Findlay RV

WOW, $ 65 to check the air in your RV tires?!! We took the RV in for a couple of repairs as we usually do here in Vegas when we go through. This time we feel we were taken advantage of. It was $ 65 to tell us how to use the wiper switch correctly, a $ 65 fee to fix the shade which was fair, but the $ 65 to check air in 6 tires was over the top to stick it to a yearly returning customer. Adiós Findlay, there are other places here that would like our business. We got better odds at the gambling table!

Love our used trailer. Buyer beware check the age of the tires or you may regret it. 3 out of 4 lost their tread first long trip. 8 years old. Looked good but weren’t.

UPDATE: 6 months after dealing with Findlay RV I received a call from the GM. The manager was very apologetic for my experiences and said he would address the issues. He also said he would refund my out of pocket expenses that insurance didn’t cover with me bringing up any money. I was very impressed by the way the manager addressed the situation. I hope the service department customer service and their work gets a big improvement from management before they lose more customers.
HERE IS MY ORIGINAL REVIEW:
SERIOUSLY: STAY AWAY!
If you’re in a hurry, here’s my review in a nutshell: absolutely deplorable service, shady and irresponsible business tactics, and mechanics who cut every corner they can! I seriously wish I could leave a review with a negative amount of stars.
If you’re STILL considering leaving your RV with these people, please continue reading.
We live and travel the U.S. in our travel trailer. We had a pipe spring a leak under our shower and needed to get our trailer somewhere fast while in Vegas. We had a mobile RV repairman fix the broken pipe but we needed to get the rest of the coach checked out for damage. The only place with any availability (wonder why) was Findlay, so we booked it. BIG MISTAKE.
When we brought it in on a Friday, we left it there over the weekend because they didn’t have time to look at it that day. On Monday, they told us we needed to get new insulation under the ENTIRE coach. The replacement for ALL insulation was about 1k, they told us. Our rig is a 2014 (new from the factory) so we immediately filed an insurance claim. It took the insurance people all week to agree to pay for the new insulation, so it sat at Findlay all week. While we were sorting all of this out we had to deal with the crabby jerk who sits behind the desk and answers the phone. She (Brandy) was beyond rude every time we spoke to her, and could have cared less about our situation.
On Friday, a week after we dropped it off, they said they had the go-​ahead from the insurance to begin working on it. Problem was, we were scheduled to go up to Utah and spend several weeks there for the Christmas holiday the next day. We would be gone for two weeks, so we assumed they could fix it on the lot (which they estimated would only a couple days) and then keep it there until we drove back. NOPE. They said once they finished it, we would have to pay $ 50/​DAY for them to hold it there. So, we had to pick up our rig with sopping wet insulation and drive it to a storage lot in vegas and store it without it getting fixed. Wow.
When we got back to Vegas on January 1, we brought our back in to Findlay to get the insulation fixed. We had them drop the insulation and call us when it was was down so that we could examine it for mold — we didn’t trust there word on it at all. When we got there, we saw that only the very front of the insulation was pulled out (less than 25% total). When we asked about this, they told us «that was the only area with water damage.» This was so shady — they had quoted us and the insurance company about $ 1k to remove and replace ALL of the insulation, not just part of it. We approached the manager about it and she told us that was all they were willing to do.
They told us it would be done the next day, and it took them four more days to finally complete it. When we finally picked it up, the underbelly looked like absolute Sh*t. There were pieces of insulation sticking out everywhere. Dealer also refused to fix any of the horrible work, I guess horrible service work must be their standard of service!
When we arrived in Salt Lake City, I opened up the pass through boxes to put some storage inside and discovered that the mechanics had drilled the screws for the insulation up into the storage boxes! There were about 10 exposed screws sticking straight up like land mines. I was extremely upset about the way that we were treated at Findlay but this just added to the horrible experience.
Moral of the story? If you are looking for an absolutely certain way to ruin your RV and your day/​week/​month, go to Findlay! If not, please for the love of all that is holy, go elsewhere!!!
***Update*** Our insurance company tried for 2 weeks to contact Findlay in regards to the screws sticking up throughout the floor in the pass-​through box, however it took the insurance guy calling for repeatedly for 2 weeks to get a return call. The dealer has also refused to fix the damaged flooring unless the trailer is brought back directly to Findlay (We are 7 hours away in SLC)
STAY AWAY!

Findlay RV has gone through many changes and updates to be more Customer Service oriented and it’s working. Keep up the great work.

Staff is friendly. Have had CONSTANT problems with my brand new rv but they have fixed everything when I have brought it in. Honestly though, buying new you would assume you wouldn’t have any issues and thus far I’ve had it serviced at least 10 times. That being said thank god its under warranty. So advice for someone who has never bought new… maybe used is the better way to go because an 80k motor home still has issues anyway.

First time buying (used)travel trailer, definitely be the last buying from here. Whatever the sales staff says about not selling units that leak or have problems, get it all in writing before you, sign anything or buy anything.
I was told by several staff members before and during my purchase how Findlay does testing and checks out used trailers before selling them and one of my concerns I told several staff members was my concerns about leaks because I was going to be traveling to Oregon for work and living in my travel trailer. Needless to say almost exactly a month to the day of me purchasing my travel trailer I’m up in Oregon and within 2 weeks of being here, rain storm and I have leaks. I talked to the assistant manager today and the first things he wanted to know was if I got it in writing about no leaks and if I had purchased an extended warranty (not that I expected them to put any money towards the $ 750 I’m about to pay to have the roof resealed, I can be considered crazy but I’m not stupid). With the answer to both of those being no, the conversation didn’t go anywhere. He didn’t show no concern for there being the ever slightest possibility of me being verbally miss led to believe that they do testing for leaks or anything. Not the slightest bit of remorse that I felt like my customer experience was a bad one. He did explain that it was my right to call and talk to the general manager tomorrow because today was his day off. As if he has to tell me that and I don’t know it. Which I plan to. Like I said if they tell you something that makes it sound like that’s gone the extra mile for quality & reassurance about a used unit, make them give it to you in writing before you purchase anything from here.
Just to update my experience I tried to contact the manager twice within 3 weeks unfortunately he must of been too busy to answer the phone and I had to leave a voice message both times to which I still haven’t received a call back 2 months later.

Findlay Rv center is the worst place I have ever deal with back in June 3,2013 my air conditioner went out while traveling to vegas so I went to Findlay to get one, they had one in stock but could not install it because they were busy. So we installed it our self.
We returned to Vegas in aug 14,2013 and the air conditioner burns up mind you it’s under warranty so I call Findlay they don’t have one in stock this is on the 15^th they will order one from dominaic they will call me when it comes in should be two days. It’s 112 degrees out and we r living in the Rv. So on Monday goes by we don’t hear on the21st I call and they say it’s not warranty because we put it on. So I call dometic they say that not true. Dometic calls them to tell them they have to cover it so they tell us we need a disonise check to see what wrong at our cost. So I call dometic they said that we don’t need to do that mind you it’s the 22 now so dometic said don’t deal with them. So I call Camping world well guess what they are not any better could not get us in until Sept 7 th. so we call Sarah Rv in vegas they were were able to get us in on the 16 th a fri and had one in stock In two hours it was on and we back on the road THANK YOU Sahara. They are very nice people and did a great job. As for Findlay they SUCK

After getting the unit home and living in it a week this is what i have discovered. The convection oven doesnt work, there was a random plug in the water heater that took us a day to figure out was even there and to remove it, the air conditioner over the bedroom has lost a bearing or something of that sorts and the back tank lever thingy that closes it worked great once, but is now jammed. NEVER BUY FROM THESE PEOPLE… and if you do, spring the extra four grand and get the comprehensive warranty they offer