Best Buy

I had a car stereo installed one time, and a Sirius unit installed another time.
The installer is awesome! He treats me like a friend, not just another customer.
The only problem is my days off, is usually his days off. LOL
All I can say is AWESOME!
This should be your Best Buy Car installation go to place!

We had lunch over on this side of town and had a return from another Best Buy to make.
The return was incredibly easy, and we decided to look around. Who can resist checking out all of the electronics! We found a sound bar that we really liked, and decided to compare a few others. There were two that actually worked, so that was kind of a bummer.
We listened to these two, and then found some others on display, but not hooked up so that we could listen to them. We stood there and searched online for product reviews of the ones they had. We left the store with one in mind, but wanted to check out other ‘deals’ in the area.
Ended up going to another Best Buy at the end of the day and purchasing the original sound bar we found at this location. Since we were able to hear it, it helped us to make the decision.

Recently went in to ask a simple question about a product and approached a young lady about it and didn’t know the answer so she asked a coworker (African American man, next to gaming) and basically talked down on me because I didn’t know why I would use the product in that way. Like I was in trouble or something. I love Best Buy but that left me with a bad experience. The young lady was nice but the guy was not cooperating with me.

I had the BEST customer service I have ever had at this store! I was assisted by an employee Fred «Freddie» ! I am pretty sure that the walk through the store was not really part of his «job» but he did. With a smile, easy to understand answers, I felt so completely comfortable asking all the questions I had. You know how sometimes when you go in and ask questions they make you feel silly for asking, nope not this guy! I can not say enough great things about how I was treated and will definitely be only going to this store to buy anything electronic! Kudos to you Fred! Thank you for being so honest and making me feel like any question was a valid question!
Sincerely,
Krista Willson

Big store with lots of stuff — Had to get help finding the memory stick I was looking for and associate took me right to the spot — Nice

Best experience EVER!!! Gabe and Ryan are the best! They got me just what I needed and they were so awesome! Knowledgable kind and patient. They took there time answering all my silly questions. And then took a lot more time when I had trouble at the register.

Best service I got from a Best Buy. Been to 3 best buy, Orange (love the Samsung lady) and as well as Cerritos (the worst, dry and least interested workers) in California in the last 2 weeks. So far here, everyone is helpful and happy. From. Samsung guys, to the floor guys and customer service people.
They went out of their way
out.

I have tried to call several times over the last few months for product information, and have come to the conclusion that speaking to a sales associate on the phone is impossible. They immediately go to the machine, then place you on hold until you can’t take any more and hang up. They are a sick joke. This is why I am unable to purchase from them, and always go back to Amazon, where buying is simple and easy. No wonder they are downsizing, and I predict, will go under like everyone else that are under staffed, incompetent, and provide no phone service. Best buy are imbeciles with bo marketing skills or common sense. I have been on hold as I write this for 15 minutes, and will be hanging up now, never to purchase anything, ever, from these fools.

I went there to buy a cellphone. the place is not too big comparing to the other best buy stores that i know, the employees were really helpful wich is inusual in my best buy experiences. The weren’t too much options to choose for example the color of the samsung galaxy s6, the nexus p6 and even tablet brands. even then i did get what i was looking for and i was happy :)

Le Joi has helped us both times. She is friendly and informed.
Outside of that, the place is dead. No enthusiasm. Service is lacking, somewhat sharp.
Usually I write more detailed reviews, but this place isn’t much to talk to about. Try buying online and do your own research if you have to go into the store.

Place is very poorly ran. Guys in the TV do not know much they try to shove you into a TV they feel you can afford.
Also they miss post the prices of things then refuse to honor the prices. The whole attitude is oh well.
Stay away! Drive to the Westskde and get good service.

Do not go to this Best Buy if your looking to get a good deal, there staff are all POS they have attitude problems. They don’t honor most of there promotions and does whatever it takes to keep there money. Go to the bestbuy in Henderson and ask for ajay in TV he will take care of you and most of the staff will work with you to give the BEST buy they can give! Fuck all the staff on Maryland parkway customers do not deserve to be ripped off!

Come see Brennen at the computers section. This man knows his stuff. Very friendly and helpful he will show you exactly what to get to save you time and money. Awesome service!

The worst best buy ever. Ordered my ps4 darth vader edition online to be pick up from the store. They told me the item is ready. Came in to the store, the item wasn’t even available. Its showing one stock left on the web but their saying its sold out. Will never go back to this store. Bad customer service deserve a 0 star.

This review is for James in the photo department. He is awesome, knowledgeable and friendly. Like a walking encyclopedia of photography. He won’t hesitate to give his highly qualified opinion about cameras and electronics. Spend time with James and then buy something based on his recommendation.

Super slow staff. Had a BB gift card and tried to use it to buy a merchant gift card. They said they couldn’t take it. Asked for a manager, I think she had to fly in from another state to help me. Couldn’t shown me a reason why they wouldn’t take it. I hate shopping here, only use them for the Amex deals.

Walked in looking for headphones went to the section where they had a few looked for helped spent over 20 minutes waiting to get help. Had to walk to the other side of the store just to even find a rep who would actually acknowledge I was in the store looking for help. Had multiple reps walk right by me and when I would look at them before I can even speak they would put there head down and walk right past as if I wasn’t even there. Extremely frustrating.
I have been shopping at this location for over 10 years and the service has getting worse every time I walk in. Wish there was another store in the area where I can get my electronic needs covered and maybe acknowledged that you have a good paying customer right in front of them.
Looks like shopping online will be my route for now. Never walking in here again.

We had an employee try to help us out, but ditched us after she couldn’t find what we needed.
This store was lightly stocked so I can imagine tourists flocking to a different store to get exactly what they need.
I like BB overall, but sometimes their prices are too high (unless you catch them at a good sale).

Staff is lazy and homophobic. Be careful shopping here if you’re gay. Or look like it. I came in to buy a cord, went to the bathroom while my wife was checking out. While I was washing my hands, some trashy employee harassed me saying, «Um-​, is there a REASON you’re in the woman’s restroom??»
One star goes to the one guy that pointed me in the right direction and didn’t ask me about my gender on the way.

Disappointed. Went in knowing what I was going to purchase so customer service could be kept at a minimum but that didn’t happen.
4÷19÷15 went in to purchase a laptop
Jesus, the best buy rep did the transaction. I bought two software items, he said both could be installed for $ 29.99 okay I went ahead and paid the $ 29.99. Thought it would be less trouble but it ended up being a nightmare and took hours and they didn’t even complete the job nor refund my money, I ended up installing Microsoft office myself.
Geek squad is never any help to me. Brandon from Geek squad tells my dad and I that we were misinformed. He says the $ 29.99 will not cover both installations.
Not something I couldn’t do myself but I wanted the convenience of having it all done for me at $ 29.99. Brandon’s says it is $ 29.99 per installation. Okay I understand but it is not my fault I was misinformed. Brandon decides to discount the warranty and then use the discount to purchase $ 29.99 onto a gift card and use that for an installation. Did he tell us? NO! Did this screw us big time? YES!
5÷2÷15 went to Best Buy to return the warranty and chaos once again with place! Best buy could not return the full price of the warranty because Brandon discounted the price and used the money for installations. WOW
Once we explained that they didn’t install Microsoft it is as if it went in through one ear and out through the other. The manager, Alex was rude and did not care it was the fault of his coworkers.
We were not rude or confrontational in any way so his attitude was uncalled for and disrespectful
He treated us like we were in the wrong for asking for any sort of refund and when my dad told him he was disappointed with his experience at the store he just rolled his eyes and said okay.
Really we spent over $ 700 and hours at the store and that’s the customer service they give
UNBELIEVABLE
Please avoid this place it is not worth it