Hertz Rent A Car

Went to return my car at the airport location, we went to Utah and it was raining up there. So when i tried to drop the rental they told me it was too dirty and i would be charged $ 100! Spoke to the manager and he was not accommodating told me the same thing. Mention there was no mud, just dusty water spots! He told me because the dirt wouldn’t come off with a car wash i had to take care of it! Wtf im responsible for cleaning your cars now? I took it to a car wash and brought it back no issues the 2^nd time. Lucky i wasn’t flying out! Great way to treat your locals Hertz!

I rent from this location quite often because it’s one of the only ones where a local can avoid airport and other fees/​taxes.
My experience at this location varies wildly. Some rentals I have a great experience, some not so great and on others it may begin good and end bad, or visa versa.
On one of my most recent rentals, I asked for a ride and was told they could not give rides to a destination more than four miles away. Mine was 5, so they refused (this was AFTER I had confirmed before getting a ride to location to pick up the car that there would be no problem).
On my most recent rental (turned in yesterday), when I picked up the vehicle it was ¼ tank below full, but I didn’t notice until I was nearly home, so I just accepted it as my fault. But the interior of the car was NASTY. I mean it was dirty, filthy and stinky. I had reserved a full size and, based on my status with Hertz fully expected to get an upgrade as I often do. But on this day they refused an upgrade and, as a matter of fact, I had to accept a mid-​size car, but since I had prepaid, they said they couldn’t lower my rate although I had paid for a full-​size.
It’s an independent location, so it is clear that many that work there (not all, I have had some great experiences as well) just do not care.

All the employees here are rude and disheveled looking frankly they look/​sound like homeless drug addicts. They did not greet any customers or thank them for their business. They made jokes to customers about cars smelling like marijuana and wouldn’t give the customer another vehicle even when she stated she had a high profile job and was not comfortable with that. I will never use hertz again they are a horrible company if they employee individuals like this.

It was a long wait until I got my rental car. They only had 2 clerks, one of them was the manager. I was with my 6 month old daughter who had a soiled diaper but they let a couple cut in front of me anyway.
This place was very unorganized and I’m very unpressed with my rental car, they gave me a Chevy Impala that’s okay to drive around but was malodorous! My car that’s in the shop was an SUV, unfortunately the SUV they had «needed an oil change».
I don’t ever want to deal with Hertz Rental Car ever again. I’m already stressed with everything that’s happening and they didn’t make my experience a good one.

I booked my reservation with this location and I will never use them again. I called the store at 9:00 am I spoke to Tim. I asked when a driver would be able to pick me up to get my car rental. (I called and they offered this to me when I made my initial booking).
Tim told me that he did not have a driver and I would have to find a way to this location. I told him that I was renting a car because I didn’t have a vehicle to get to him, hence the «rental car».
He suggested I call another location to see what they could do.
I called another location and they were very pleasent and said they would call Tim and have a driver pick me up. They even asked what time I would like to be picked up.
I told them 11:00 am would be fine.
I called Tim around 11:10am and asked when I could expect the driver. He stated that the driver was cleaning my car and would be at my home in about 20 minutes.
Tim called me back 15 minutes later and said that I lived too far away and his driver could not make it to my home and back to the office by 12:00 which is closing time for Tim.
I asked him «so i am SOL for a car?» he replied if you can make it down here by noon i will have a car for you.
I mentioned to him once again that I am renting a car, because I do not have my car.
Needless to say, i went somewhere else and rented a car.
I will not use this location ever again.
I didn’t want to leave any stars for this place.

I got into a car accident and my Insurance company schedule with this location to pick me up today. Now, like most normal people, I don’t have the time to sit around and have things to do.
I gave myself ample time to call them to arrange for pick up (2 hours) before I had to be at school at 1pm. I spoke with a man named Tim and he told me he would call be back after «a second.» 30 minutes later, I called him only to have him tell me that he is the only one working there and that he would (again) call me back «in a second.» What were you doing this whole time? Super inconsiderate and unprofessional. He could have told me right away that I should schedule with another location. I just wasted 1 hour and will be late now. Thanks. And it’s safe to say that he didn’t call back.
Please go elsewhere, really sh*tty service.

They have the worst costumer service ever. John gave us the wrong information consecutively, and did not do the right instruction. When asked about it the next day, the manager just lightly apologized and used the «he is new» excuse. They are very inconsiderate and unprofessional. I also just got charged more than I am supposed to pay even after weeks of returning the car. I am about to call them tomorrow to settle. Worst car rental ever, and I would not recommend this to anyone.
Update:
It took them a week to send me my receipt of my transactions. I had to call them more than 5 times to ask about the situation, and it seems as if they were not concerned about what’s going on whatsoever.

I will rent from Hertz again but if they’re giving me a Ford rental, I’ll confirm the Ford’s MyKey isn’t set to annoy me.
— I would have given Hertz/​this office a 5-​star Unilocal review but my Sat/​8 Feb — Mon/​10 Feb Ford Fusion rental’s MyKey setting for 74 miles/​80 miles per hour (74 MPH/​80 MPH) warning annoyed me so much my round-​trip 9 hr drive Vegas/​LA that I’m wary of renting any Ford from Hertz again:
1) Pros of Hertz:
a) Free Hertz Gold membership
— The main benefit for me is the free car upgrade (ie one-​time I booked a Corolla and my membership got me a free upgrade to a Camry).
b) My 8 — 10 Feb rental was an Intermediate class car (eg Corolla or equivalent) and with my AAA discount plus discount code/​RQ «VSTPTE» I ended up paying total $ 64.30 for a 2 day-​rental. So only paying $ 32.15/day for a rental with unlimited miles was a bargain. On this Feb rental I got an upgrade to an available Ford Fusion (unfortunately; whereas on a previous 2013 rental I had a free upgrade to a Camry which was a much better driving experience than a Fusion).
1) Pros/​Cons of this Hertz Local Edition office:
a) Pros:
— Offers pick-​up service (and whenever I drop off my rental cars they’ve given me a ride back to my home).
— Friendly, professional staff.
— Initially they were gave me a Corolla rental but I asked if an upgrade was available and it turned out that the Fusion was available, which they free upgraded me to.
b) Cons:
— The Ford Fusion MyKey setting has a «80 MPH speed limit» which I’m okay with. But, there’s an annoying audible & visual warning that comes on when I hit 74 MPH, and again when I hit 79 MPH, and 79 MPH is the fastest the car will go even though MyKey claims the speed is limited to 80 MPH.
— I understand that there are highway speed limits (eg 70 MPH on I-​15 freeway) but sometimes I need a little extra speed to pass cars (to avoid a wolf pack of cars or cluster of motorcyclists, big rigs, cars/​trucks with unsafe/​unsecured loads in their open-​truck bed, debris coming from a car/​truck, etc).
— I wasn’t smart enough to disable/​adjust the MyKey setting to disable the audible warning whenever I hit 74 MPH & 79 MPH. Or maybe Hertz intentionally set MyKey such that the renter is not able to alter that warning system.
2) Pros/​Cons of the Ford Fusion:
a) Pros: Nice styling, fairly comfortable ride
b) Cons:
— MyKey. The dual warnings at 74 MPH and 79 MPH even though MyKey states that the car is speed limited to «80 MPH» was frustrating.
— Ford Sync by Microsoft. I don’t know what Microsoft accomplished. I connected my iPod shuffle via USB port to the car’s music system & the Sync by Microsoft wouldn’t let me control my iPod via the car’s music controls. Whereas my cheapo JVC Arsenal head unit in my car allows me to do so because it has better software programming/​iPod recognition.
— Radio station change buttons. On the far right of the radio console so I had to reach, and selecting the right button (eg Preset 1, Preset 2) was harder because the buttons are small with no space between them (rather than large buttons with a little bit of space so I can select the correct Preset button to press based on feel). I had to pretty much look at the radio console every time I wanted to press the correct Preset button I wanted.

Came here to rent a car to travel to SoCal for five days. We chose Hertz because they offered a limited time deal waiving the under-​25 fee. Boyfriend and I ordered a compact about a month in advance. Upon arrival at opening time, they had no cars in the lot and were in the process of ordering them from other locations. So we left, came back an hour later, and the lady tells us the best she can give us is a Ford Fusion (full-​size). She said she’d give us a good deal on it (for the upgrade we didn’t want?) but turned out to be only $ 10 more so, we could live with that. The car arrived clean and with a full tank.
Thankfully they didn’t push their insurance on us and we returned it without incident or fuss. The male agent who processed our rental and who we returned the keys to was nice enough. I’d consider renting here again.

I always reserve online. It’s the easiest way to get the best rates, and if you keep checking, you can hit cheaper rates.
I have rented from this location at least three times and it is usually smooth and painless-​if they don’t have the right car they will upgrade you.
Same happened again here, except I had to drive to a porsche dealership up the street which we received wrong directions to.
Before we got there, they tried to charge us for an upgrade that was on the upgraded car we were supposed to be getting free of charge (sirius satellite radio), so i ended up having to negotiate getting that off. I’m not the one who asked for the damn upgrade!
Once we got in there, we parked, asked where hertz was, was told go around the building (it said authorized personnel only), and drove away. Called this hertz and they said go back in, look for a little door on the right under the canopy, it says hertz.
The car was nice, and the tank was half empty!!!
By the time I got the car, and got gas, it had put my trip over an hour behind-​going to the bay area? this means the difference between driving in sunlight OR FOG.
I was in a pretty crappy mood for the drive, but at least I didn’t have to fill the thing up all the way to return it.
When I picked up my car, I was ready to 1 star this place, but its been a few days and I probably will rent here again for the price. Maybe next time I’ll call ahead to prepare them.