Cunningham Group

Horrible communication or more accurately, no communication whatsoever!
From their website on how to contact them:
«FASTEST — Click on the bottom right corner from any page on our website (
) to reach a live Chat Representative.
SECOND BEST — Email our office at
.
THIRD BEST — Call our office phone at (702) 895‑7777. Keep in mind, if we are helping other clients or residents there may be a delay in returning your call. This is why we suggest email or chat as better alternatives for a quick response.»
1. The Chat application doesn’t work, no one answers it. It prompts you to email them.
2. Emails to help don’t get answered.
3. The office number doesn’t give you an option to actually talk to anyone and suggest using the chat feature.
I have dogs, in their FAQs it suggest contacting them to make sure the property will accept dogs before submitting an application. I tried to do so and actually text the broker with no response. I didn’t want to lose out on the home so I applied without getting an answer
I submitted an application for a rental on Monday morning. My agent tried to confirm they got it. They told her they never received it Monday even though I had a reference number and a charge was made on my credit card. On Tuesday someone emails my agent stating they have it, but there was an application that came in on Monday before mine yet they neglect to tell my agent that on Monday. I’m charged the fee of $ 75 regardless.
It’s been a week, no response either way on whether I have the house or was denied for any reason (highly unlikely), but it’s showing they have an accepted application on it. So if they accepted the 1^st application, why did they take my $ 75 application fee? Something fishy is going on here.
Even when I went to view the home, the previous tenant was STILL MOVING OUT. He was mad that this company would show the home being available when he’s still living in it and the lease isn’t up. He stated that 5 people came by the day before. He warned me of how unprofessional this property management company was and how poorly they handle issues. Also stated it’s impossible to get a hold of anyone and that you have to leave a message on their website if there is an emergency. He said he had to fix a lot of little issues on the home himself because the maintenance man is overwhelmed repairing other rentals.
Not at all a tenant friendly company and extremely unprofessional. My agent told me that they’ve been extremely difficult to work with in the past too. Thanks for delaying my move by a week by not getting back to me Cunningham Group!

I rented a home from this company and was disappointed with them.
1. They tried to make me sign a 2 year lease when their advertisement stated 1 year lease.
2. My move in was delayed because they were disorganized and not properly prepared for me.
3. Excessive amount held from my security deposit for damages that I proved were present before I moved in. I followed their protocol for fighting these charges and still don’t have a response from them even though I have been moved out for greater than 4 months.
I highly recommend avoiding this company if possible. You have many options in rental properties for the Las Vegas area.

We have a rental home that we have had Kyle manage for the past 4 years. We have been incredibly happy with his services and would highly recommend him. His rates are reasonable and are well worth not having deal with collecting rent, dealing with property/​tenant issues or listing and showing the property when tenants move out.

I worked with Shawn and his brother, Kyle, for five years. Kyle handled the rental property issues, and Shawn handled the sale of the property. I have zero complaints with their knowledge, professionalism, efficiency. They’ve assembled a good support staff to handle any major issues that arose with the rental property. The issues were solved quickly and I was always told when repairs were made that affected the monthly rental amount. when the house was ready to sell, they were able to quickly move the house from listing to contract to closure. I would definitely recommend them both.

Shawn and Angie are the best! They helped with selling my home and also purchasing a new home and they made what was a very stressful process as easy as it could be. They were very helpful and informative, and answered all questions very quickly and really let me know what was happening each step of the process. I would definitely use them again.

Completely dissatisfied with this company, rented a home from them last January, had nothing but problems the first few months. Had their representative come take photos of the walls that had been touched up, not painted, carpets and tile that were filthy and stained. Had entire house cleaned professionally before we left and had their representative take photos, told us that everything looked great and that there should be no problems. Cunningham group kept over $ 1200.00 of our money for the work that we had done before we moved out. Company is a complete rip off. Probably has something to do with the fact that the house that we rented is or was partially owned by the owner of Cunningham group. I guess he cannot afford to do the necessary maintenance on the houses that he owns and needs to charge people who pay their bills on time or early. Avoid these people at all cost, for your pocketbooks sake.

Met with Kyle Cunningham for the first time yesterday. He was on time (I was late), welcoming, well prepared and ready to answer all of my questions without exception. I appreciate his honest and straightforward approach. No smoke and mirrors, no double talk, no hidden agendas. Totally professional. Completely focused. Honest in his feedback. I highly recommend him and have no problem giving this guy 5 stars. He is as good as it gets.

I used Kyle Cunningham to purchase my home. I gave him a list of what I wanted and an area. We looked at a few houses on the first day and agreed to meet up a few days later to look at more. On the second meeting he had the perfect house for me, a little out of the area but I almost couldn’t have designed what I wanted better. He listened to my wants and needs the first visit and wasted no time in applying them for the second. We made the offer and I’ve been living here for almost a year. Very happy and satisfied with my purchase. I have been a loan officer for almost 18 years. I’ve worked with many Realtors over the years and can’t recommend him highly enough. Very professional, fluid easy closing, interesting and fun to work with. I will continue to use the Cunningham group for all my personal transactions.

I have worked with the Cunningham Group for two years. They are top notch. From the buying experience to the property management, every aspect of their service has been outstanding. They communicate frequently, provide fast turnaround on every aspect of purchase and management, and alert me to new opportunities as they arise. Going with their organization was the best choice I made as a 1^st time property investor. I’m a strong advocate!

This is one of the best property management company I have found. Kyle is my manager, and he is OUTSTANDING! He is so familiar with the market and locals, when you ask a question he will reply within 10 minutes with very detailed information and suggestions! Their record are clear and can be accessed on line, and the team is very capable and honest. Very hard to find such property management team I wish all of my other property managers are like that!

To sum my experience up in a word, «excellence». From the first day we set out for a few showings, Shawn went through dozens of homes online with me narrowing our search down to just a handful. I was skeptical, as I wanted to see everything out there, but Shawn knew what he was doing. He made calls to sellers agents to confirm deal breakers before we wasted time viewing properties that were not right for me, and actually the home I’ve purchased was one he showed me on day 1!
Shawn was quick to return all of my emails/​calls/​texts, even when he was out of town, or while busy with other clients. He was through in explaining terms/​expectations, which for me was very important as this is my first home purchase.
I would absolutely use the Cunningham Group again, and recommend Shawn as your agent, no questions asked!

I have been renting a home through the Cunningham Group for over 2 years now, and they’ve been exceptionally helpful and quick to communicate back to me on any home repairs (both emergency and minor) and requests that I’ve made. I really like their web portal, as it’s a good way to request repairs and follow up with them, but they are also available by phone if you need to get a hold of someone. Keep in mind, most property managers are busy enough with the daily work to get back to people immediately, so my understanding has always been that you do have to put in time yourself if you want to see something resolved.
I’ve noticed over the years that Unilocal reviewers like to complain about a company or business because the follow up is not immediate (maybe it takes 1 – 2 days) or the Unilocal reviewer had to call back several times (oh, the horror). That is isn’t a valid reason to complain and it certainly is not productive, because it takes good communication on both sides to get things done or resolve an issue. If I give bad feedback, it’s going to be because of clearly poor service or products despite all attempts to prevent or avoid that outcome. Having to get in touch with someone several times is just a facet of life, especially in our technology-​laden and fast-​paced world.
I’m really happy with the Cunningham Group, and if I decide to buy a home in the area in the near or distant future, I will definitely consider them first because they’ve been so easy to work with and so responsive to my requests and needs. This team works hard to make sure they communicate and follow up, so I trust them completely.

Completely unprofessional, unreachable, unreliable and too self important to care about a clients needs. Stay away from these guys. You have been warned.

My experience with the Cunningham Group has been great. I lived in the rental home for almost two years and would have stayed as long as I could. Unfortunately unexpected circumstances prompted me to move. I have had several communications with Debra. She is a great business person. She’s understanding, professional and respectful. She always responded to my calls and emails promptly. When I provided negative feedback about a cleaning service that they recommended I use, Debra appreciated my comments and didn’t get defensive. I expected her to take the side of the cleaning company and she did not. That’s good customer service!
Teddy is a great maintenance man too! Friendly and dependable.
If there were any other properties that the Cunningham Group managed and that fit my needs, I would have Definitely stayed with them. They have made a lasting impression with regard to property management companies.
Best Wishes.

My husband and I have worked with Shawn Cunningham two times, once for our short-​sale and a second time to purchase a home. Both times we have had excellent service. Shawn is professional and extremely responsive. When I called, texted, or emailed him, he responded within minutes.
When we looking for a home, Shawn used his knowledge and real estate expertise to narrow down the properties we actually looked at. Instead of looking at 30 properties (like I have done when I bought houses in the past), we looked at less than 10 before making an offer. Shawn gave excellent advice when we made our offer and counter-​offer. Ultimately, we got the home we wanted at a lower price than we expected.
Buying a home or going through a short-​sale are extremely stressful events. Shawn and his group do whatever they can to make it as easy as possible for you.
I plan on being in my house for a long time, but if I ever move again I will be working with Shawn.

Most landlords I’ve dealt with in the past were so unprofessional or hard to reach, and after having two straight bad experiences in Reno, I was leery in moving back to Vegas on finding a solid management company.
Great company to rent from. Relocated back from UNR to attend CSN for the year and needed a place to stay that fit into the budget. I found the unit online that was close to campus, and the place was ready to rent and had everything I needed in place. Clean, clean, clean is what I noticed unlike many places I visited. They also don’t have all the extra utility fees that most of the apartments seem to have in the area.
The move in inspection was a nice touch, and the few issues on move-​in were dealt with fast. They really took the time to explain the process and the lease agreement, was impressed with how organized everything was.

I’m happy with the results. The rent comes in and costs seem to be well managed to date.

I have referred several clients to the Cunningham Group and I’m glad I did! They did an excellent job and I’m confident that they’ll continue to do so in the future. If you are a buyer or seller looking for Realtors who understand all of the intricate details and will patiently walk you through the process, look no further! If you are Realtor needing to send a referral, Shawn and the Cunningham Group are my go to!
Keep up the great work!

The Cunningham Group provided excellent service. Debra and Kyle always responded quickly to my calls and emails on issues or questions. While renting one of the properties they managed, we had several problems with the neighbors. Although they were never resolved and we ended up having to move, the Cunningham Group did what they could to make the situation better. After dealing with the our current property management company, we realized how personable and dependable these two truly were.

«I love my landlord!» said no one ever, except for me.
They’re attentive and easy to reach — even unimportant calls are returned within a day. Also, I love being able to pay my rent and submit maintenance requests online. My A/​C broke last summer and rather give me the runaround with multiple BS repairs, they replaced it outright. Basically, they are not out to screw their tenants.