Budget Suites of America

This is the WORST weekly I have ever stayed at. The key card didn’t work EVERY time. I had to go to the office EVERY time to get it reset. The lock was broken and they didn’t fixes it. The EMERALD SUITES, so much better. PLEASE PLEASE PLEASE DONT STAY here. It’s dirty and gross. The remote control didn’t work. The laundry room is too small and also the driers don’t dry your clothes and the washers won’t spin your clothes. Its the «budget» suites. It’s more expensive than Emerald. This place sucks hard. Don’t come here. They don’t deserve to be in business.

I have had no issues living here i have been here since February of 2014 and the place is great staff is wonderful and the rooms are clean and lot nicer than any other Budget suites in Vegas. My Family and I are happy here while we are trying to get back on our feet and saving up for an apartment. So yes when you stay here you have to get things like towels and sheets and stuff but hey it’s affordable and clean and It beats being homeless on the streets. Thanks Budget Suites!

Well the unit itself overall i would rate a 4, however im paying extra for a supposed upgrade. So at first i couldn’t cook called they’ll send someone… Two days later i pulled it out it was unplugged. So now i work at home pt and no internet in the wall, the line is dead. Call again they’ll send someone. Two days later he came replaced the wall jack, now i not only have no internet, i have no phone either so now i cant fax any more. So Sunday I call and the guy says he will speak to manager and call me back… How??? No return call, no maintenance either. TWO days layer I call they send the guy who now says all the ethernet cables are dead and its only wifi… The idiot in the office is the one who told me to buy the damn 30 cable! So i now purchase what i need and hark, works now but keeps kicking me out. Three days go by, my internet i PAID for is now expired and i couldn’t use it but 5 mins the first day before it died. The guy says theres some problem on their part and it should be fixed now. I have done nothing since I was now told they are canceling our business relationship and to turn in my keys by noon.
Tonight theres a fight right outside they hit my window so hard the window opened and what everyone said was shots…
What kind of a place are they running? The lady that lives by the pool has her table out all weekend loaded with alcohol and such and thats ok… The kids hang out on the stairs now that schools out they let them, these kids DONT move if you have groceries either! They make total mess, melted ice cream all over bubble gum on stairs, you sure must get the picture.
Office staff get 2 ½ stars cuz it depends on who you get what gets done. Im sadly disappointed by them here and only need a short term until college starts but i guess i need to find another place.
You may just want to avoid this place, if you complain about anything you will be asked to leave…

DO NOT GO HERE!!! Upon arrival everything seemed fine. The service from Norris was good and was checked in efficiently. I explained that my husband would be coming in the next few days to accompany me and they said that was ok. When he finally arrived he was locked out of the room. He went to get the key and they had to call me for permission. I said it was fine and they explained they needed a copy of his license. He tried to give the assistant manager his license to copy and they would not copy it for unknown reasons. We continued our week stay and everything was fine. When I went down to renew our stay they explained I would be charged a daily rate of 42 $ which I do not understand because our weekly rate is 123. Went the next day to pay and was charged an additional 42 $ for another day. This is very unpleasant that overcharges are being made when the people next to us came in and said they could not pay any rent until further notice and they said that was fine. Very confusing. The lack of fairness to their rates is unexplainable. Not to mention the following day which was a Saturday we were rudly woken up at 8am by a VERY loud knock on our door. Once again it was the assistant manager asking if we would be extending our stay again. My husband said he would be down shortly to renew. Once he was down there he was spoke to ask if he was a bum of the streets by the assistant manger again. He was told that they needed his license again. Hello??! He already gave it to you!!! Then he was told that we were playing games by not giving it to him. I’m confused are you on drugs man? He also said we would need to pay another 42 $. We are trying to pay our weekly rate not whatever the hell you feel is fit. We decided to take our money elsewhere and not give it to someone with no manger skills and no people skills. Once we left we realize that my husband forgot a pair of shoes in the room that were about 200 $ retail. My husbands favorite shoes. So we call and ask if they can set them aside for pick up. Poor Norris was informed that the assistant manager (who at this point clearly has some problem with us) has thrown his shoes in the trash?! My husband was so upset by the way he was being treated we had to make a police report and have metro pd come down there to help recover his shoes. What is wrong with this man? We called for the shoes and then you throw them away? Is this to prove a point that you are as rude as you seem? Above all of this the room was filthy when we arrived, I spent hours cleaning it so that our son could walk around without his feet beig filthy and take a bath in a clean bathtub. It’s ashamed they have this problem with the assistant manager. I heard bad reviews and gave them a chance, but when you pay good money that you work hard for you expect good service. This is horrible service and unethical. Do not give these people your money. They will get you in the door then play you like fiddle. Just in the 3 days past our week we had given them almost $ 130 dollars. This is not right by any means.