Carlos Appliance

This company is a shabby excuse for an appliance repair shop. The property manager of my condo referred me to them to have my dishwasher fixed. I called and made an appointment only to come hone early and wait for nothing. No call… no show. I called that night after waiting 4 hours and they don’t even have a voicemail. The next day I called and spoke to a lady and she reassured me that they would be out on the following day to fix it. 3 hours later I have a voice mail from what sounded like a 7 year old, asking me to reschedule my appt. I called the number back and this poor kid had to translate into spanish to talk to the person in charge about my appt. They had no notice of me arranging the appt 3 hours earlier with the other lady that answered their phone. The kid basically told me that they would try to make it out the next day however could not guarantee me a time. I said I needed it to be after 3pm because of work and he said they would try. Well yesterday was the day they were going to try… I did have a missed call at 11 am from a number that I didn’t recognize. They didn’t leave a message and didn’t answer when I tried to call it back. Today I received an email forwarded by my property manager that they sent to him stating they tried several times to contact me but I didn’t answer. Needless to say they never showed up for the appt. This business is horrible… unprofessional and extremely frustrating if you don’t speak spanish. Thankfully my property manager is no longer going to work with them… he said this wasn’t the first complaint he heard.

My refrigerator broke, and my property management company contracted this company to come out to my home. They called me and told me someone would come out the next day between 10 – 5, since they close at 5. I stated that was a long time to wait, and they said they will call 1 hour in advance before coming. That sounded promising, so the next day I waited all day until 5:30pm when I called their offices to find out how much longer. They then tell me that they close at 6 now and that the repair man should be there within 40 mins. Well by 7pm they still had not shown up! We get ready to leave for dinner and then the guy calls us after 7pm and says he is there at my house!!! Without the 1 hour in advance call! I told him I waited 9 hours and could not keep waiting, and am not available now. He tells me that he will come tomorrow between 8 – 10 because the earlier the better. I said I will wait during those hours but I cannot again wait all day and cannot take the day off of work (again!), he says he will be there. By 9:35 I call him he says he will be there in 30 mins. I call him 30 mins later he tells me he is on the freeway and it will be another 20 mins when I can clearly tell he is NOT driving! I told him I cannot keep waiting and have to go to work, he says he will be there. I got a call 28 minutes ago from their offices stating they don’t know why the guy is telling us he will come since they are sending out another technician out and he will be there within 25 minutes. So again they still have not called and are not at my house! This is terrible service and completely unacceptable! Stay away from this company unless you have all the free time in the world to sit around and wait for this shitty company to decide to show up!