Braza Stone

My wife had a difficult time finding a granite selection she liked after visiting two previous dealers. After walking the grounds of Braza Stone she left having to decide between three granite selections she really liked! :-) The quality of their granite is top notch and the workmanship as far as the cutting & preparation was excellent. Where things went wrong is the installation. Immediately upon arrival, the tech. questioned me about where is the installer (plumber) for my under the counter sink? The question took me back because Braza asked for and had possession of my sink. After the installation we had a disagreement with the salesman as to whether or not he (clearly if at all) mentioned that all plumbing installation is the homeowners responsibility. He first referred us to a 25 item «do’s and don’t» form they provide the buyer. NO WHERE on this sheet does it say, «Braza is NOT responsible for putting your plumbing back.» Then the salesman proceeded to insist that he tole my wife and I. I met with this salesman on three occasions before the install; surely within three meetings that point would have been made clear. Even then he would not let it go and declared to my wife, «WE ARE STONE WORKERS NOT PLUMBERS!!»
We then moved on to the issue of damage to our walls during the installation. The salesman declared he did mention the potential damage, which he did. Our complaint was the degree of damage and location. We experience big chunks of top-​layer drywall missing and damage 22 inches ABOVE the counter top. Upon hearing the degree and location, the salesman professes that the damage was probably already there, previously! Problem with that theory; THE ENTIRE INSIDE HAD BEEN PAINTED TWO WEEKS PRIOR TO INSTALLATION!
Lastly, at the completion of installation, the tech hands me a sign off sheet. This sheet request signing off that the faucets fit and a few other critical confirmations. At the bottom of the form, Braza points out, be sure to check all these items are good before signing because there is a $ 75 return fee if they have to come back out. Hello, my plumbing isn’t in so how the heck am I to declare that the faucet fits? AND if I find damage or issues after the work area is all cleaned up, you are going to charge me to come back and hand an issue that YOU left unattended???
This is an unfortunate situation because I also had a stack stone quote from Braza, which was pending the condition of the counter tops… needless to say, «that business will be left at the register of their competitor»

After posting this review I was contacted by the owner. He seemed surprised that I was upset, which was weird to me since I ended our last conversation by saying «I am still unhappy, but I need to move on from this situation.» He said after looking over my job he realized that they did mess up the measurements and were willing to refund the money they overcharged us and give us a store credit for future purchases. All I ever wanted was for them to check the measurements, issue a refund, and apologize. I wish they would have checked the job after it was completed and not send me a refund months later.

Well Done on a bathroom floating vanity… impressed with installers caring and anticipation of a logistical problem and their quick solution regarding the aesthetics. Thank you!
Susan K.

Thank you Tony and Company! Your crew did a wonderful updating our old tile kitchen counter tops to Starlight Blue granite! It was quick and done beautifully. Thanks for your professionalism as well. When we get to the bathrooms to update we will be calling you! P. S. Your prices were great as well.

Fantastic work and finished a week after I walked in the store for the first time. They came on time to install and cleaned up when finished. The installers went over everything with me and made sure I was happy before they left. Braza Stone also looked at my home colors and made suggestions for which granite would work. I wholeheartedly recommend their work and professionalism.

Well I waited a long time to get my granite counter tops and Brazastone gave me everything I could have hoped for. Extremely friendly, helpful, and an absolutely beautiful selection to choose from. The guys that came to install it were so proffesional and did such an impeccable job. I’ve Been looking at countertops for years and there is a difference between those that know what they’re doing and those that think they know what they’re doing. Brazastone knows their stuff! Definitely five stars! Thanks you guys!

I had different experience with this company. They gave me a quote based on kitchen plan I provided. I asked to come and measure it to make sure. They requested to deposit half before coming in. I insisted and they did me a «favor» and took whole week to do it. They came up with twice hire price an recommend to find other company to do my countertop. Very «personalized» customer service.

This is a great place to get your granites! Customer service is on point… not to mention a great selection onsite. Being as it was our first time upgrading our home, we wanted to make sure the quality was right to increase the value. It has been almost a year now since we’ve installed our new countertops and it is still as good as new.
I highly recommend this place!