Gem Optical

I took my new prescription in for new glasses and Sharon the owner helped me. I picked out the most beautiful frames «Diva’s». The service there is fantastic and everyone there are very friendly. A great selection of frames to pick from and reasonably priced and a nicely decorated store. Also there are some beautiful jewelry pieces you can purchase. I have been coming here for years and will continue… A+A+A+A+A+A

The ladies at gem Optical are pretty nice they’re not charging expensive prices for name brand glasses. I’m a family of six so any sale I can get is good they have very cute styles of glasses. I’m definitely recommend this place to my family and friends. It’s a little out dated but it’s still nice. They except most insurances and are friendly over the phone.

STAY AWAY!
I looked past the horribly outdated office and the less than desirable area of town to re-​visit Gem Optical and Dr. Pamela Moore for my children’s annual eye exam. This was our second time seeing her and the exams went well. Dr. Pam was both nice and polite to my three children, as well as my husband and I.
After learning my 7yr old son would need glasses, we began to try on some frames while both of my daughters took turns getting their exams. When we found a pair that looked nice and fit well, I approached the front desk to take care of the co-​pay and proceed with the ordering process. I was rudely told the frame selections on display are the same ones customers receive when they order (gross!) and that the option we chose for our son could not be re-​ordered for us despite being damaged. I was not offered any further assistance or solution so I walked out of Gem Optical​with his prescription and a sour taste in my mouth from the middle aged brunette with a PMS-​like attitude.
Later that day I chose another place to purchase glasses for my son, I was told as well as shown on their computer that Gem Optical had taken it upon themselves to authorize my three children for glasses prior to their exams and without my permission. Why would anyone ever assume that children that have never had glasses before will need glasses this time AND why would they assume I would choose to purchase anything through them?
According to an employee I spoke with while attempting to have this authorization voided, this is standard procedure for owner Sharon Terrell (who of course neglected to return my phone call) and after contacting our insurance company to discuss this practice, I was told it is absolutely illegal. An investigation is currently underway.
Due to these shady practices, I now have a hard time trusting the entire Gem Optical experience and exam results. Does my son even need glasses or is this their way of attempting to make a quick buck?! We are taking our son to another optometrist for a second opinion and if the results differ, we will absolutely be taking this further with an attorney.

I am editing my review only to say gem optical was extremely helpful when i spoke to the owner, there are two doctors that work here do not see Dr. Moore she is a quack, she wrote the prescription for discontinued contacts, then wrote the script out a complete mess so costco couldn’t read, then costco notified her that she wrote the wrong curvature on my contacts. Now I’m still waiting for a prescription that I paid cash for this service, this Dr. Told the manager at costco she will get to this prescription to them when she feels like it, due to me asking for it so many times. really ??? I’ve only asked for what I paid for this woman screwed up these scripts herself. Beware of this doctor she should be revaluated by the board and I will file a complaint there. You should never treat customers like it’s they’re fault when you Cleary droped the ball.

This review encapsulates the eyeglasses store and the eye doctors.
I only get my eyes checked every 18 months.
The eye doctors are very nice, but I have no idea as to whether they are good or not.
Four years ago. they told me my vision was perfect.
Three years ago, they told me that I was a little nearsighted, and they gave me a prescription for glasses.
18 months ago, they told me that my vision was perfect.
Last month, they told me that I needed bifocals, and gave me another prescription for glasses.
I’m not a jeweler, when I read, I don’t get headaches, and I’m not running people over when I drive home. I don’t know what to tell you.
They always said that my eyes were healthy, so I never really harped on the issue. My eyes are the least of my worries.
Regarding the eye glasses people… A month ago, there were five women at the reception area, booking appointments, helping people pick out glasses, etc.
They were incredibly patient in helping me pick out a new pair, and they were happy to adjust each one as I tried them on.
My new glasses took two weeks to arrive at their store, instead of the 4 – 5 days that were promised. That was no big deal
When I went to pick them up, there were five different women in there.
When they tracked down my glasses, one of the women put them on me and said, «Looks good!.»
I had a lot of things to do that day, so I just thanked her and went on my way.
I wore them to watch TV today, and after an hour, I noticed that my temples and the areas behind my ears were killing me. The glasses were way too tight.
Then my wife looked at me head-​on and said, «You know those things are crooked, don’t you?»
No, I didn’t know that they were crooked. I assumed that when the eye glass lady said «Looks good!» it meant that they did not look crooked. But, my wife was right… They were crooked.
Evidently, that eye glass lady defines «Looks good!» differently than I.
They don’t look good and they don’t feel good.
The bottom line is, that I’m going to a different place from now on.
Sorry.

We opened the door of this Optical shop at about 12:30 PM on Tuesday and immediately came in to a cool and pleasant atmosphere. Just standing in this eye wear store relaxes you. It is a shop that shows its wares in a decorative environment.
We were greeted by Sharon T, who manages this eye glasses store. She is a Licensed Optician who knows her business. I needed new frames and a replacement f scratched lenses. Sharon led me through some questions about what I thought I wanted, what I liked, and what I definitely didn’t want. I explained my problems with the ones I had from another business and she brought me six different pairs of what she thought through my descriptions would like. The first pair I tried were a light weight hit. The fit comfortably on to the sides of my head behind my ears. It appears to me the frames just slid into a very comfortable area that did not weigh down on the bridge of my nose. The frames are light weight of an aviator design and are bendable without breaking. Someone like clumsy Bill who puts my glasses in the pockets of my pants and the sits down really needs the t keep from snapping the frame. I picked a pair of these frames in gold and in platinum. We looked up and discussed my lens prescription and also tested the lenses for accuracy. Finally we talked about extras like sun to shade and reverse clarity, Sharon took my down payment and told me my two pair of glasses would be in on Friday about three days for them to be made and sent back to me.
We received a call Thursday to pick them up. We went right over and received my two pair of new glasses. We paid the rest of the bill and left. About ten minutes time. One full day earlier than promised.
The was a very non painful event. The shop, the products, and the friendly service were «no hassle» perfection.
Local or Tourist give Gen Optical a chance to take care of you.