Budget Van Lines

Find someone else! As a broker, they hire other companies to do their moves. I do not know if it is for all moves, or we were the unlucky ones. The moving company they hired was terrible! The problem I have with Budget Van Lines is they do not take responsibility for the movers they hire. Your contract is with BVL, but if you have an issue with the selected moving company, you are on your own!!! Don’t bother BVL, you have to call the company BVL hired to do the work. As a broker, they do not represent their customer. They have your booking and deposit money, they do not care beyond that.

Don’t get tricked a very nice lady will assure you one price but after your stuff arrives its almost double… I was expected to pay 600 when the furniture arrived and I had to pay 1100. You have been warned.

Do not use this company. The prices are comparable with other more reputable companies. I asked Martin about the bad reviews and he assured me, I wouldn’t have any problems. He said the reviews were from other companies and upset people. He booked a long distance move and I was supposed to get a call from Renee 2 days before with an ETA. Never heard from Renee, she ignored my calls. I emailed Martin and he tells me the trucking company is booked and he can reschedule the move for more money a week later. What??? You do not call to me my move was not booked but I’m supposed to reschedule with you and give you more money. Movers please beware, I don’t write reviews but after this mess. I had to warn others.

I really appreciated the solution offered to me by Budget. I was clearly running out of options. But there were many disconnects that make this move frustrating. The pickup driver was late and not informed. Really unbelievable! From that point it got a little more confusing since the bill of laden was missing. But I had a strong inside team who managed to figure it all out. The delivery was great. The driver was amazing. Although there was still a disconnect about funds — she was helpful. Would I do it again. Yes indeed — but with eyes wide open.

I’m not sure where to begin. And maybe I won’t. I’ll simply say that when I booked with them, feeling a bit overwhelmed, I was told, «We understand, moving is one of, if not the, most stressful situations you will ever have to encounter.» However, they forgot to point out that canceling their services, two days before they were supposed to pick me up, and then refusing to let me speak with any manager, was much more stressful. And frankly, I’m not quite sure what kind of legitimate company conducts business this way. Save yourself the trouble-​I urge you to use ANY other moving company.

worst company ever do not use stay away they charge you 30% more than any other moving company when they book you they sale the job to other moving companies and they have the right to charge even more when they show up if they show up at all. better go with a direct moving company this guys are a broker they dont care about you if something goes wrong they are not responsible at all

If I could give this company 0 stars, I would. I spoke with Russell who booked my move and gave him a VERY detailed inventory list. I signed the contract and list stating the inventory was accurate. He called again a few weeks later and asked if the inventory had changed. I added one small rug and he said that was fine because he added some extra into the estimate just in case. He was VERY confident that my items would not exceed his estimate and reassured me of this. He sent over an updated inventory and it was completely different than the original I had given him. He apologized and said he had gotten two contracts mixed up. Later he sent me the accurate one that I signed again. Upon pick up, the men were 3 hours late, very rude, and complained about everything. They charged me $ 100 for tape as well and told me it would be 14 days for delivery. I was initially told 3 – 7 days from Russell. He also told me he would send me the total due at delivery after he went to the weigh station. I shockingly got a message that my weight was 140% higher than the estimate EVEN THOUGH my inventory list was 100% accurate and I even had a few less boxes. My total originally due at delivery was $ 490 and he told me I was to pay $ 1231. I can understand a small margin of error because their estimate may vary slightly. But they were not even close. They failed to do their job at Budget Van Lines. Their responsibility as a company is to provide their customers with a good faith estimate and be the liaison between the customer and the moving van company. They failed to take any ownership in this situation and told me that once they book the moving company, they are void of any responsibility. Basically, I paid them to call a moving company. I could have done that myself with less hassle than using them. They low-​balled my estimate to get my business, ripped me off, then wiped their hands clean and failed to take responsibility. We have attempted to speak with them to resolve the issue several times and even spoke to the customer service manager. He was not only hard to get ahold of, but he was VERY rude and YELLED at us. Those actions are not good business practice and if this is how they treat their customers they should be shut down.