Hertz Rent A Car

Is there less than one star? Made the resv through the AAA site. Took a cab to this location. Waited 45 minutes at the counter. Only 2 other couples there. No reservation agents for at least 30 of those minutes. They kept disappearing with no explanation. I finally rounded up a manager who wrapped up the transaction open up before disappearing again. Stupidly I didn’t check Unilocal reviews first. Look at the ratings for this place. Unilocalers will never steer you wrong.

Worst customer service ever…
Receptionist on the phone are not professional…
They make you wait on the line for more than 30 minutes…
Bad bad bad bad…

As a preamble: I have previously rented over a dozen times from the Hertz WEST Sahara location, where everyone, and every rental was an excellent experience! Hertz WEST Sahara is the GOLD standard!
Unfortunately, I have have rented from the EAST Sahara location twice over the past several months. Supposedly, they offer rides; while they picked me up prior to rental… I was denied a ride home after returning my rental… I had to pay a cab to take me home.
The staff is rude, bordering upon abusive, including the use of inappropriate/​foul language. They make no effort at even rudimentary customer service. As A GOLD member, I complained to local Hertz Leadership and was basically ignored. Not even, an offer to reimburse cab fare.
Another of my rentals broke down, and it was a very irritating experience to receive a replacement vehicle.
Until my experience with EAST Sahara Hertz, I thought cable companies routinely exhibited the worst customer service, but after dealing with EAST Sahara staff and management; along with Hertz Area Managers, and Regional Directors… I have found a new low in customer service… So, grading on the NEW curve, Cable companies suddenly seem to present «adequate» customer service.

everytime i come here theres one one representative working. both times with people standing around. came on a saturday one person. horrible service. dont come here

Kimberly at the east sahara location was very helpful .def an asset to this company, made my tansition from my truck wich is in the shop to a rental car 2x times easy and painless. I will return if i ever need to rent again .;) thankyou

We love Bob!!! We showed up just as Hertz was opening, and we were approached by a nice lady who asked us what we were looking for. We explained that we wanted to find a dependable car with low mileage and within a certain price range. She referred us to Bob who was totally amazing. He was so approachable and helped us to find what we were looking for right away! We had been looking to buy a car for a few months now, and after going to several dealerships, we were pretty turned off by the lack of customer service from some and aggressive sales employees from others. Bob validated what we wanted from the beginning and while he recommended other options, he never pushed. He helped us to find exactly what we wanted and we’re very happy with our car! When the need arises, we’ll definitely be coming back here again!!!

This branch just opened. I know this because I was allowed to book at the old location and had to walk 2 miles in 100 degree weather.
When I arrived the lobby was full of people waiting for their cars, but they had overbooked. Instead of being apologetic about the situation, Arne’ Butler, the branch manager just commented, «all these other people booked in advance, too».
I was then offered a truck instead of the mid-​size. I assumed this was an attempt at customer service because the long wait made all of the other customers take their business elsewhere. I was told I wouldn’t be charged more than the quoted price (depending on whether I returned it with a full tank)…but sure the price I paid almost tripled the quoted price.
Even if letting me book a reservation for a car I could never have ISN’T shady, then failing to tell me about a huge price hike is.