LL Bradford & Company CPAs

Im an entrepreneur. Growing small businesses to larger ones is tough enough in whatever industry you are in. You need a firm that keeps abreast of tax, finance and regulatory matters to help you keep your business in check. Growth requires input from people who think differently than you. I recently met and engaged the firm and feel good about my decision for now. How can I judge them early in the game? Years ago I was a CPA in public practice, on the other side of the desk!

We have used LL Bradford twice in the past few years and this last time was horrible. After waiting a ridiculous amount of time for our taxes to be finished we sat down with our CPA, Astrid, and found her to be flighty and unaware of numerous elements of our tax form. In fact, we caught three instances where she had inputed incorrect numbers. When we left the offices we believed we had everything we needed… we were wrong. As my partner is an independent business person, we pay our taxed quarterly, which requires 4 payment vouchers… we only received two. I called to follow up on the other two and was assured we would receive them in the mail by week’s end… three weeks later I called again… and then a week later I called again. It took almost 6 weeks for our last two vouchers to arrive.
Shortly after we received notice from the IRS that we had overpaid our taxes! When I called and tried to speak to Astrid, I was bounced over to Perla. Perla asked that I scan and e-​mail her the letter from the IRS. I did so… I followed up a week later and left Perla a message to please call me. I repeated this for an entire month before I actually got to speak with Perla… who then insisted that the math error was made not by the accountant who did the taxes, but by me, the customer.
By far the worst customer service I have ever received and THEY DON“T DO TAXES CORRECTLY.

The CPA of mine is really nice and time-​smart. Never over-​bill. I am glad I use llbradford to get my company tax done. worth every penny. but their paper work is not really professional compared to other national CPA firms. but for the price, i have nothing to complain.

This is my first Unilocal,written a year after my experience with LL Bradford. I paid the same outrageous amount that all of their clients pay to have my taxes done. One day I was on a conference call with the book keeper and her manager trying to understand how they made a 50k dollar error on my tax return. After a brief discussion where they were trying to shift blame, I expressed that my main concern was getting my taxes filed, can we please move forward. They thought we had hung up the phone but because we were on conference call we were able to still hear their conversation. She made reference to my company not paying as much as other companies (because we have a small business) and that I was stupid and incompetent. She kept talking for 2 minutes just bad mouthing me and my book keeper that found their 50k mistake. They never apologized for the mistake or for the things we over heard. This is an actual email I sent about their 50k error:
«Thank you for the draft, however, I was expecting the final taxes at or before 5pm. I have 2 people, my loan underwriter and my realtor, that no longer trust my word because I have failed to deliver on time or at all because I haven’t gotten it from LL Bradford or I have received documents with mistakes, huge mistakes, $ 50,000 mistakes. I am being as patient and kind as I possibly can be but once I again I told my loan underwriter that I would have the taxes by 5pm which is what you told me and here it is 5:53pm and I am empty handed and having to apologize and explain when I have not received an apology to this point from LL Bradford. I do not have words to adequately express my disappointment and frustration with your company. If you were not going to send them by 5pm I should have received a phone call and an explanation. This is totally unacceptable.
I expect to have my final tax return first thing tomorrow morning and for them to be efiled tomorrow as well. Please follow up with a phone call when you send them. I would also like an explanation as to why I did not receive them today by close of business.»
Word of caution, NEVER USE THIS SERVICE.