Eyeglass World

Kate!!! See her! She was super helpful with choosing and offering the glasses for my daughter. She went over and above to apply any discounts and offering 13 an under protection plan. I’m am well pleased and we are even able to pick up her glasses same day! Thanks Kate!

David the older man with glasses was extremely rude when it came to assisting my mother and I with issues regarding her glasses. As I approached him and told him the problem he quickly said we can help her she needs to go back to the optometrist. Didn’t bother to offer any assistant what so ever and when a Spanish speaking associate whom my mother had previously felt with approached us she quickly offered her assistance and even went out of her way to make sure the prescription was correct. David quickly became irritated with her when she offered to help and told her «we can’t help her here she needs to go back to the doctor» all I can say is this by far has been the worst customer service I have ever received from an eyeglass world location due to Davids attitude towards us. Although a huge thank you goes to the young lady that went out of her way to assist us. Stephanie you’re wonderful keep up the good work!

I have to say I was afraid to come in based on some of the reviews that I read BUT… my experience was nothing but amazing. Friendly staff, professional, and other then not having a huge eye glass selection (still was able to find 2 pair) i was overall happy with my experience.

I normally wear contacts, and with my insurance, I can only opt for one or the other, but not both. It’s been years since I’ve gotten new eyeglasses (something has been wrong with my current pair — it’s a permanent smudge, it’s hard to explain, but it is annoying because it affects my vision/​clarity). I checked with my eye doc and the lenses alone were about $ 130. Sam’s Club was the same price. So a few days before we were to leave on vacation (end of January), I call them to see if I can get in on that advertised special of 2 pairs of eyeglasses for $ 78. The person I spoke with told me to come in. I head over one night (it’s empty, no customers, just employees), and I don’t have the right thing (the prescription is for my contacts). The man at the desk advises me to call my eye doc to get the right one (for eyeglasses) but in the mean time, I head over to the two racks — lots of name brands and choices here, pleasantly surprised, (2 for $ 78) to select a couple pairs, one bulova deep plum and funky green ones that my son picked. He holds them for me. The next day, I send over the prescription to them. That night, I get fitted, answer all the questions (just keep saying NO to all the upsells; something about the lenses might make my eyes look abnormally large — I don’t wear these outside of the house, so for inside, it’s fine), and pay for the goods (about $ 85, with tax). On both nights, there was only one other customer besides us. It’s a big store, lots of seating along the front door, clean too, and the various price displays for eyeglasses are clearly advertised. Hubby said that there are more choices for women, as the mens selection (special 2 for $ 78) seem to dominate with the wire trimmed kind. The next day, hubby picks them up for me, no issues. Tells me (1) that the clerk advised for me to wear them both to see if there are any differences in strength, to come back (if there is) and (2) I can still opt for the extended insurance within the next 30 days. I am pretty happy with them, but I still need to test the other pair. I did bring one pair for our trip, and so far, no issues.
Tips: (1) If you want them that night, you should get there by 5 pm, because the techs get their stations ready for the next work day and they leave soon after. (2) Closed sunday.

Outstanding! We are from Hawaii. My daughter needed glasses since hers broke right before the vacation here. Tried getting it at LensCrafters at fashion mall a couple days ago which turned out to be a disaster. (See my next review about that one)
From the eye exam to the pick up, We received top notch service from every single employee here. The receptionists were efficient, the doctor was pleasant, the floor techs were friendly and helpful and my daughters glasses were made in about 1 hour. Same day service with kindness. The prices are incredibly affordable! I didn’t even mind that I couldn’t use my Kaiser Insurance because it still came cheaper than glasses and exam costs that we paid for when we did use Kaiser last year. I am totally impressed and very grateful. Thank you Eyeglass World!

Just got back from Eyeglass World and had a wonderful experience. My glasses were bent and broken, and I originally went to «Frame Fixer» which was nearby. The lady told me it would cost $ 55 to fix, and my glasses wouldn’t be ready until Monday. I can’t be without my glasses for that long so I went to the next closest place which was Eyeglass World.
Not only did they fix it while I waited, they did it for FREE! They even cleaned up my glasses, and its like a brand new pair now! I will definitely be recommending this place to anyone who needs a new pair of glasses, and will go there myself when I need a new pair!
Thank you Eyeglass World for restoring my faith in humanity!

Follow up. This business actually cared enough to reach out to me so i gave them a better review! I now understand that there is a reason behind the madness. These people care!!!
This place is pretty terrible when it comes to their logistics. The customer service is just ok not bad not great just adequate. Everyone has bland face.
If u can go to the one on Tropicana and save yourselves some time. I think this place needs a serious overhaul and they’ll be alright. If it was just on or two employees it would be one thing but everyone here seems so bland.

Filing a discrimination complaint first thing Monday morning. Went in today with my prescription to get reading glasses. I was actually okay with the almost 1-​hour wait because it gave me time to browse frames. I finally got called by a worker named David. He reeked of very strong cigarette smoke, like 10 stale ash trays. Luckily for me, I had taken an allergy pill earlier in the day. But that’s not even the reason for my complaint. This David guy did not even look at the prescription that I brought and had the nerve to judge me. I told him that my optometrist gave me a prescription for reading glasses. I had corrective eye surgery so I only need glasses for reading up close. David, who I’m sure is not a doctor AND didn’t even look at my paperwork would roll his eyes at me when I spoke and made faces as if in disgust. (Who is he to do that, not like he’s real easy on the eyes!) He said that both my eye surgeon and optometrist didn’t do my surgery correctly because my vision is so poor and I need either bi-​focals or tri-​focals and told me that I was in denial about how bad my eyesight is. How can one possible know that without 1) looking at my prescription, and 2) being a doctor?! He made everything so difficult for me, insulted me, no willingness to help or give me options, and yelled at me. So I got up and tried to leave and this guy raised his voice and just kept saying a bunch of nonsense. I asked him many times ‘can I order glasses from here or not?’ And he would just go around the question so clearly he did not want to help me in any way. Caused a scene in front of everyone there. I do not appreciate public humiliation just so someone else can feel righteous. Even with the yelling back and forth and scene that was caused, not one other worker or manager even came to help out.
All I wanted was a pair of frickin reading glasses so I can read my Kindle at night! Why was this so painful and difficult!!! Because of the way that David guy treated me, I can honestly say that I’m not done. They’ll be hearing from someone for sure.

Every time I went in I was helped quickly and politely. But just be aware, if they break your $ 78 glasses while trying to adjust them for you they cannot reorder the pair. I’ve been waiting almost a month to get my glasses because this happened and instead of getting the pair I wanted I’m going to have to go back in and find another pair, then wait another week while they come in.

This was my first time having to wear prescription glasses, I went to a few eyeglass stores, at the mall, & a big box store needing a member ship card, and ouch eyeglasses can cost a pretty penny.
Eyeglass World made it easy Shaun, has great customer service, I got Three pairs for same price even a little less than one pair would of cost at the mall stores their team had the best customer service, walked me to the door shook my hand where do you find that kind of service unheard of these days.
I LOVE my new Glasses, the price and the fast turnaround, no other store could beat, I had to give them FIVE stars.

Went in for an eyeglass repair. Service was good and repair was good. It was kind of a long wait … About an hour … But no charge to repair my frames so good deal overall. Staff was helpful enough I may get my next pair here.

My five year old was just was diagnosed with amblyopia on July 15^th and was give a presciption for corrective glasses. I had her prescipt filled at Costco but they would said it would take 7 – 10 business days to come in. Her doctor recommened to have her wear the glasses immediately to help with the corrective process. We had a trip to Vegas plan on the 18^th, so I looked into getting her a pair in LV during our stay.
I can across Eyeglass World online and of course looked for Unilocalers for their experience and imput. I read most reviews for N. Sahara location, and they all seem very negative. I was leary to make a trip to the store. I called ahead first, being a newbie to the whole eyeglasses thing, and I got Kate on the phone. She was very pleasant and answered all my questions. I still had my doubts, so I called a few other places. I decided to call back EW and confirm the prices and options. Kate answered the phone and remember me from the day before. She was very patient and understanding as she went through the whole process with me once more.
We arrived late on Saturday almost closing time. Kate was very sweet and addressed all my concerns. She made my kids feel very confortable. We order the lenses and she said the glasses would be ready on Monday. Since we had scheduled to be in LV all week, not a problem. We return on Monday to pick up the glasses and David helped us adjusting the glasses (we took advantage of the 2 for 1 deal for $ 79.00), and he was very patient, as my daughter can a little shy.
A few days later, I noticed my little one was not wearing a pair that was to be her everyday set. I asked what the issue was, she simply said she didn’t like them. With much trepidation, I called Kate and asked if we could exchange. Thinking this may be an issue and I would have to shell out more money. I had the ones she wanted in mind (Spongebob Squarepants, yes I know) and Kate replied, No Problem, come back later today and I will have them ready for you, WOW! We returned and with a big smile she had the ready and had us on our way in less than 30mins.
I was there three times for a total of 1 hr and 40 mins.
The store is definitely not in the most desired location, but I as I’m not looking at the area to live in, just to get some eyewear. The store was clean and fully stocked with low to high end frames. Most importantly, the staff was very knowledgable and extremely helpful and friendly.
My kids had a really good experience and they had no issues going back each time. I def recommend this particular store. Ask for Kate or David, these guys are AWESOME!!!

There is no way I am going back to this place after my experience here. Two for one still cosy me 300 plus for glasses I am not satisfied with. I was told just to wear them and eyes would eventually adjust to new lenses. That like buying something defective but you told to get along with the defect. Personnel are not the most friendly either

This location is so bad, I ordered my contact lenses and they said it will take 7 – 10 days and it took them 3 weeks because they ordered the wrong pair and then it got back ordered after. The girl that answers the phone is not so friendly either. Will never go back to this one. The one on tropicana is way better

Dishonest
Because of my high prescription and restrictive insurance, eyeglass world was unable to make my lenses. When I asked them for my prescription information (pupillary distance specifically) they would not give me the info so I could buy glasses online. Shawn (the manager) told me that he would give me my PD measurement if I bought something – which I could not do, because they couldn’t make my glasses. Eyeglass world forced me into this dubious catch 22
This is both unethical and illegal. I have filed a claim with the nevada regulatory board that govern opticians and made a complaint with the national office.

I got my glasses at eyeglass world about 2 years ago. My frames got severely bent out of shape this weekend and I went in to get them adjusted so I could wear them while I was waiting for my new glasses to come in.
In the process of trying to fix my frames they were broken. This was a huge problem for me because these are my only pair and I have very bad vision, I cannot work or drive without them. Luckily they had a pair of the same frames there on display, which they gave me for free. I was happy with the way they handled the situation overall, but I must say it was very unimpressive to me that the tech kept trying to work on my frames to the point that he broke them. If they did not have frames that could fit my lenses in stock I would have been in serious trouble.
Overall the selection of frames is good. The pair I got were on the cheaper side, one of the 99 dollar frames, and I have to say I was pretty unimpressed with the quality. The paint started coming off a few months after I got them.
Also there are often incredibly long waits at this location. If you are looking to get glasses on the cheap I would recommend them, but if you can afford it you will most likely get a better product and faster service elsewhere.

A few weeks ago I decided to Try this location because the ones in Arizona were pretty decent. If you like hour waits, and terrible customer service come here. The red rock eye care for appointments to see What prescriptions you would need is a long wait too. I came early and of course just like eyeglass world they were behind schedule. Take your business elsewhere, Seriously.

I will never go back to this place again.
I have been buying eyeglasses at this store for approx 7 years. i have bought about 2 pair every 2 years, and have always had a decent expeirience, except this time. I will never go back. Every aspect of the service was terrible. There are not enough employees here, and they all have different specialities so you have to wait every time to get to a person who can help you. i spent 4 hours on saturday there and 1 whole hour on the following monday waiting just to pick up.
If i hadnt already invested the time finding frames, and waiting around, i would have left, but once you start the process it is hard to walk out…
2 of the bad employee situations i witnessed:
A customer was in the middle of thier pick up, when one employee from behind a desk, shouted to the employee helping the customer, that he was having a problem with the punchcard computer and it wasnt registering his lunch hour. the second employee then proceeded to leave the customer to go over and help his friend log out, in the middle of them getting helped. So assuming that guy waited at least hour to get helped, having the employee leave in the middle of his pick up seemed not good.
when i went to pick up, there was only 2 «licensed“employees and about 8 people waiting. there was one guy sitting behind the customer service desk, but he was un“licensed» to help me. after calling names on the list, one of the licensed employees started working with a customer to pick out frames. now, when i went on sat, i spent time shopping for my own frames and had one of the assistance to help if i needed options that were locked up. i do not think it is a good idea to have one of the 2 people who can help write up perscriptions, help people shop for frames… that should be done by someone who cant do the important stuff. needless to say they were still shopping when i left, 1 hour later. They need to organize the resposibilities and system of who-​helps-​who better.
I did let the gentleman who helped me, know that i was not having a good expiernce and that i would never come back. He never asked me why, or what he could do to help. He did thank me for coming back, when i picked up the glasses. Interesting, i already gave them my 200 $, of course, I was going back…

This was my second attempt at getting a deal here which is elusive at best. Even with insurance, 2 pairs of glasses cost us over $ 200. This is the first pair of glasses I’ve bought since age 14 that did NOT fit properly at all! I’m trying to calm down before I go back to fix this fiasco. The glasses in 1 hour does not exist. You can ask and get your hand slapped. Go ahead. You’re a big girl.
Last time I was there, I made the mistake of getting my exam at Red Rock Eye Care. I had a $ 10 copay for an exam and they tried to charge me $ 150 for me and my son, NOT including contact Rx! We were the only people there and forced to wait with an antsy 3 year old for over an hour. Then they didn’t want to give me the Rx’s until we cam back for another visit to check contact fitting! Total BS scam!
Then we exited eye doctor room into store where eyeglass world employees-​all dudes-​were hypnotized by twerk videos on YouTube. Classy.

**Going to save the 5^th star for after I pick up my glasses**
This place rocked it! I have been wearing glasses since I was a baby, but have not had my eyes or prescription checking in over 4 years. Made an appt for 11am, got in the doctor room about 1120 not to bad. Doctor was awesome and patient! Spent time on me and didn’t rush me out the door. Major plus. $ 68 for the eye exam. (no insurance)
Once I got done there i went out to look for some glasses, they have tons of BOGO sales, so i picked two pairs ($ 78) and was also able to upgrade one pair to sunglasses ($ 30), I have a prism in my lens and it is normally expensive, not here, free with frames!!! The girl that helped me was awesome, patient and cared!
I pick up my two new pairs on next Wednesday!!! In and out within an hour and 15 min!!! And everything I got was under $ 200!!! Super stoked! Cant wait to see again!!! :)