Firestone Complete Auto Care

Idk how to start this one… umm well unfortunately I dislike the service as far as the staff wasn’t to friendly. I took my car in for an oil change and a smog check. I called to make an appointment and was told there is a coupon online for a discount on the oil change. Ok great saves me $ 10.00. I get there and give the guy (Damn I wish I got his name) my keys, he doesn’t even say what he’s going to do just walks outside with my keys, then comes back in and asks for my coupon. Well I have it on my phone. No you have to have it. Well you didn’t mention I had to print it off and neither did the website (now a days you just show on your phone and there you go) he says well I’ll go ahead and give you the discount but next time you need the coupon. Ok… Now I’m waiting for them to finish with my car. The guy tells me you have a nail in your left rear tire we can’t fix it, I’ll quote you a price but you should just get a used tire. Umm wtf?! So then I pay, and the guy never tells me the price for the tires just hands me paperwork. Yea to say the least I went to Big O Tires and yes they fixed my tire that had a nail for free! (which to be honest looked like someone just stuck it in there) Will not be going back to this firestone. Very disappointed in the service.

HIGHLY RECOMMEND GOING HERE!!! Frank and the entire Firestone team were extremely helpful and exceptionally professional with our service! Prices were reasona le and they were very thorough to explain the issues, options, and recommendations. We were running behind and dropped the car off minutes before they closed, and they patiently stayed with us to log our information and bring our car inside for the night (and we never felt rushed). Very pleased with finding a good auto care service after recently moving to the area. Thank you!

Great service. The guys really know what they’re talking about and will take care of you. Highly recommended

I Needed my alignment fixed after taking my car back twice to a different location. Apparently not all shops branded with the Firestone name operate the same. Lesson learned. If you need anything done to your car that requires a Firestone service center, take it to this one. You will not be disappointed. Thank you to the staff for correcting my issue.

Excellent and thorough service! Sam and his team helped troubleshoot a possible AC issue with our van. Fortunately no issues and Sam took the time to walk us through his findings. Highly recommend this location.

its’ been a while since they worked on my vehicle but I never reviewed it. After they worked on my car to the tune of over $ 1000…it leaked radiator fluid all over my garage and oil still leaking. they broke things in my car and though they fixed some of it, I find that unacceptable. Buyer beware.

Great service. The guys here treat you and your car as if you are family and their own car with the beat prices in town. They won’t tell you 10 other things have to be replaced/​repaired for their financial gain. Excellent staff, professional and they look out for the customer. They have our business!

Stopped in to have a screw removed form my tire. The employees were attentive, they were able to get me in with a expedient manner. You can tell the employees are engaged and have a focus on the customer. In conversation with Sam the Store Manager about my tire, he showed a sincerer interest in not only my vehicle but me as a customer. Having over 13 years in a similar industry it is invigorating to to do business there. Thanks Sam and team… I will return for other automotive maintenance and concerns.

On Wed I brought my SUV in because of a loud «whirr» sound. I thought it was a belt and these mechanics thought so also. After close examination they knew it wasn’t as they first thought and determined it was two pulleys and a belt. They apologized for the delays (had to wait until Thursday for original parts order.) They got the correct parts in, then on Friday notified us, and we took car back and it is all fixed and «purrs like a kitten». Thank you to Sam Oakley, Robert Buchanan, Eddy and Mike, & the new trainee and trainer. (Don’t know their names. :-(oops)
Great job guys! I want everyone to know how honest these mechanics are. Rarity and they are my «gems» ! Making this my auto repair shop. Keep up the great work.

Exerpt from a different review:
I did contact Fox and they had said that Firestone Complete Auto Care had a contract with them and would replace the tire free of charge, so I dealt with that first thing after my interview. I gave the guy at Firestone my Fox paperwork, and he went about changing the tire. I was in and out in an hour, but the entire time, he was unable to contact Fox to get the go ahead to change the tire! He went ahead and did it and sent me on my way… he was going to deal with the paperwork later. Nothing out of my pocket, big thanks to Firestone for dealing with an unresponsive Fox.

I normally dont write reviews but I thought this might save someone from getting ripped off. I called Firestone to get an estimate on how much it might be to change the radiator on my 2007 Chrysler PT Cruiser. After being spoken to like a child, I was told it would be about $ 680 to replace the radiator on my car. My father was a mechanic, so I know that replacing the radiator isn’t as easy as just taking the old one out and slapping the new one in. You gotta do a flush, attach the radiator fan to the new one once you get the old one out etc. But $ 680 seemed pretty high for me. So I called around to a dozen other places in Vegas: Pep Boys, Meineke, Jack&Sons, Midas etc. Everywhere else would do it for no more than $ 500 (expect Pep Boys for $ 540.) Maybe they were trying to wring money out of me like everyone else or maybe they thought I was just some clueless girl and I’d pay whatever but Firestone has definitely taken on the scumbag identity for me after this experience.

This place is awesome ! The staff is amazing and always very helpful. I have been here more than 5 times and everytime is better than the last .They always fit me in and get me out in time. They never try to sell me into anything I don’t need .Sam Oakley sold me a set of Firestone Tires and they are amazing. He is always helpful and has a very courteous demeanor. This shop is clean and the mechanics are always nice. Thank You so much for all you guys do !!!

515 miles from home, lowered 1994 Chevy Suburban with a broken lower Ball Joint on Sunday night. AAA took me to ghetto spot and dropped my truck off. The next day at 7am Sam answered the phone on the 2^nd ring and I was pleased when he said he could fix it!
Most think Firestone– Tires Shocks, Alignments… NOT a ball joint replacement.
Talked with Robert once I had my truck towed to Firestone and he and Shark took care of my Truck with the utmost care and ability.
I cant thank these Gentleman enough at this location for taking care of getting my Family safely back to California and within the quoted price even without seeing the vehicle… Top Notch Shop!

I didn’t have a service done here but I spoke to a man on the phone. I have never been treated with so much respect and was not being spoken to down to. If I could bring my car here to be repaired and serviced I would. Firestone has always had amazing customer service when I’ve gone there for service but to help me when they knew I would be going to the dealer more than likely is just the icing on the cake. I will be looking for a Firestone near me in San Diego once I’m no longer stranded in las Vegas.

Went online and made an appointment to purchase new tires, got there a few hours before my scheduled appointment and greeted well, they told me it would be a few hours I decided to leave my vehicle there. No problems or hassels no one trying to upsell you anything you don’t need or want. Got the tires on quickly in about an hour and a half. 4 tires aligned and balanced total price 337.00 great deals. Clean and friendly staff. Keep up the good work guys.

To be honest, the customer service and service on my car was excellent. I had no issues telling them what I wanted. They made some recommendations, but I went with my factory manual for the miles on my car. They didn’t upsell me or try to con me into getting something I didn’t need. I’ll definitely come back here when am in town.

I am usually skeptical of five star reviews because I think they are from friends or coworkers. I have to say that my experience at this Firestone location blew me away. Sam Oakley greeted me by name, listened to my explanation of what brought me to the store (a failed tire on the I15) and Took care of me in a very courteous manner.
I waited for less than an hour while he replaced the faulty tire and put on two new ones. The employees were very informative and I left feeling that Firestone has the best customer service of any tire store. I only wish that I lived closer to Las Vegas so that I could use the store on a regular basis.

Although this location is far from me and the Firestone next to my house NEVER wanna work on my car and decides to send me here. I’ll say I’m happy they sent me here this location from the moment I walked in I was greeted and helped. No run arounds! I’ll be making this my home location! & did I mention they are pet friendly!

Had a 9 am appointment here on Sat/​27 Sep:
— Got there about 8:30 am and they promptly assisted me. They gave me a free ride home & picked me up upon conclusion of my car servicing.
— It was about 9(?) am until 3:20 pm to do on my 2008 Honda Fit:
a) Replace the shocks & struts to Monroe (which I hear is the best brand), sub-​total $ 1,187.46. Meineke (formerly AutoTech), Goodyear on Sahara, and Firestone on Spring Mountain (independent shop?) quoted me similar prices.
b) Oil/​filter change, using a synthetic blend (which I guess is better than standard oil), sub-​total $ 19.49. AutoTech used to have Groupons for dirt-​cheap 1 year of unlimited oil changes, but no longer has that promo.
c) Brake service, using ceramic brake pads (which I hear is the best type), sub-​total $ 332.97 including the 2 x caliper repairs. Since my tires were off Firestone waived the $ 10 brake inspection fee, called me when they determined my calipers were off (uneven wear), I okayed the repair. I hadn’t done any brake work since owning the car from 28k miles to the present 77k miles, so I’m sure Firestone wasn’t trying to upsell me an unneeded repair.
— Add in the $ 25 «Shop Supplies,» $ 92.81 in taxes and the final total came out to be $ 1,658. I had previously purchase Firestone lifetime alignment service

The service guy greeted me outside right after I parked. He was very pleasant, asked me all the questions pertaining to my needs and handled things accordingly. The waiting area is very clean, air conditioned, has a TV, coffee, magazines and some toys yo keep the kids entertained.