving so I called to cancel my membership — I still had 6 hours/​sessions left. She told me it was cancelled and I needed to use the remaining sessions withing 30 days or I would lose them. It was a few hundred dollars I paid for services, and I asked if I could use them within a year as I would be visiting often. She said she would have her manager call to discuss.
I never heard back, so I called them a month later after I saw dues come out again. They told me my membership was not cancelled, that I never put anything in writing! I got verbal confirmation on the phone, and it even said it in my phone notes I requested cancellation but since I never signed in person they did not cancel it (btw they never even asked me to come in to sign anything). I went in to speak to the manager the week of my move and got the robotic «that is our policy» answer over and over without trying to correct anything or even take the last charge off.
It was also explained that those 6 prepaid massages had to be used withing 30 days of cancellation. To me, a gym membership you pay for the facilities and if you don’t use them that is your fault. However, if you prepay for someone’s services and have not used them I liken that to a gift card — it should not expire if you did not take their time or services. As with anywhere with exceptionally poor service, they kept telling me that it is «policy» and would not work with me while offering no good explanation. Part of this falls on me for falling for the scam of recurring monthly charges so many places try to get you to sign up for; that was my stupid mistake. I would recommend Tracy as a therapist but will never go near a massage envy again as their «policies» trump logical customer service — especially considering I spent over $ 1,000 at various locations over two years.

Great service and schedules! Geneva is wonderful and very knowledgable! Eli the manager cares and makes sure you are getting the experience you are paying for! Very happy that I signed up!

Had a great massage from Esella today!

I had a great massage today by William. I feel so awesome right now that I was compelled to write him a review as soon as I got home. He got rid of all my knots without making me cry! I have a very high stress job (I own my own business — ’nuff said) and I always feel like my shoulders are at my ears. Right now they are right where they should be. He was also very conscious of keeping all my lady parts covered. That is super important for women getting massages by men. Trust me, I’ve had massages by other male therapists and I sometimes felt that they were peeking at my who-​ha. Needless to say I never returned to those places. I will definitely be returning here. The staff was very accommodating also!

I absolutely LOVE this place! My only complaint would be to make sure you cancel at least a day before or you will get charged anyway. I woke up one morning with a high fever and called to cancel, they said they would waive the charge just this once, but I was charged anyway. So now if I even THINK I might not feel well I call and cancel my appointment.
Tim is my massage therapist and he does awesome work! I could barely move my shoulders before going to see him and I am in WAY better shape now! If you love massage, this is the place for you!

Lacking great therapists. Go to North Durango location.