Las Vegas Grand Canyon Tours

We have been waiting an hour for the tour to pick us up at our hotel. They told us to be at the west parking lot at 5.50 am. I called after 20 minutes of waiting and they said they’ll be here in 5 minutes… So is an hour later… We wanna cancel the tour but they keep the money if we do that… Not fair, isn’t our fault!!! Hopefully the view of the canyon will make it better.
Update 8 am :
Well we didn’t get the tour. After calling and calling… being in hold… And telling me that we wasn’t there and I wouldn’t get a refund cause we missed the bus… (I’m not lying when I’m saying we’ve been outside in the west parking lot of the circus circus hotel and we didn’t see any Grayline bus)…
Well finally the manager called me saying I’m gonna have my money back and it will take from 5 –10 days… I’ll be waiting.

I’d rather hitchhike than use this touring company!
Sadly, ill never get an opportunity to do this day over with my family. I wish i would have read more honest, constructive reviews before booking.
After this tour-​my advice is to rent a car, go with another outfitter, or stay home! Also beware that this company does business by multiple names!
After pickup at your hotel, youll be surprised to learn that you’re going to their booking office for 90 minutes where they will try to upsell the package that you purchased via phone/​online. Of course they have other items for sale too but by that time i was grateful for the coffee. They also spend time covering the basics of the day (which u learned when booking) or they could have covered on the 5hr bus ride!
Though the bus was new, the bathroom was inoperable. (It vents into the bus instead of outside).
The driver was safe but rambled on much of the time. The narration system was well-​done and informative. The movies were good family-​friendly choices.
SOUTH RIM– First stop in the park wasn’t even at the canyon. It was at the national geographic gift shop for a fast-​food style lunch. Sadly, this killed an hour of our time at the canyon. The imax video was ok but not worth missing ¹⁄₃ of our time at the canyon. We also watched a video in the bus that was a little repetitive making me think this stop was more about a partnership with the two companies than a benefit to the tourists.
The second stop, Mather Point, (one hr) was at the most popular viewing site. It was overcrowded and one hr didnt provide enough time to get away from the crowds for a good and peaceful view and visit the gift shop. We were herded like cattle.
The third and finl stop was at Bright Angel Lodge (one-​hour stop) Again, very overcrowded (october) with only enough time to stay at the crowded look-​out point and wait for your turn at a 2minute view. The gift shop here was better.
We loaded the bus for our 5 hr uneventful ride back to vegas, stopping once for McD’s. Sadly, we had no other choices at this stop. McD’s has 3 bathroom stalls. There were two busses.
Our driver ends her day at this point and makes a list of our hotel stops in vegas. The new driver safely drives the final 2hrs into vegas only to spend TWO MORE HOURS! Skipping around to hotels (in no particular order!). We finally walked the last 3 blocks to the Wynn. 11:30pm…and we werent the last people on the bus.
Pleaee note that i didnt opt for the upgrades like the pink jeep, the heli, or airplane overlook. Maybe that would have improved the visit??? However, its possible the same company also owns all of those excursions.